Lyft is a 5 star ride share company. The main goal of the transportation service is to provide safe rides and keep customers happy. When using the platform, whether you are a driver or passenger, you have to follow the Lyft community guidelines .
One of the features of the Lyft driver app allows drivers to leave feedback easily while also helping other drivers get authentic customer ratings. In this complete guide you will learn everything you need to know about the passenger ratings.
Rating systems are a standard way of measuring. The star is the symbol usually used to classify hotels, restaurants and other types of public places. The same system is used to classify forms of entertainment such as cinema, theater, museums, business and anything else that needs an evaluation.
The rating system is also one of the things that separate ridesharing apps from taxis. Indeed Taxis have no such specific rating system.
Basically, Lyft uses a 5-star rating to indicate how well or bad a passenger you are. The overall rating is a score from 1-5, calculated from the most recent 100 rides reviews submitted by drivers on their experience. Being 5 the top score and 1 the lower score.
The review score is calculated and updated at the end of each ride. Indeed, drivers and riders are prompted to rate each other. These calculations ensure that the overall score best reflects your reputation.
The average passenger score is 4.5. In almost all the rideshare platforms , you can be considered a good passenger if you have a score between 4.5 - 4.9.
|5-star rating||Excellent (very few people on the app have this score)|
|4.5-4.9||You are a good passenger|
|4.5||Your score is on teh average|
|Above a 4.0||You are at risk of deactivation|
The first important thing you should know is that feedback and reviews are anonymous. They are also a mandatory step. This means that drivers can manually rate the customer and leave a customer review otherwise the app will automatically rate the passenger 5 star.
Finding out your Lyft rating is really easy and can be done in a few steps with the rider app. Follow our step by step tutorial:
When drivers rate a rider poorly, they are prompted to leave a comment. The Lyft customer reviews allow drivers to share more detail about their experience with the riders.
Passengers are not able to see the reviews on the Lyft app. However, if Trust & Safety guidelines are violated, Lyft will reach out to the passenger.
You will be able to respond to the negative review. However, your rider account may also be permanently deactivated.
Your rider rating will impact your ability to take a ride on the Lyft platform.
Rideshare drivers, like delivery drivers, are independent contractors. They can choose when to go online and they often choose the most rentable times. They can also decline a gig because there is a low pay or for other reasons.
On a ping ride request there is some basic information including:
Drivers have the legal right to refuse a ride with a passenger that has a bad score.
If you are a bad passenger, you can even be banned from the platform. Keep in mind that Lyft will always inform you if you are at risk of suspension for poor passenger experience.
Additionally, if a rideshare driver gives you bad ratings 3 or lower, the Lyft algorithm will never match you again.
Every driver dreams of the perfect passenger. You should know that Uber and Lyft drivers use their own cars or rent a vehicle from one of the rideshare rentals platforms .
Cars are a part of their everyday lives and a way to make money driving. From a passenger point of view, having good reviews is always rewarding.
So, if you want to improve your reputation score, just follow these tips:
You should never let a driver wait longtime for you. Drivers do not get paid for the waiting time. Especially if you booked a round trip ride.
In a world where you can be anything, be kind. Kindness never goes out of style. Often gig workers drive for Lyft as a second job to make more money . They are not eligible for benefits. Making a living from the hustle can be hard. Gig workers have to find creative ways to save money, especially when it comes to gas expenses .
You should always be a safe driver and follow the health safety commitment. A drunk or rude passenger can be a nightmare.
Do your part being a safe passenger includes:
Related Article: How Much Does Lyft Cost
If you believe that you get an unfair score, you can always contact the Lyft customer service to report the issue.
If you are looking for gamification examples you are at the right place.
To motivate riders and drivers and keep them engaged, Lyft recently started a system of gamification badges.
The gamification badge system makes using the app more fun and should help users to modify their behaviors. For example if you tip your driver you can get a top tipper badge.
If you are curious, you can take a look at the Badge Glossary.
To Check your gamification points follow our step by step tutorial:
Additionally, Lyft will send you by email a badge report. With the report, you will be able to see your badge breakdown from last month.
💡 PRO TIP: These Lyft milestones will not give you special discounts. If you want to save money using Lyft, you should consider the Lyft subscription.
In addition to your passengers rating it is really important that you keep your profile picture up to date on your Lyft account.
Indeed, the profile picture on your passenger's Lyft profile is what the driver uses to identify you when picking you up for a ride.
Setting a realistic profile picture in your Lyft account can be useful, especially when you are at the LAX airport or at the Las Vegas airport waiting for your driver. If you have a recent profile picture, it will help make the pickup faster.
If you signed up for your Lyft account using your Facebook login, your Lyft profile picture will automatically be the same as your Facebook profile picture.
If you created a Lyft account using your phone number, you have to set up your personal picture.
Follow our step by step tutorial:
Making a car ride enjoyable should be a priority for passengers and drivers. Now you know everything about the Lyft users reviews and passenger rating.
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