Waitr: How it Works and What to Expect (Customers and Drivers)

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The Comprehensive Guide to Waitr: the Food Delivery Service

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Waitr is a food delivery app available 24/7 that allows you to receive take-away food at your home for lunch and dinner from the best restaurants in your city. The list of local restaurant partners includes Little Caesars, Smoothie King, Wings, Mexican fast food...

In addition to these advantages for users, food delivery services like Waitr,DoorDash or Uber Eats, provide for many gig workers new sources of revenue and new driver app jobs opportunities.

Let's learn more about how Waitr works and how to work with Waitr!

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What is Waitr

The idea is simple. Waitr was born from a collaboration with several restaurants to ensure convenient fast home delivery with an affordable price. Waitr therefore allows you to order your food through its official App and an employee will deliver it to your home in no time.

You have probably already ordered a pizza and have it delivered to your home. The concept is the same but also extended to restaurants, sushi bars, and whoever has more.

The history

Waitr delivery was founded in 2013, a winning idea born from the American Chris Meaux. Waitr headquarters started in Lake Charles and are currently in Lafayette, Louisiana.

In 2018 Landcadia, a blank check company co-founded by Texas billionaire Tilman Fertitta, bought Waitr for $308 million. Since then, the food delivery company has gone public on the Nasdaq stock and It’s now the second food delivery service to become a public company after Grubhub.

Where is Waitr Available?

The on demand delivery platform in 2019 acquired Bite Squad and it is available in the following cities:

  • Alabama: Birmingham, Hoover, Mobile, Montgomery and Tuscaloosa
  • Arkansas: Fayetteville
  • Florida: Pensacola
  • Georgia: Albany, Valdosta
  • Louisiana: Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe, New Orleans and Shreveport
  • Mississippi: Biloxi, Gulfport, Hattiesburg
  • South Carolina: Darlington, Florence
  • Texas: Beaumont, Corpus Christi, Houston, Killeen, Longview, Odessa, Tyler and Waco
  • Tennessee: Jackson
  • Virginia: Lynchburg

To view a full list of cities where Waitr operates, head on over to the Waitr website .

How Does Waitr Work?

Imagine being at home and not wanting to cook even a frozen pizza. To get out of this situation, Waitr comes to our aid with its home delivery service.

How Waitr works is simple: through the app on your smartphone you can choose the best dishes from restaurants, pizzerias, sushi... with a click you confirm the order and in a few minutes a driver will deliver it to your home.

Basically, users can access the service through its website or by using the Waitr app. The app is free and available on the App store and Google Play store.

Unlike Postmates, DoorDash or UberEats, they do not offer a pick up service. However, if you want to order food with your friends or colleagues, the app gives you the possibility to pass a group order.

  1. Once you create your user account you can browse hundreds of restaurants to choose from.
  2. Customize your menu items
  3. Track the order in real time. You will always be informed of the status of the order, its departure and any problems during delivery. Customer service is always at your disposal for any need.

If you want to save money on your next food's order, take a look at our guide to Waitr Promo Codes.

How much does Waitr cost?

Waitr is not free! However they choose a simple fee structure. For every order they apply a flat delivery fee to operate our business, no service fees added to service fee to cover administrative costs.

Waitr delivery fees vary depending on the markets. In general the amount of the delivery fee is $5.00.

Tips are not included and welcomed by drivers.

waitr driver

Become a Waitr Driver

Waitr is looking for delivery drivers.So, if you are looking for a 1099 job near you, or for a side hustle to make money outside of your 9 to 5 job, driving and delivering for Waitr is an opportunity to make money working as a part-time driver or full time driver with a flexible schedule.

In the past, in addition to independent contractors, Waitr had open jobs positions for uniformed employees delivery drivers. They offered the possibility for certain workers to be hired on part-time or full-time contracts. This was one of the biggest differences between the Lafayette-based company and other delivery services apps that don't hire drivers.

Currently, whether you want to become a bitesquad driver or you want to become a delivery driver for Waitr, you have to sign up via the Delivery Logistics platform. So, who Is Delivery Logistics? They are the driver contract service for both Waitr and Bite Squad.

Experience is not required to drive for Waitr, but if you have previous employment experience in customer service, restaurant industry (including barista, bartender, server, waiter/waitress), retail, brand ambassador, hospitality, sales or admin - that's a plus.

If you meet the following requirements, you can apply for a position as a delivery driver. Waitr application is online and free.

Waitr requirements specify that delivery drivers:

  • Must be 18 years or older
  • Must be able to work at least 20 hours a week
  • Valid Driver's License
  • Valid Auto Insurance
  • You must pass a criminal and motor vehicle background check
  • Have clean Driving Record
  • Must own a Smartphone - iphone or android for the Waitr driver app
  • Must have a Reliable Vehicle or rent a car for deliveries
  • You must have an insulated bag

Similar to DoorDash insurance, if you drive your car, you have to upgrade your insurance. You will be insured in case of accidents and the company will not be responsible for your behavior on the street.

How much do Waitr drivers make?

