Every Uber rider and driver must agree to uphold a high standard of conduct before they can use the ridesharing platform. Violation of these guidelines can lead to deactivation. A disabed account can be a problem. Whether you are a rider or a driver, read more about the reasons, find tips to avoid a deactivation of your account and learn how to fix it.
To ensure a safe and respectful ride, both drivers and riders should follow the Uber terms of services. The company specifies a series of behaviors in question in the Uber Community Guidelines which has legal value. Whether you are a driver or a passenger, you should not:
When your Uber account is disabled, the Uber app lets you know. You won't be able to take or schedule a ride, and you'll see an on-screen message informing you of the problem. The exact message may be different, but the most common ones are:
If you see any of these alerts, Uber disabled your account.
In some rare cases, you will not be able to access your account. Common Uber sign in problems happen because the Uber app is not working. If you think your account has been hacked, please follow the procedure to change your password.
If you have payment issues keep in mind that you can easily switch the payment method. One of the reasons you cannot use the Uber credit in your balance is probably because the Uber wallet is disabled.
💡 Pro Tips: Beware of scammers taking advantage of the coronavirus disease ( COVID-19) pandemic by sending fraudulent text messages.
Safety is a priority for Uber who want to ensure a safe platform for drivers and riders. While you are expecting to have a good driver, you need to be a good passenger.
Here is a list of the principal reasons of deactivation:
The presence of passengers in a vehicle and their behavior can positively or negatively influence road safety.
You should be a good passengers:
If sharing the ride, be courteous to other passengers and don’t touch drivers or other riders without their explicit consent.
If you use the uber app to unlock a bike or scooter you should always follow the traffic laws and regulations. Your account can temporarily be put on hold if you do the following:
Uber passengers can be deactivated if they do not respect Uber policy. This include:
Engage in fraudulent behavior, including but not limited to: using a stolen phone or credit card to request a ride, coupon phishing, or manipulating reviews for ride credit.
You cannot impersonate any person. The rules are clear, Uber drivers are banned from having someone else do rides as them and you cannot share your account with someone else. However, you're welcome to request rides for someone else whether they're a friend, colleague, or family member, can also be easily done, as long as they're 18.
Since its launch, Uber has enabled users of its rideshare service to rate their driver out of 5 after a ride. What is a little less known is that the riders are also rated by drivers. Now customers can also be banned if their rating is too low, said Uber.
The attitudes that can lower a user's star ratings have not been mentioned by Uber, but In the Uber website, we can find indicators such as:
Overall, the rules relating to safety, kindness and respect for the law apply, both for the passenger and for the driver.
The rideshare company does not specify from which rating customers could be banned from the Uber application. However, the score of 4.6 out of 5 is raised as a warning stop.
To verify your rating follow our step by step tutorial:
Uber mask policy is still requiring riders and drivers to wear a mask while riding. Uber verifies that riders and drivers on the platform are wearing a mask with a selfie verification process.
Will Uber reactivate my account? The first step to take is to contact the Uber customer service and ask for more details.
If you are banned from Uber as a passenger with no reason and you cannot get your account reactivated, the last solution will be to create a Lyft account .
The relationship between drivers and the company is outlined by the Uber driver agreement. Passengers safety is the top priority for Uber. Uber partner accounts can be disabled from the Uber team for many reasons and without any warming.
Once you are banned from the platform, you will be able to open your Uber driver app. You will not have trouble logging in, however you will not be able to “Go Online’ and accept any trip request. So, you got a message: your account has been disabled for violating our terms. Here are the most common reasons for deactivation:
Uber is working hard to ensure the app remains reliable at all times.
Uber uses a driver ratings system to create an average rating for each driver. This includes a cancellation rate.
You can get penalized and even deactivated if you cancel too many rides, especially if you do after you accept them.
This is easy to understand because some passengers wait for a significantly longer time than the initial couple of minutes originally estimated.
The San Francisco based ride-hailing company encourages the independent drivers who use the app only to confirm trips if they are willing and able to carry them out.
Uber tracks your cancellation rate.
