Doordash Deactivation: 8 Reasons Drivers Get Deactivated (and How to Easily Avoid Them)

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Top 8 Reasons for Getting Deactivated from DoorDash

doordash deactivation

There are many reasons that your Doordash account can be deactivated. Your account can be terminated at any time and without notice.

With that out of the way, take a look at some of the most common reasons that Dasher can get deactivated from their jobs.

The best Doordash driver advice I can give you is to examine these top reasons for being deactivated to ensure you don’t end up being guilty of the same blunders.

Jump To:

1. Not Respect The Driver Agreement

You signed up for Doordash and downloaded the Dasher app. The next step before starting to make money is to agree to the independent contractor agreement. The agreement governs the relationship between delivery drivers and Doordash. As an independent contractor you should always respect to provide the performance of Services under this Agreement.

It's a good idea to review the company's policies when you start a new job carefully.

2. Not Doing Your Work

Every position comes with its required tasks and requirements, so the first thing to do is to understand the expectations of the role.

Doordash is an on demand delivery service, a food delivery platform that makes getting great food from your favorite local restaurants. The job of DoorDash drivers is to pick up the order (food or goods) from local restaurants or retailers and deliver the orders to customers.

Drivers simply go into the restaurant, sometimes have to pay with the red prepaid card, pick up the order, and then drive to the customer's location.

With the new rules dictated by the COVID-19 pandemic, the driver may deliver the order to a curbside or to the door if the customer chooses the no contact delivery.

Being a DoorDash delivery driver is not that complicated. It is a flexible job, there are no strict restriction if you want to bring a passenger with you while driving. However you should always remember that both drivers and customers are users on the delivery platform. Your effort should be on providing excellent customer service to create loyal customers for life.

The surest way to avoid being deactivated from DoorDash is to keep your customer happy. Know what your customer expects from you up front by asking on a regular basis, and then do more than expected when you can.

Just being on time every delivery this will help you make an impression and get tips.

Finally, excellent customer service makes customers happy and can help you earn more.

3. Fraud

The on demand delivery app may provide you with a prepaid red card that can be used to pay for certain deliveries. Any unauthorized use of this prepaid debit card will be considered theft or fraud. If you lose the prepaid debit card, you should report the loss immediately.

4. Do Not Respect The Community Guidelines

doordash guidelines

To safeguard the Doordash community and meet the expectations of the merchants and customers Doordash built clear community guidelines that detail the standards of behavior expected from both users and drivers.

Doordash requires criminal background checks for their applicants to help create a safe and secure platform. We suggest you take a look at our complete guide to DoorDash background check. Basically, you will not be allowed to join the platform if you do not meet the driver requirements and the background check requirements.

In addition, the Doordash deactivation policy prohibit the following:

  • Harassment and causing harm to others
  • Discrimination
  • Using Inappropriate Behavior or Language
  • Extortion or fraud
  • Theft and destructive acts
  • Misrepresentation

There are a lot of things that fall into this category of Misconduct. Failure to abide by DoorDash standards of service or other policies can result in temporary or permanent deactivation from the Postmates platform.

5. Drugs or Drinking While Online

Drinking or taking drugs while driving for DoorDash will interfere with your on-the-job performance. These are actions leading to deactivation, most of the time irreversible. Though drinking on the job hardly qualifies as having bad manners, the effects of drinking can cause someone to misbehave. This is one of the top reasons Doordash can deactivate a Dasher for bad manners.

6. Low Rating

Doordash deactivation rating deserves more attention. If you are new to the platform, we suggest you take a look at our complete guide to DoorDash rating .

Basically, while online, DoorDash will notify you of the opportunity to complete a delivery from a restaurant to a Customer. For each delivery you have the option to accept or decline it.

One of the most important aspects of the rating is the Completion Rate.

Doordash treats cancellation rates very differently than acceptance rates. They can and will deactivate you if your cancellation rate drops under 70%.

However, the deactivation policy in place which details disciplinary action which may be taken prior being deactivated provides they will send you at least one warning.

Keep in mind that a delivery counts as cancelled if you cancel it at any time after you've accepted it.

