Is Your Lyft Account Deactivated? 18 Reasons + How To Fix it [FAST]

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lyft account deactivated

When using your Lyft driver app, you may see a popup message saying, “your account has been disabled” or you can recieve an email notifying your account deactivation.

If that’s happened, you will receive the rest of your earnings in the next deposit, however, with your Lyft driver account disabled, you will no longer be eligible to drive and earn money driving your car.

There are some reasons your account may be disabled and it's important to know how to remedy this problem. With this guide, we’ll explain why your account has been disabled, how to fix the issue, and provide for you effective ways to avoid a Lyft deactivation.

Reasons Why Your Lyft Account is Disabled

1. You Do Not Respect The Lyft Agreement

Lyft drivers are independent contractors. Employment and labor law do not apply to independent contractors. So, can you get fired from Lyft?

The Lyft driver agreement outlines the relationship between contractors and the ride hailing company.

When you signed up to become a Lyft driver, you had to agree to these terms.

I will never get tired of telling you: reading the terms of service closely is very important. In the agreement you will find all the driver’s rules you must follow.

A breach of any of the terms of the contract that were previously agreed is considered as a contract violation and may lead to a temporary or permanent deactivation of your account.

If you read the agreement, the consequences of the contract violation are included in the contract itself.

2. You Do Not Respect The Lyft Health And Safety Policy

In response to the coronavirus pandemic and to reduce the spread of the Covid, the Lyft safety team developed new rules and guidance.

The Lyft’s health safety policies align with the CDC’s rideshare guidelines.

Basically, to continue using the Lyft platform, riders and drivers must agree to the following:

  • Don’t ride or drive if you have COVID-19
  • Wear a face covering
  • Keep vehicle clean, and sanitize your hands often
  • Leave the front seat empty
  • Open windows
  • Avoid recirculated air

Drivers are required to take a selfie in the app to prove they are properly wearing a mask.

Like other delivery companies, Lyft uses biometrics information to identify and authenticate drivers in a reliable and fast way and to verify you respect their safety policy.

Facing your mask is one of your driver duties.

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3. You Transport Unaccompanied Minors

Youth and minors traveling alone are not allowed on rideshare companies. Parents should book rides with other ride sharing apps providing kids transportation.

If you want to learn more, you can take a look at our complete guide with Lyft and Uber minor policy. Basically, as a driver picking up a UMNR you risk a Lyft account suspension.

4. You Carry a Gun In Your Car

While some states allow you to carry a gun in your car if you are a citizen of that state and you hold a carry permit, you cannot carry a weapon while driving with Lyft.

The San Francisco headquartered company has a strict no weapons policy. The Lyft gun policy explicitly says that carrying firearms is not allowed while driving, visiting a Lyft Hub or a Lyft center.

Besides firearms, Common items that could be considered weapons include:

  • Handguns
  • Stun guns
  • Explosives
  • Knives
  • Sling shots
  • Tasers

Lyft reserves the right to decide what can be considered a weapon. If you have a doubt our suggestion is to call the driver support.

5. Customer Feedback

Lyft provides on demand transportation services. Customer satisfaction is a major priority for businesses including Lyft. Keeping customers happy can lead to company loyalty.

A bad Lyft experience can cost you a job. Your account can be flagged

⚠️ Protect yourself from unfair customer's reviews. Learn what is a dash cam and choose the best one for Uber drivers.

6. Safety Reports

Uber and Lyft are committed to provide a safe platform for riders and drivers. Any reports which allege violations of safety laws may lead to the immediate deactivation of your account on the Lyft platform.

7. Outdated Documents

Why is your Lyft account on hold? This is a common practice of gig economy apps. Your account may be waitlisted and put on hold if your required documents are expired. You will not be able to drive until you provide proof that you are renewed documents including:

  • Driver Licence
  • Registration
  • Insurance policy

In this case to recover your Lyft account the only thing you have to do is to keep it up to date. Lyft will help you and send you a reminder of the expiring documents.

Related Article: How to find cheap car insurance

8. Old Vehicle

You probably already know it. To operate on the Lyft platform, your vehicle must meet some eligibility criterias.

This include:

If your car has passed the threshold, your account may be deactivated.

The best solution to get your account back will be to remove the lyft vehicle and add a new one that meets the requirement.

In the same way if our vehicle will not pass the yearly vehicle inspection, Lyft will temporarily hold your account.

9. Changes in your Criminal Records and DMV Records

A criminal record can impact your personal and professional life. One of the first and immediate consequences of a criminal conviction is the Lyft deactivation for safety reasons.

In this case, you will not be able to reactivate your Lyft account.

10. Your Background Check Is Not Yet Clear

Lyft conducts routine background checks on all the drivers. If your checks are still processing your account may be put on temporary hold. The temporary hold on your Lyft account should not be considered as a deactivation.

Generally you will be able to drive again in a few days. To check the status of your pending searches, you should visit the portal of the background check provider.

11. You Let Someone Else Drive Under Your Lyft account

In this online world, you are probably familiar with fake profiles especially in social medias like Instagram or Facebook.

