6 Common Doordash Issues - What Went Wrong And How To Fix It FAST!

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doordash issues

You are probably one of the 20,000,000 Doordash customers enjoying the convenience of the online food delivery.

During the ongoing coronavirus pandemic more and more people has been using the Doordash food delivery platform for delivery and pickup services.

With the on demand food delivery app you can order food and groceries wherever you are and get them delivered to your doorstep, at your hotel or office. You can even send a gift of food to a loved one.

There are good reasons DoorDash has taken off and other platforms haven't done as well. The San Francisco headquartered company has today 57% of market share and it is one of the best food delivery apps to order and work for.

DoorDash is easy to set up and easy to use, and allows you to order any kind of food. From Chipotle to Chick-a-Fil you have a wide choice of dishes. However, something during the ordering and delivery process can go wrong.

To help you solve your biggest problems quickly, we’ve put together a collection of the most common DoorDash issues, problems and tactics you can use to fix them.

1. Doordash Missing Items Or Wrong Order

When you're hungry, there is nothing more frustrating than a forgotten item or a wrong order. Often it is difficult to determine the fault. Sometimes for the negligence of fast food employees some items can be missed from your order.

Keep in mind that while dashers should verify the order at the pickup, however, they cannot open food items to confirm the contents.

With our experience, commonly errors came out when you order from the following fast food chains:

  • Chipotle
  • McDonalds

THE SOLUTION

If you find something is missing and your Dasher is still there, probably you can share your concern with the delivery guy. I’m sure he will try to fix your problem by going back to the restaurant and picking up your missing items. In this case, do not forget to leave a tip!

If you were charged for items you did not receive, but the order is closed and you have no more way to contact the delivery driver, the easy thing to do is to report the missing item directly from the DoorDash app. Follow our step by step tutorial:

  1. Open the DoorDash app
  2. Select the order from the Orders tab.
  3. Tap "Help" in the top right-hand corner.
  4. Under “Order Issues,” select “Missing items” or “Items made incorrectly”.

So, what to do if the Doordash order is wrong? DoorDash will resolve the issue as quickly as they can. Contact the DoorDash customer support by phone, so you can re-order your food.

2. I Caught The Dasher Stealing Food And Tampering With The Order

In the past some couriers were caught stealing food. Food couriers are independent contractors. The food tampering is one of the circumstances under which the DoorDash agreement can be terminated and the Dasher account can be permanently deactivated.

THE SOLUTION

If you caught the delivery person eating your food, you must immediately report the driver to DoorDash. Take a look at our complete guide and learn how toreport a DoorDash driver

Keep in mind that after every delivery you are prompted to rate your driver. You can always leave a bad review.

3. I Did Not Receive My DoorDash Order (Wrong Address…)

Most orders arrive on time. However, do not be surprised if the restaurant was slow and your delivery driver sent you a meme.

You can easily track your DoorDash order and check the status. But, sometimes, the tracking may show as "delivered" but DoorDash never came and you don't have your order.

Probably the food was delivered to the wrong address.

Keep in mind that the Dasher app has a GPS integrated. However, to avoid traffic jams, some delivery drivers can use other GPS apps and enter your address manually.

If you already know that your address is difficult to find, to prevent eventual problems you can do the following:

  • When you place the order include special instructions for the delivery.
  • Send a text to the delivery driver once he is assigned to your order.

THE SOLUTION

If you didn’t get your order, you should verify your personal information on the DoorDash app. Be sure you wrote the right address.

The second step will be to contact DoorDash. A support team member will be happy to step up to the bat and make this right for you.

4. Other Doordash Delivery Issues (Messed Up Order…)

We like to taste our food but the food presentation matters more than ever. Indeed, a well thought out food presentation stimulates appetites before the first bite.

DoorDash works hard with restaurants and Dashers to provide a pleasant experience to their customers.

There are no questions about food safety. Restaurants and drivers must follow strict food safety guidelines during all the steps of food preparation and during the delivery.

Carrying an insulated food delivery bag is one of the requirements to work for DoorDash.

However, for one reason or another, it can happen that your food is messed up and the order you received didn’t come out good.

THE SOLUTION

One of the best things you can do is to communicate with the customer support. Take a picture of your food and politely tell them you're not happy with it. Be specific about what the issues are.

The San Francisco headquartered company may offer to fix it for free.

5. Doordash App Down

If you’re experiencing crashing, freezing, or buggy apps, you will probably ask yourself Why is DoorDash not working today? Is there something wrong with DoorDash today? App crashing is one of the biggest Doordash issues today.

Apps are third party software that run on your device. DoorDash is a 24/7 food delivery app that never closes.

However, if DoorDash is Down, you will not be able to use your favorite food delivery service and get your breakfast, dinner or even alcohol delivered to your doorstep.

THE SOLUTION

Check the DoorDash outage map by using Downdetector. In our guide you will also find other solutions to app issues.

6. Doordash Unauthorized Charges

One of the biggest advantages of gig economy apps is the upfront prices. Very similar to rideshare companies, on demand delivery services use a system of upfront prices. There are no hidden fees and you know how much you will pay before you hit the ordering button.

However, if you enroll in a free trial subscription, like all the services with free trials, if you don't cancel it on time, you'll be automatically charged. Free trials are seductive but they are not scams. Put a note in your phone so you can remember to cancel it on time.

THE SOLUTION

For unknown, suspicious, or fraudulent purchases, orders or if you think you are a victim of card fraud, whether it is a credit card or a debit card, you should immediately contact your bank to dispute your fraudulent charges.

You should also remove the payment method from all your apps.

You can also dispute the transaction by contacting the customer support.

How To Contact Doordash Customer Care If You Experience An Issue With Your Order

Door Dash does provide several different ways to contact them if something happens with an order since they know the customer support is as important as the convenience.

People contact DoorDash for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with the membership

Doordash Number

If you want to talk with a DoorDash agent the best way is to contact DoorDash by using their phone number.

You will be able to change your order if it’s already gone through, to explain your issues and get answers as quickly as possible.

Call 855-431-0459

DoorDash Chat

This is an automated chatbot. This means that you will not talk with a real human.

The bots will interact with you by promptly answering your common questions 24/7. The machine learning technology enables bots to continually learn from customer interactions.

DoorDash Email

This contact method should only be used for matters that do not need urgent attention if you don't mind if DoorDash gets back to you right away or if you get your answer the next day, send an email to [email protected].

DoorDash Twitter

You can share your concern with the official DoorDah Help Twitter Support.

Doordash will forward your problem as feedback internally to the concerned team for review.

There Is A Solution For All The Doordash Problems

The mission of DoorDash is to provide users with an effortless experience. However, getting your order can somtimes be a complex process, and there are lots of things that can go wrong. Now you know how to find current issues and you have a solution to the common issues with DoorDash.

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