9 DoorDash Scams & Frauds and How Do I Avoid Them

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Doordash has a reputation for safety and security, which makes them the first choice for many customers who are looking for a pickup and food delivery service and alcohol delivery app with many different restaurants.

Unfortunately, fraud and criminal activities are common in this online worldn with the expansion of technology. Any customer, or gig worker who regularly delivers food with the DoorDash platform should be aware of these common scams and frauds.

Is Doordash Safe And Reliable? ?

Doordash is a safe, trustworthy, and reliable 24 7 delivery platform for users, drivers and vendors.

If you use the online platform to order food from your favorite restaurant, you must know that all the Dashers are screened through background checks. Before anyone can drive with Doordash, they must undergo a multi-step safety screen. Screenings check for issues including, but not limited to, driving violations, felony, DUI, etc.

Doordash gives first priority to safety. During the COVID-19 pandemic, many people prefer to stay home and work from home. The delivery service is committed to the provision of a healthy and safe working environment for all contractors and customers.

People can rely on DoorDash when it comes to safety measures. They have policies and procedures in place to ensure compliance with the CDC.

In fulfilling this commitment, delivery drivers follow the best practices to reduce the spread of the virus including:

  • Using hand sanitizer
  • Wash your hands often and in between each delivery at minimum
  • Clean the insulated bag

In addition with the food delivery app, customers can easily choose for a leave at the door delivery option also called no-contact delivery or contactless delivery. Indeed, to avoid the person-to-person transmission, the food order is left at the customer's doorstep, lobby, or another safe place. With this option you can get your food safely delivered to you without having to worry of coming into contact with the virus.

With Doordash, customers can also choose the curbside pickup option, which many restaurants are offering in addition to or instead of delivery.

Another important feature that makes Doordash a safe platform is the phone anonymization.

You do not have to search on the internet how to make a number private. The apps will make phone numbers private. Through this feature, no identity can be stolen.

So, if you need to contact the dasher, whether you need to have an update of the order status or let them know that you want a special sauce, you can call or text them while maintaining the privacy of your number.

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Is DoorDash Legit?

Doordash is a legitimate U.S. based company with office locations in San Francisco. According to Blomberg, their business address is 901 Market Street 6th Floor, San Francisco, CA 94103 United States.

The app is completely safe, and you won’t have to worry about hidden fees.

Like most apps these days, Doordash is super easy to download and sign up.

Just use the app and start to order your favorite or healthy meal.

Doordash makes money by connecting customers and restaurants, and recently also grocery stores who get more business. So you can now order prepared meals, but also your groceries and food not cooked.

They’re transparent about their business practices and they communicate the story of their business and why they started it on the about pageof their website.

Now you know that Doorsh is a safe and legit company. However, DoorDash scams still exist despite it being a secure space, but there are several that you’re more likely to run into than others. You do not need a scam detector. Here are six common scams that we’ve located, as well as how to avoid becoming a victim of them.

A Brief Overview of DoorDash Scams

Below we will explore the most common DoorDash scams including:

  • Data Breach
  • Phishing websites
  • Fake customers complaints
  • Direct Deposit issues
  • Fake restaurants
  • Insurance scams
  • Survey scam
  • Other scams
doordash data breach

1. DoorDash Data Breach

Doordash is a cashless app. It ensures the online store is secure for payment processing. A credit card is better than greenbacks and they know it.

Data breach is one of the most common frauds. The last Doordash data breach happened in 2019.

The on-demand delivery service said on the company’s blog that the information from 4.9 million customers, delivery workers and merchants were stolen by hackers.

The breach happened on May 4 and the San Francisco headquartered company, who blamed an unauthorized third party, says it “took immediate steps to block further access,” but added that users who joined after April 5, 2018 are not affected by the breach.

During this attack personal information were stolen including:

  • The last four digits of their payment cards
  • Customer Passwords
  • Names and addresses
  • Delivery address and order history
  • Both, Dashers and merchants, had the last four digits of their bank account numbers stolen
  • Dashers had their driver’s license information stolen

To avoid Doordash fraud you should always:

  • Change your password at least once every 60-90 days. If you are worried to forget it use a password manager
  • Use a password unique to DoorDash only
  • Remove your card from DoorDash
  • Contact the ITRC. The ITRC is a non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cyber security, scams/fraud and privacy issues.

Finally, stay alert, DoorDash will never contact you by phone. If you notice an unusual problem with your account or information, check the news or check Doordash’s social media and website.