You cannot let someone else drive under your Lyft account. First of all, with the biometric information, Lyft verifies your identity using your person's unique characteristics.

Additionally, you cannot let a fake Lyft driver impersonate yourself. The identity verification is one of the steps of the application process.

Letting someone else use your driver login can lead to immediate termination of your account.

12. Low Rating

Lyft uses a rating system to measure your performance. At the end of each ride, rider and driver are prompted to rate each other.

Lyft ratings are calculated out of the 100 most recent rides and rides opportunities you accept and include:

  • Acceptance rate
  • Cancellation rate
  • Customer rating

While you can't get deactivated for a low acceptance rate you can get deactivated for canceling too many rides.

Cancelling rides affect the rider experience and the Lyft business. If you already know you are not available to accept tips, you should go offline rather than use this practice.

13. Driving With A Friend

Before signing up for Lyft you should be warned about the loneliness of the job. Lonely drivers should never bring someone with them while driving with Lyft. Indeed, you are prohibited from having other people in your vehicle.

If you do not like the idea of driving alone, you can take a look at our guide to delivery jobs or bring a service animal with you.

14. Refusing To Take A Rider With A Service Animal

The service animal laws under the ADA are clear: persons with a disability do have a number of rights. Service animals must be allowed to accompany their handlers in all the areas where members of the public are allowed to go including Lyft rides.

Based on the ADA guidance Lyft developed a service animal policy.

Drivers and riders are able to ride with a service animal.

As a Lyft driver, you can be banned from Lyft refusing a ride to a person riding with a service animal.

15. Error

If one day you cannot login to your driver account, you must know that in the era of the apps, problems and errors when signing are really common. There is nothing you can do to prevent these errors. However it is really important you know they exist.

  • Lyft internal_error
  • Lyft server error

Some of these login problems are caused by network issues, others by app outages or maybe you have the old Lyft driver app and you have just to update it. We suggest you consult our guide to Downdetector.

Finally, if you think your account was disabled by mistake or someone used your Lyft account, contact the driver support immediately.

16. Legal Violation

Any driver should follow the law. The Lyft platform was built with safety in mind. Lyft has a zero tolerance alcohol policy. Every driver must:

  • Obey to traffic laws
  • Do not consume or be under the influence of drugs or alcohol

Additionally you cannot allow passengers to use drugs or drink alcohol.

17. Car Accident

If you have 3 accidents in a 3 year period, Lyft will deactivate your account. Recently some drivers complained with us because their driver account was closed after a car accident.

Rideshare companies like everyone else on the face of the earth do not like to deal with insurance companies.

Prevention is the best option to avoid a car accident and other troubles:

Finally, if your account was disabled after a car accident, the easiest way to get your account reactivated is probably to contact a city attorney.

Relatet Article: Get paid for safe driving

18. Violation of The Anti-Discrimination Policy

One of the first Lyft commitment is to create an environment free from unlawful harassment, discrimination and retaliation.

All drivers and riders are covered by and are expected to comply with this policy. In the platform is not tolerate aunty form of discrimination based on:

  • Age
  • Color
  • Gender
  • Gender identity
  • National origin
  • Medical condition
  • Marital status
  • Physical or mental disability
  • Race
  • Religion
  • Sexual orientation

Lyft makes every reasonable effort to ensure that all concerned are familiar with these policies and are aware that any complaint in violation of such policies will be investigated and resolved appropriately.

How To Recover a Disabled Lyft Account

Is your Lyft account disabled? Take a look at our guide with the common reasons. Depending on the reason, you may be able to appeal the decision. #lyftAccountDeactivated #lyftAccountDisabled #howToRea...

How To Reactivate My Lyft Account And Recover My Login?

One of the reasons why your app is not working is probably because your Lyft account is disabled. If Lyft locked your account to reactivate it, depending on the reason, you may be able to appeal the decision by contacting the support. Sometimes, they will take a long time to recover your account,

So, how long does it take lyft to reactivate account?

A driver told us that it took about a month, then one day it was reactivated again without any heads up.

Contact The Lyft Driver Support

For the fastest resolution you should file a complaint with Lyft and contact the Lyft support.

There are different helplines services available that can provide driver support:

Visit Your Local Lyft Hub

The Hubs are Lyft offices that offer driver support. They are available in the major cities including:

  • Boston
  • Minneapolis
  • Las Vegas
  • Nashville

You can even schedule a support appointment.

💡 PRO TIP: Beware of scammers on social media that propose to recover your account. They will steal your money.

Frequently Asked Questions

How To Make A Second Lyft Account?

If you are a rider and your Lyft account was suspended, you can easily make a new Lyft account using a different email, phone number and credit card.

If you are a Lyft driver after a Lyft suspension it is impossible to make a second account.

Prevent Your Lyft Account To Be Deactivated

Whether Lyft disabled your account or put it on temporary hold the time to process the investigation, you will have restricted access to your driver login.

Getting deactivated from Lyft can feel earth shattering. In the case of Lyft permanent deactivation, there is nothing you can do to have your access to your account back. Prevention is always better than cure.

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