8 Common Doordash Issues - What Went Wrong And How To Fix It FAST!

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doordash issues

You are probably one of the 20,000,000 Doordash customers enjoying the convenience of the online food delivery.

During the ongoing coronavirus pandemic, more and more people started using the Doordash food delivery platform for delivery and pickup services.

With the on-demand food delivery app, you can order food and groceries wherever you are and get them delivered to your doorstep, at your home, at your hotel or office. You can even send a gift of food to a loved one.

There are good reasons DoorDash has taken off and other platforms haven't done as well. The San Francisco headquartered company today has 57% of market share and it is one of the best food delivery apps to order and work for.

DoorDash is easy to set up and easy to use, and allows you to order any kind of food from the 450,000 merchant partners. From Chipotle to Chick-a-Fil, you have a wide choice of dishes. However, sometimes there can be an issue during the ordering and delivery process that can go wrong.

To help you solve your biggest problems quickly, we’ve put together a collection of the most common DoorDash issues and problems and tactics you can use to fix them.

Jump To

1. Doordash Missing Items Or Wrong Order

Missing items is one of the most common door dash issues. When you're hungry, there is nothing more frustrating than a forgotten item or a wrong order. Often, it is difficult to determine the fault. Sometimes for the negligence of fast food employees some items can be missed from your order.

Keep in mind that while dashers should verify the order at the pickup, they cannot open food items to confirm the contents.

With our experience, common errors and forgotten items came out when you order from the following fast food chains:

  • Chipotle
  • McDonalds

THE SOLUTION

If you find something is missing and your Dasher is still there, you can probably share your concern with them. I’m sure they will try to fix your problem by going back to the restaurant and picking up your missing items. In this case, do not forget to leave a tip!

If you were charged for items you did not receive, but the order is closed and you have no more way of contacting the delivery driver, the easiest thing to do is to report the missing item directly from the app. Follow our step by step tutorial:

  1. Open the DoorDash app
  2. Select the order from the Orders tab.
  3. Tap "Help" in the top right-hand corner.
  4. Under “Order Issues,” select “Missing items” or “Items made incorrectly”.

Does Doordash refund missing items? Doordash usually issues credit to customers for missing items.

What to do if the Doordash order is wrong? DoorDash will resolve the issue as quickly as they can. Contact the DoorDash customer support by phone so you can re-order your food.

👀 Related Article: Do Doordash Drivers See Tips

2. I Caught The Dasher Stealing Food And Tampering With The Order

In the past, some couriers were caught stealing food. Food couriers are independent contractors. The food tampering is one of the circumstances under which the DoorDash agreement can be terminated and the Dasher account can be permanently deactivated.

THE SOLUTION

If you caught the delivery person eating your food, you must immediately report the driver to DoorDash. Take a look at our complete guide and learn how toreport a DoorDash driver

Keep in mind that after every delivery you are prompted to rate your driver. You can always leave a bad review.

3. I Did Not Receive My DoorDash Order (Wrong Address…)

Most orders arrive on time. However, do not be surprised if the restaurant was slow and your delivery driver sent you a meme to make you more amused while you waited.

You can easily track your DoorDash order and check the status. Nevertheless, sometimes, the tracking may show as "delivered" but your driver never came and you are left with no order.

It is very likely that the food was delivered to the wrong address.

Keep in mind that the Dasher app has a GPS integrated. However, to avoid traffic jams, some delivery drivers can use other GPS apps and enter your address manually. By doing so they might insert the wrong address.

If you already know that your address is difficult to find, to prevent eventual problems you can do the following:

  • When you place the order include special instructions for the delivery.
  • Using your Doordash account you can send a text to the delivery driver once he is assigned to your order.

THE SOLUTION

What to do if Doordash delivers to the wrong address? If you didn’t get your order and you think that Doordash delivered to the wrong address, you should verify your personal information on the DoorDash app. Make sure you wrote the right address.

The second step will be to contact DoorDash. A support team member will be happy to step up to the bat and make this right for you.

4. Other Doordash Delivery Issues (Messed Up Order…)

Food presentation is important nowadays. Indeed, a well thought out food presentation stimulates appetites before the first bite. DoorDash works hard with restaurants and Dashers to provide a pleasant experience to their customers.

There are no questions about food safety. Restaurants and drivers must follow strict food safety guidelines during all steps of food preparation and during the delivery.

The food delivery company is committed to fighting climate change, slowing global warming and helping find a solution to the most common global issues.

One of the sustainable development goals of the technology company is to reduce packaging waste.

DoorDash now offers recyclable and compostable packaging to merchants to help make restaurant deliveries more eco-friendly.

Carrying an insulated food delivery bag is one of the requirements to work for DoorDash.

However, for one reason or another, it can happen that your food is messed up and the order you received didn’t come out good.

THE SOLUTION

One of the best things you can do is to communicate with the customer support. Take a picture of your food and politely tell them you're not happy with it. Be specific about what the issues are.