Related Article: Paypal Food Delivery

2. Phishing Websites & DoorDash Hack

As the Internet continues to expand into every aspect of society, online scams are also becoming more sophisticated.

From phishing scams to scams likely, online scams cling to different feelings that drive us, such as sympathy, fear and greed.

What online scams have in common is that they take advantage of their audience's naivety.

The on-demand delivery service uses a system of upfront prices, so you do not have to worry about unauthorized charges.

However, each time you make an online payment, there is a small element of risk that hackers or thieves might secretly steal your bank or payment information to make fraudulent payments and purchase items. Unauthorized payments can be achieved by using the most secure modes of online payments.

What to Do If You Find Unauthorized Charges?

First of all, you should try to determine if they are fraudulent charges or not. Check with your family members if it is not them who used your account.

If you have a 9.99 charge, this is the charge of the Dashpass, the membership subscription that gives you $0 delivery fees on all your orders including the Caviar app .

Keep in mind that if you signed up for a free trial, you have to cancel the Pass subscription if you wish to unsubscribe or are not satisfied with the membership.

If someone has made unauthorized charges with your credit card or if you believe you are a victim of identity theft, there are important steps you can take. One of them is removing the credit card from Doordash.

Finally, if you suspect that someone else used your DoorDash account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:

  • Phone calls or text messages from drivers about food pickup when you did not pass an order
  • Account changes that you didn't make
  • Changes to your payment profile that you didn't make
  • Password or email attached to your account updated without your knowledge

If you are able to sign in to your account, you should reset your password and immediately contact the Doordash customer service.

Related Article: Uber Code Text Scam

3. DoorDash Complaints

In this case, we are not talking about common customer complaints including:

  • My Doordash order was never picked up
  • Doordash driver took my food
  • I had a late delivery

For these delivery issues, you must know how to complain to Doordash.

But what about false customer complaints?

Let’s say it, some people are scammers, have a history of cheating and always look for the best ways on how to scam Doordash.

It is important to know how to identify a real complaint and a scam. Fake complaints for free stuff are really common. Most people want to know DoorDash refund hacks to claim refunds and make profit.

If you do not want to have a bad experience with people scamming restaurants for free food, we suggest you keep a picture of every delivery order, especially when you leave it at the customer’s door.

4. DoorDash Error

Whether you work part time or full time as a Doordash driver ,you must respect the food delivery driver agreement.

If you messed up an order, you should contact the Dasher support and explain what happened in order to avoid bigger problems and confusion. .

5. DoorDash Direct Deposit Issues

With Doordash, you can instantly cash out your earnings or wait for the weekly payments.

Scammers are hacking some gig workers’ accounts to cash out their earnings. In some cases, the scammers are spoofing Doordash’s phone number and pretending to be corporate employees.

So, does DoorDash call you? NO. Doordash has safe measures to protect your earnings. However, you should never share your login and passwords to anyone despite who they claim to be.

An easy solution to this issue would be to apply for the DasherDirect card .

Finally, if you didn't receive your weekly payment in your bank account, it doesn’t always mean that your account was hacked.

It rarely happened that Dordash had problems with their third-party processor that handles the direct deposits, so payments were late.

Even in this case, the best solution is to check with Downdetector if there are app issues and contact the DoorDash support.

6. Fake Restaurants On DoorDash

Ghost kitchens are rapidly spreading across the country and with them also food imposters using fake restaurant names. In April 2021, the San Francisco Chronicle reported the case of a Japanese restaurant, with its own name, claiming it operates with the restaurant Blowfish Sushi.

DoorDash is safe to use and takes this kind of matters seriously. The fake restaurant was immediately removed from the list of Doordash restaurants.

7. Insurance Scams

Some people talk about insurance scams. If you are not informed, this doesn’t mean that it is a fraud. A lot of people choose delivery jobs to make extra money and they do not know that they are not covered in case of an accident. We suggest you take a look at our complete guide to insurance for delivery drivers.

8. DoorDash Survey

Who doesn’t like the idea to earn discounts with surveys? Survey scams are increasing, often offering you money in the exchange of information. Fraudsters seek to gather the personal information of potential victims. Before starting any survey, always make sure who the author is, where your information is going and what it is being used for.

9. Other DoorDash Scams

We found fraudulent activity on Instagram and on other social media like Youtube. Some people suggest to help you reactivate your account if you have been deactivated. You should never believe it! This is a true scam.

Be Alert – Scams and Fraud

Many scams and frauds happen because you don’t know the warning signs to watch out for. If you know what to look for, you can exercise caution and protect yourself from scammers, thieves, and hackers.

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