4 Easy Ways to Contact Postmates Driver & Customer Support

Best Promo code Postmates

Need Help? Here How to Contact Postmates Customer Service and Support and Get Help Fast

pstmates customer service and support

Postmates is an on demand delivery service operating in the United States. In such a competitive world, support is crucial to Postmates that is focused on fast interactions with clients, drivers and partners.

Postmates Support Team for drivers, customers and merchant partners is available 24/7 to assist with you. Postmates support team works closely with other departments since they are the eyes and ears of the company towards the customer experience. In this article you will learn how to contact Postmates Support and get a fast reply. Whether you are a driver, a potential driver, a customer or a Postmates Partner, here how to contact Postmates Support and Customer service if you need help or you have a question.

Postmates Address

Are you looking for Postmates contact information? According to Bloomberg, the delivery company is headquartered in San Francisco where the company was founded in 2011 and where you can find the corporate office.

The delivery app has an office location in Nashville.

However, if you are looking for a way to file Postmates complaints that a company will pay attention to, the best way is to do it online and not to send a courier to Postmates address, so keep reading.

Postmates Phone Number

If Phone support and the phone interaction have been the backbone of customer support for a long time, it's not like that anymore. Postmates doesn’t have a phone number, so if you are trying to contact Postmates with your phone the answer will be: You cannot call Postmates! In fact, Postmates does not have a call center with customer service agents or a team of people ready to answer calls within seconds.

So how to contact Postmates? Here the best 3 easy ways to contact Postmates and get help fast.

postmates phone number

Postmates Email

Hello support! Are you looking for the way to contact Postmates with an email? Postmates contact email is not accessible directly. However if you are a Postmates driver you can reach Postmates by email at the following address [email protected] if you need more info about your tax return.

#1 Postmates Fleet Support

How can a Postmates delivery driver contact the Postmates Fleet Support?

First of all, if you have an issue with the credit card, take a look at our article to learn how to solve the principal issues with the prepaid card.

Second, if you have a problem with your background check still pending, you have to look for a way to contact Checkr and not Postmates. We suggest you take a look at our complete guide to background check.

Here are the three easiest ways to contact the Postmates driver support, whether you are a Post mate or an applicant driver.

1. Help Forum and FAQ section on Postmates Support Website

If you have a question about Postmates probably on Bestreferraldriver.com you will find an answer. But if after having carefully browsed on our site you still have some questions, the first thing to do is browse topics on Postmates Fleet Help Forum.

Postmates Fleet Forum is the first resource you need to check if you want to find information about Postmates. You can browse anytime this FAQ section in Postmates support website, it offers great resources to learn more about Postmates, to see if there are similar topics, to find answers to some common questions about Postmates driver pay, Postmates sign up bonus amount, technical issues with Postmates App...

Postmates Faq Support

2. Postmates Fleet Email Support

Postmates Fleet support system is an online ticketing system. The big advantage of this ticketing support is that it's organized, efficient. Basically you contact the Fleet Support and you summit a request with an online form. This reply will come back to you as an email.

postmates email

3. Postmates Fleet in App Support

Are you a Courier on active delivery? Do you have an immediate issue with food delivery?

If you need real time assistance while on an active delivery, go to Order Details, tap the Support button, then select the issue you are experiencing. Live Order Support will get back to you with the appropriate next steps via phone or text or the system will automatically decide what needs to be done.

/!\ Remember: this is not an emergency number. If you have an emergency call the 911

Postmates Fleet In Person Support

If you are already a Lyft driver you know that Lyft opened driver-service centers called the Lyft Hubs. Lyft Hub is a point of communication for Lyft drivers everywhere it offers in-person help and support to drivers.

In the same way Uber offers in-person support to its drivers in the Greenlight Hubs. In the Uber Greenlight Hubs drivers can find support with everything from the onboarding process and learning about the App, or taking classes on how to properly install a car seat or improve their ratings. Today Postmates delivery service doesn't offer in-person support to their driver.

#2 Postmates Customer Support

Postmates Customer Help Topics Support

Are you a Customer and do you have a general question about Postmates? Would you like to learn more about Postmates Promotions? Do you have a question other than an existing order or charge? You can browse the answers questions in Postmates Customer Support Website.

Postmates Customer Ticketing Support

If you have a specific question about an existing order, a delivery fee, a service fee or you want to ask for a refund for incorrect or missing food items, Postmates wants to hear your complaints.

For every delivery issues or problem, you have two options:

  1. login to your account in Postmates Website and contact Postmates Support
  2. Postmates Customer in-App support

Postmates Customer in-App Help: How can you get help with Postmates App?

Get help inside the Postmates App is realy easy and you can do it for a order in progress or for a previous order:

  1. Open Postmates App
  2. Touch Support
  3. All your past order will appear and at the bottom of the screen Postmates App gives you the possibility to Contact Postmates Support via Email

Get help inside the Postmates App: Use Order History or Help to contact Postmates Customer Service

The Postmates App offers different ways to contact Postmates customer service. The Customer history section of Postmates App allows you to report an issue or put a comment on your delivery.

postmates customer in app support
postmates customer in app support

Related Article: How to delete Postmates account

#3 Postmates Merchant Support

Are you a Merchant or Partner looking for help?

Check out the Partner Help Center. You will find a helpful FAQ page listing and answering frequently asked questions. At any moment if you still need help you can contact Postmates Partner Support by email or phone with the Support Partner Button at the bottom of the screen of the Postmates merchant app (see our Support Partner screenshot 👇).

postmates merchant support

The Best Ways to get Fast Support from Postmates

Postmates receives countless requests every day from potential drivers, drivers, merchant partners and customers, sometimes it is not easy to get a quick response. Here are some tips on writing your questions when submitting your requests.

Post a substantial question in comprehensible English and be brief, complete and clear. If your English is not perfect, do not worry you can use the Google Translate .

postmates twitter and social media support

#4 Postmates Support via Social Media (Twitter, Facebook)

Have you ever complained to a brand publicly via social media? Sometimes it's a great way to get a response and a resolution to the problem.

If you have a Twitter Account, using Twitter you get complaints resolved fast. Twitter is the best tool in the master complainers toolkit. Twitter authorizes only 280 characters, thanks to that your question will be succinct. You will only say exactly what the problem is and why you’re upset about it and you will get answers.

Here's a complete checklist on how you can find Postmates on the main social media platforms:

Last Words: How to contact Postmates Support

M.H. Alderson said: “If at first you don't succeed, you are running about average.” Sometimes it's hard to get answers fast by Postmates (for us too 😰). If you do not find your answers in Postmates FAQ Support and they do not reply to your ticket, use our last method. In any case, be patient and persevering. We want to let you know that all our Bestreferraldriver.com Team is here and we support our driver community. You can also contact us

We have lots of guides available for you to look at whether you are a Postmates driver, Uber Eats Partner or HopSkipDrive user. We recommend: How to use Postmates Fleet App and How to contact HopSkipDrive.

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