You should never accept a delivery request and never complete it!

7. Doordash User Complaints

doordash account deactivated

You can check the Doordash Help support on twitter and read some of the most common customers complaints that include:

  • I got the wrong order
  • My Doordash order was not delivered
  • My order was missing items
  • My driver never showed up

An unhappy customer can always spread their negative experience or do a bad review and share their feedback with DoorDash directly through the DoorDash app. Customer ratings are extremely important for Doordash.

The food delivery app could respond to a complaint that they have received deactivating your driver account.

8. Stealing Customer Food

What world would it be without apps? A million apps are present in the Android and Apple stores. Food delivery apps allow customers to order their dinner or lunch with a few taps in the smartphone.

In the same way, the gig economy is growing fast and provides flexible delivery jobs opportunities for gig workers and makes the life of customers easier.

The food order smells good in your car and you can be tempted to take a bite. However, you should never open food containers or tamper with the customer’s order.

The DoorDash deactivation policy that you signed up gives as example of deactivation:
Tampering with deliveries or failing to maintain standards of food safety - Opening, using, consuming, or tampering with a delivery or customer order; failing to use an insulated hot bag to safely transport deliveries.

9. Do Not Respect DoorDash Referral Terms

Doordash has restrictions on their driver referral program and customer referral program. Violating the referral terms can and often does lead to people being deactivated.

A common question is will DoorDash deactivate me if I post my referral phone number on jobs boards, blogs, websites, search engines, or other platforms accessible to the general public? The answer is yes.

You can only post and share an affiliate link.

How to Get Your DoorDash Driver Account Reactivated

Dealing with being fired from Doordash is very uncomfortable. Despite these warnings, people continue to make bad decisions on the platform that cost them their delivery job.

So, if your Dasher account was deactivated and you think that it was a mistake, to reactivate it you can always try to contact the driver support.

In some situations, they can reactivate your driver account. DoorDash needs to be assured that whatever offense you were deactivated for doesn't repeat itself or become another new problem in the platform.

However, remember that the last decision is in the hands of DoorDash.

Doordash Deactivation: 8 Reasons Drivers Get Deactivated ( How to Avoid Them)

Getting deactivated as a Doordash driver is not fun. It usually happens without warning, and many times you have no idea why it happened. Doordash rarely gives you an explanation of why you were deactivated

DoorDash Deactivation FAQ

Doordash customer account deactivated

If your Doordash customer account is disabled, you'll be automatically logged out of the app. When you log in and try to pass a food order, you'll see an error message. If your account has been deactivated the best thing to do is to contact the DoorDash customer support.

How To Delete a DoorDash Driver Account

In the Doordash reddit we found complaints made from some angry and unhappy Dashers who said that Doordash sucks. If one day you realize that this is not the side hustle for you, you will be interested in knowing how to quit Doordash. Deleting your Dasher driver account is easy.

Follow our step by step guide to delete Doordash account:

  1. Contact the DoorDash driver support
  2. Fill out the form with all your information
  3. In the description box ask them to process your account deactivation. Be sure to include the email address or phone number associated with your Dasher account. Door Dash will process your request to delete your Driver account. The deactivation process lasts between 3 and 14 days.

How to Cancel a Doordash Pass?

A Dashpass is a monthly subscription that provides price protection on all eligible restaurants for an upfront price. A DashPass purchase provides peace of mind keeping fees consistently lower across the on demand platform and special promotions. The subscription service offers unlimited deliveries from thousands of eligible restaurants with no delivery fee on orders over $12.

To cancel the dashpass subscription:

  • Log into your account
  • Navigate to the account tab
  • Select Manage DashPass
  • Tap on End Subscription

If you cancel your pass subscription, you will still have access to the pass benefits until the end of the current billing period.

Conclusion

A driver who breaks the DoorDash code of conduct may be barred from using DoorDash on a temporary or permanent basis. This decision is based in part on the severity of the breach. The best tip I can give you is to avoid your Dasher account being suspended. Your job—aside from doing your job!—is to refuse to give them a reason to show you the door. Policies and rules are in place for a reason, so do the right thing.

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