📌 Important: If you cancel 15 or more of your last 100 accepted rides — not including passenger no-shows — your account could be at risk, so it’s important to choose carefully.
Uber and Lyft drivers are independent contractors. This means that they can choose when to work. However many Uber drivers are becoming picky about choosing the jobs they want. Uber drivers gaming the Uber's system and algorithm are not really appreciated.
Another common reason for having your account disabled from Uber is the background check. Driving for Uber, you must agree and undergo yearly screenings and continuous criminal checks. If your background check takes long to come back, your account can be waitlisted. If you do not have the requirements to pass it, your account will be suspended.
As for the background check, Uber is very strict. If you fail, you will not be able to drive.
Your car should always match the one showing on the app. You can only provide services using the vehicle that has been approved by Uber. Your vehicle should be in good operating condition and meet the safety standards of the 19-point vehicle inspection. You should never drive a vehicle that was involved in an accident or collision and is unsafe to drive.
Note that as long as the vehicle meets the requirements, with Uber you can add an extra vehicle in your driver account. And if you need a car, you can also find one in the long list of rideshare rentals.
If you use an unapproved rental car, this can result in permanent deactivation.
Finally, wrapping your car is explicitly forbidden. Having a vehicle “wrapped with commercial messages” is a violation of the Uber terms of Service. Uber can close your account after a customer complaint.
It will be more difficult to reactivate an Uber account suddenly disabled for fraudulent activity. Fraudulent activities include not respecting Uber referral program rules and claiming fraudulent fees. Uber does not allow the spread of referrals for business purposes and does not have an affiliate program.
Exhibiting objectively unsafe conduct during transportation, including texting and driving and failing to be conscientious while using navigation apps. Uber evaluates drivers involved in accidents for potential deactivation, depending on all relevant facts and circumstances.
In addition, you should never ever drive a car if you have been drinking or taking drugs.
Remember, anyone who is selfish enough to drink or drive and put themselves and others at risk can be reported to the police.
You can lose your license – if you are lucky not to crash – no matter how good a driver you are when sober, you are far more likely to kill someone when impaired. Finally Uber has a Zero Tolerance Policy . Uber does not tolerate the use of alcohol or drugs by drivers using the Uber app.
Take a look at our guide and learn how to become a better driver.
An Uber account will be deactivated permanently in case of ethical issues.
As we said, the company mission statement is to help people move. Recently, many Uber drivers have been convicted with sexual harassment and sexually assaulting of the passengers. Very similatr to Lyft, your account will be immediately terminated for misconduct or unethical conduct.
You should always respect your state and federal law and also avoid any kind of discrimination against riders. This also means respect the Uber animal policy.
Uber has an improper use policy. The San Francisco headquartered company identifies improper use: requesting yourself as a rider, creating duplicate accounts, accepting trips without the intention to complete them, manipulating trip details, or intentionally accepting or completing trips with invalid riders.
Are you fired by Uber and looking to 'reactivate ' your Uber driver account?
If you've been deactivated for no matter the reason you should try to contact Uber. You can take a look at our guide on Uber driver support. Basically, Contact Uber via:
If you are an Uber driver in New York and want to restore your account you can use the following Uber appeal form.
Being reactivated by Uber while you are an Uber partner can be as hard as climbing a mountain and of course there is no way to talk with someone from the Uber corporate office team.
The Uber helpline in India is a highly skilled customer support professional who’s capable of holding friendly, nuanced, and helpful conversations with drivers with standard and template answers.
You can also sue Uber for deactivating your account.
The best suggestion we can give you is to avoid the can bring Uber deactivate your account.
Here are some useful tips for you:
If you are a delivery partner, here are the most commons reasons for an Uber Eats account disabled:
To get your Uber account back, you have to start an Uber deactivation appeal by contacting the Uber support.
Now you know all the reasons your account can be deactivated, so you can try to avoid them. Sometimes your Uber account is on hold for investigation. If you have been banned from the platform, reactivating disabled Uber accounts can be difficult... be persistent and try to get an answer. Finally if you cannot receive answers from Uber customer service, sign up for another rideshare company such as Lyft, Via, Ziro or sign up for a delivery job .
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