In this online world, ratings are used in an attempt to get indications of consumer opinions.
Customer satisfaction is a priority for all the companies including food delivery apps. Some of them use surveys to determine how users are happy with their products or services.
To increase the customer satisfaction level, apps users can report and review their experience with the service they received, in this case with the delivery. The intent is to help the growth by rewarding good actions and penalizing the not so good ones.
If you are a delivery driver, it is really important to know how your Dasher rating is calculated.
In this guide we will answer a common question: Do Doordash ratings matter? You will learn everything you have to know about the DoorDash rating system and all its components.
Doordash is a 5 star food rating app. This means that users rate their driver and can provide feedback after every delivery.
The San Francisco headquartered company, keep statistics on you and note you with a score from 1-5. An extremely low rating may be an indicator of fraud. This can lead to deactivation.
Basically, Door dash calculates your driver score as the average rating you’ve received for your last 100 rated deliveries. The algorithm of the Doordash app is based on 5 star and it is a combination of the following elements:
Here is a breakdown of all the components of your dasher reviews.
Customer rating on DoorDash is probably one of the most important. Customers are able to leave feedback on their delivery driver and the restaurant order. The Doordash customer rating scale is measured on a five-point score (with 1 being “very dissatisfied” and 5 representing “very satisfied'').
Reviews on Doordash provide valuable information about your delivery driver job.
If your Doordash customer rating is very low, you are probably working unprofessionally and we suggest you read attentively our tips below.
Summirizing: Doordash has the ability to deactivate accounts based on customers rating if it drop off under 4.2.
You are probably used to hearing about the college acceptance rates for college admission. But what does acceptance rate mean on the DoorDash platform?
The acceptance rate for Doordash is a percentage and it is calculated by dividing the number of accepted deliveries by the number of received delivery opportunities.
It is based on your 100 most recent delivery opportunities. The food delivery company uses it to determine driver eligibility for certain features.
So, is a low acceptance rate good? You do not need to have a 100 percent acceptance rate, you only need to know what happens if you have a low acceptance rate.
The good news is that DoorDash cannot deactivate your account for a low acceptance rate. When your acceptance rate goes below 50% you will get an alert message suggesting you to accept more deliveries and improve it.
Legally it doesn’t matter and you can decline as many delivery requests as you want. However, like most apps, the delivery service will closely monitor your driver ratings. Doordash will offer the best gigs to higher rated delivery drivers first.
With an acceptance rate under 70% you are not eligible for the ‘top dasher’ status.
I've been receiving quite a few questions from you all on the worth of the Top Dasher status.
There is no generic answer valid for everyone. Like for every job experience is what matters the most.
Since there is no minimum requirement for acceptance rate, you are not a risk of deactivation.
However, consistently declining delivery opportunities negatively impacts the experience for customers and Doordash doesn't really appreciate it.
If you constantly decline orders, DoorDash will pause your account for 10 minutes to give other Dashers the opportunity to see the orders you are declining first.
Your paused Dasher account will resume automatically after 10 minutes.
The standard set by DoorDash marks any acceptance rate between 25% and 49% a low acceptance rate.
You will get a red warning on the app.
If the previous week you got a low acceptance rate on Doordash, you can try to follow these tips to improve it:
So what does completion rate mean? Once you sign up for Doordash you agree to the terms and conditions outlined by the Dasher agreement. Additional terms may apply but basically you CONTRACTOR agrees to maintain both a customer rating and a completion rate.
A completion rate on Doordash refers to the number of completed deliveries divided by the number of deliveries accepted. The Dasher app gives drivers the option to cancel an accepted order.
This practice is not much appreciated neither by Doordash because it causes poor experience for both customers and the company.
Remember that to avoid a bad experience or a bad rate in the case of Doordash, you have to use this feature only if you absolutely need to. Doordash drivers are contractors very similar to other delivery drivers (Favor, Waitr and GoPuff). You can go offline whenever you want.
Doordash has an 'on time requirements' based on Google Maps' estimate. A lot of drivers stress about this for justified reasons:
Related Article: Waze vs Google Maps
One of the benefits of being a good dasher is the early access to the dash schedule.
DoorDash Driver App allows drivers to sign up for deliveries. So, DoorDash drivers have access to strategic scheduling. Scheduling yourself for a DoorDash shift is a great opportunity to receive more orders and potentially higher earnings. We suggest you take a look at our guide to maximize DoorDash earnings.
Things to know:
|Acceptance Rate||No minimum|
|On-time/Early Rate||If you are often late you may be deactivated|
To check your dasher score, follow our step by step instructions:
Please give me a 5 ⭐️. Driving for Doordash and having doordash customer reviews score below 4.2 or a Completion Rate below 80% is a problem. You’re at serious risk of deactivation. The good news is it’s not hard to improve it if you’re doing everything right.
If you give good service and make a lot of deliveries, you can ignore the occasional bad feedback in 1-2 weeks because it will cycle out.
Doordash drivers: do not stress, do your best, safety comes first! If you want to find out how to improve your DoorDash rating, follow our tips.
First of all, providing excellent customer service is really important also because happy customers can leave tips at the end of the delivery. Tips are always on top of your base pay. Take a look at our guide to DoorDash tipping.
Here are some tips and tricks that can earn you a 4.5 doordash rating and some cash tips:
In order to be a successful Doordash driver, your goal should be to create a memorable and very positive experience for the customer. Keep in mind that Doordash has an in-app tipping system, the customer can give you tips at the end of the delivery. Additionally customers and merchant partners can report bad behaviors.
To give customers the best experience we recommend that you:
You won't be able to see how individual customers or Doordash merchants have rated you. Only Doordash can see that feedback.
Any feedback and comment you leave for your Dasher is always anonymous.
On the Doordash platform, ratings are confidential. Doordash will not share any information and the rating given for a specific delivery driver. So you can feel confident providing honest feedback.
However, if you leave a review for a restaurant, your first name and the first letter of your last name will appear in the review. Your review will appear publicly on the Doordash app.
You will be prompted directly from the app at the end of every delivery. If you didn't do it immediately, follow our step by step tutorial:
It’s easy to know if a service is good or bad, but how exactly do you determine if it’s 2 star, 3 star, or 4 star-worthy?
When Postmates was not one of the Uber subsidiaries , the app was the only delivery app that officially ditched the 5-star rating for the two vote option (thumbs up/thumbs down).
If you are a Doordash customer, you should know that drivers are independent contractors, the success of their job depends on a good rating. If their dash score falls below a certain number they get kicked out.
If you are a Lyft driver or an Uber driver, you already know that at the end of each ride driver and passenger are prompted to rate each other. Dashers cannot rate the customers. However, if you have a problem during a delivery and you're worried about it affecting your rating, you can also contact the Dasher support proactively.
If your score dropped drastically, it can be explained by different factors:
Now you know everything about the Doordash rating system and what really matters or not. Be on time, provide excellent service and inform your customer about lateness. As for the acceptance rate, choose wisely what order you want to accept or decline and you will be fine.