As a delivery driver you will make an average of $13-$17 an hour driving your own car. Recently the company faces a second lawsuit by current and former drivers, alleging the Lafayette-based company violated federal labor laws by not paying them minimum wages.

Waitr Jobs

The food delivery company contributed to the economic development, in particular of some cities of Louisiana. Because Waitr is a fast-growing company that does more than just manage deliveries, they do not offer only driving app jobs.

The company has job openings in the following departments:

  • Marketing
  • Operations
  • Sales
  • Product + Engineering

You can check out the Waitr Career page to get job information for all the current openings.

doordash vs waitr

DoorDash vs Waitr

If you’re looking for apps like Waitr or a delivery driver job today, chances are very good that you will have this question: DoorDash or Waitr.

The good news is that both apps are excellent. They both have an in-app tipping option. They have quite a bit in common with each other, but there are some important differences that you’ll want to consider.

  1. DoorDash offers incentives to new drivers and existing drivers
  2. DoorDash has a reward program that allows Dashers to earn more money
  3. The average hourly pay of a Dasher is $18.64 per hour

It is also important to consider which is available in more cities – Waitr or DoorDash. DoorDash has an added advantage over Waitr where the app is still working to maximize its penetration and partner with more restaurants across the United States.

Finally, it is important to know that Waitr reports net a loss of $220M in 2019. The company’s CEO, Adam Price said: “We started implementing changes that are expected to result in an incremental $25 million to $30 million of annual savings in FY 2020,” Price said. “We remain dedicated to stabilizing the business in terms of cash flow and charting a clear path towards profitability."

The same scenario we saw with Uber that lost $8.5 billion in 2019.

The louisiana-based company is under pressure to deliver $30 million in savings to investors promised in late 2019. Recently Waitr laid off more than 1000 employees.

Our advice is to drive for DoorDash that is also the fastest growing, with sales increasing 114% in 2019. Take a look at the requirements to become a Dasher and sign up for DoorDash.

Apps Like Waitr

Whether you are looking for the best delivery service to work for or a food delivery service near you, there are a lot of alternatives to Waitr. The list of top competitors includes:

How to Contact Waitr Customer Service and Support?

Something went wrong with your order and you don't know how to get support? If you give me a few minutes of your precious free time I can in fact explain to you how to be able to talk to the Waitr call center but also how to get in touch via chat with customer service or, again, how to do it to send your request by email by filling out a specific form and how to contact the customer service of the famous site via Twitter. In all cases, don't worry, you won't have to do anything too complicated. Simply access the appropriate section of the website, select the preferred contact method and you're done.

Support Website

Whether you are a customer, a merchant or a driver, you can find answers to the principal questions in the Waitr support website .

Email Support

You can also contact the food delivery company by mail: [email protected]

If you need immediate support, you can also start a live chat. You can start a live chat with your smartphone or your computer. Follow our instructions:

  1. Go to the ‘ Contact Us ’ page
  2. Click or tap in Start a Live Chat

Phone Support

Support agent: 1-800-661-9036

Social Media Support

To conclude, you can also contact Waitr via Twitter. Simply write to the Waitr twitter account by quoting @Waitrappp at the beginning of your message and briefly explaining the reasons you need help. You should receive an answer from an operator within a short time. Subsequently, you may be asked to continue the conversation via DM, therefore privately, and to provide details relating to your account and any order placed.

Waitr FAQ

Does Waitr Take Cash?

Waitr is a cashless app. This means that you cannot pay your local food order cash. You need to enter a payment method in the app before you are able to place an order. Learn more about food apps that take cash.

Related Article: Paypal payment with food delivery apps

Does Waitr Pay for Gas?

No, Waitr does not pay for your gas. You will be responsible for any of your car related expenses including gas. You also need to put money on the side for your tax return and never forget to track your mileage. We suggest you take a look at our guides to taxes for delivery drivers and how to save money on gas.

How Does Waitr Pay Drivers?

Very similar to other on-demand delivery jobs, Waitr drivers get paid weekly. However, after the first payment period you can sign up for DailyPay and get paid the same day. This program is comparable to Postmates instant pay and will allow you to withdraw your earnings early for a small fee.

How Do I Get The Waitr Driver App?

The delivery driver app is not directly available from the Apple Store and Google Play store. To get the app, To get the app, follow our step by step tutorial:

  1. Click on the download link
  2. Enter your phone number
  3. Waitr will send the link to download and install the app on your phone.

How Do I Buy A Waitr Gift Card?

The food delivery app currently doesn't offer the opportunity to buy or offer gift cards. We suggest you take a look at other food gift cards.

Waitr Reviews

Becoming a Waitr delivery driver is a good opportunity to earn a few extra bucks or if you are a student. Working for Waitr, you do not need experience or particular skills. Of course, if you have previous experience with rideshare companies, food, or courier service industries, delivering with Waitr is another way to earn money. Waitr welcomes drivers from other gig economy services such as DoorDash, UberEats, Postmates, Lyft, Caviar, GrubHub, AmazonFresh, Instacart, Uber.

The positive note is that they will provide you with the uniform. Finally, you can find a better paying delivery job driving with DoorDash or Postmates.

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