The San Francisco headquartered company may offer to fix it for free.

5. Doordash App Down

If you’re experiencing crashing, freezing, or buggy apps, you will probably ask yourself: Why is DoorDash not working today? Is there something wrong with DoorDash today? App crashing is one of the biggest Doordash issues today.

Apps are third party softwares that run on your device. DoorDash is a 24/7 food delivery app that never closes.

However, if DoorDash is down, you will not be able to use your favorite food delivery service and get your breakfast, dinner or even alcohol delivered to your doorstep.

On December 7, an Amazon cloud outage hit DoorDash servers.

DoorDash is the largest third-party delivery service in the world, scaled with its order growth of 325 percent using AWS solutions.

During this outage, millions of people living in the United States had problems with the app. Some Dashers even had problems claiming orders and with instant pay out.

THE SOLUTION

Doordash app issues are unavoidable. Check the DoorDash outage map by using Downdetector. In our guide you will also find other solutions to app issues. In many cases, if the app is down the only thing you can do is to be patient and wait for the problem to be resolved on Doordash’s side.

6. Doordash Unauthorized Charges

One of the biggest advantages of gig economy apps is the upfront prices. Very similar to rideshare companies, on-demand delivery services use a system of upfront prices. There are no hidden fees and you know exactly how much you will pay before you hit the order button. Take a look at our complete guide to DoorDash fees.

Keep in mind that if you enroll in a free trial subscription , like all other services with free trials, if you don't cancel it on time you'll be automatically charged. Free trials are seductive but they are not scams. Put a note in your phone or calendar so you can remember to cancel it on time before the paying period starts.

However, one day you were checking your credit card statement and saw that someone used your card for DoorDash . Millions of people around the world fall victim to card fraud every year.

Credit card fraud is the most common type of identity theft and criminals use. With your card details, criminals can commit fraudulent activity.

THE SOLUTION

For unknown, suspicious, or fraudulent purchases and orders, or if you think you are a victim of card fraud, whether it is a credit card or a debit card, you should immediately remove the card from Doordash and contact your bank to dispute your fraudulent charges.

You should also remove the payment method from all your apps.

You can also dispute the transaction by contacting the customer support.

7. Doordash Error Validating Basket

So, you ordered your favorite sofritas Chipotle on Doordash and when you try to check out you get an error saying “ error validating basket”, so you can’t proceed to pay or complete your order. It is very disappointing to get this message on the app, especially if you are hungrily waiting for your food to be delivered.

The Solution

If you get an error validating a basket on DoorDash, it could possibly be due that your payment method is not working. Commonly, this message appears when DoorDash is unable to verify your payment method. We suggest you check if your credit or debit card is not expired. At any time with the app you can change the preferred payment method.

Changing the payment method is often the easiest method to fix and correct the problem.

8. Doordash Stuck On Confirming Order

When placing an order, it should be confirmed within minutes, or else it means that the restaurant is either busy and has turned off their device or is closed. Make sure your order gets confirmed by the restaurant, which is on average 4 minutes after you placed the transaction.

THE SOLUTION

If your Doordash order was not confirmed, you do not have to worry about it. Indeed, DoorDash will refund the full amount of your order. Indeed, Doordash gives full refunds on orders that haven't been confirmed by the restaurant or assigned to a driver.

How To Contact Doordash Customer Care If You Experience An Issue With Your Order

Door Dash does provide several different ways to contact them if something happens with an order since they know the customer support is as important as the convenience.

People contact DoorDash for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with the membership

Doordash Number

If you want to talk with a DoorDash agent, the best way is to contact DoorDash by using their phone number.

You will be able to change your order if it’s already gone through by explaining your issues and getting answers as quickly as possible.

Call 855-431-0459

DoorDash Chat

This is an automated chatbot. This means that you will not talk with a real human.

The bots will interact with you by promptly answering your common questions 24/7. The machine learning technology enables bots to continually learn from customer interactions.

DoorDash Email

This contact method should only be used for matters that do not need urgent attention and if you don't mind if DoorDash doesn’t get back to you right away and can wait to get your answer the next day, send an email to [email protected].

DoorDash Twitter

You can share your concern with the official DoorDah Help Twitter Support.

Doordash will forward your problem as feedback internally to the concerned team for review.

Frequently Asked Questions

Do Dashers Get In Trouble For Missing Items?

Dashers must be careful and verify the number of items. Keep in mind that multiple reports on the same driver for scamming customers with missing items can lead to the driver getting deactivated.

Tamper proof stickers can be highly effective to avoid false claims on missing items.

There Is A Solution For All Doordash Problems

The mission of DoorDash is to provide users with an effortless experience. However, getting your order can sometimes be a complex process, and there are lots of things that can go wrong. Now you know how to identify current issues and have a solution to the common issues with DoorDash.

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