Grocery delivery services like Instacart and Shipt are making our life easier. Today you can do your grocery shopping from Cotsco, Safeway and other local stores… just with a few taps on your smartphone and get your order delivered to you the same day.
Instacart is growing fast and it is one of several delivery companies now expanding rapidly in the United States due to demand spurred by the pandemic. In the first half of March. Instacart saw downloads of its app grow by 218 percent from February to mid-March based on consumers' apprehensions about visiting grocery stores during the coronavirus outbreak.
Whether you are a new Instacart user or not, reading this guide you will learn everything you need to know about how tips work in the grocery delivery platform.
You probably heard about the controversial tipping scandal , which showed that Instracart and other food delivery apps were using customer gratuities to cover delivery workers' pay,
With the new pay structure Instacart shoppers’ tips are separated from the company's pay and all orders will have a higher minimum wage of between $7 to $10 for full-service orders.
Tipping is always an option and not an obligation. It is a voluntary gesture of gratitude, a reward for good service.
However the delivery guy will provide a personal service, buying and delivering groceries. In the United States and in Canada the cultural norm is to tip those who provide this kind of service.
In the last few years the Gig Economy’s platforms including ride sharing companies and online food delivery apps empowered the workers with extreme flexibility. Despite the risks especially during the pandemic, many workers continue to choose independent contractor positions from companies like Postmates, DoorDash, Grubhub and Uber Eats.
Gig workers can choose when and how many hours to work. So, does Instacart pay well? Instacart shoppers unlike in-store shoppers are not Instacart employees but independent contractors. Here are some important things you should know:
What's a good tip? The Emily Post Institute in their general tipping guide says that a tip 20% of your order is a good tip. Practically, any tip is incredibly appreciated. Even just a dollar.
There are 3 ways to add a tip for your delivery person:
Once your order is delivered, you're automatically given the option to rate your experience and add a tip.
NOTE: If you add or edit a tip after delivery, you'll be emailed an updated receipt that includes the new tip amount.
You can add or modify a tip to a completed order for up to 3 days after delivery:
No matter what options you will use, tips added in the app are charged to the card on file.
No, the money for the delivery fee does not go to the driver.
Personal Shoppers can see the total sum of their tips that are added in their weekly earnings in the Shopper app. However, If you tip using the app, they won’t know that they have received any additional money from you specifically.
If you order groceries through the Instacart app, you already know that it is a cashless app. This means that you will not need cash to pay your order. Once you create your Instacart account you have to add a payment method. Currently Instacart accepts all major US credit and debit cards, Google Pay and Apple Pay only.
Once you place an order you will be able to use the in-app system. Many drivers do not have a preference for cash or tipping directly in the app. Even though it can be a better idea to tip Instacart drivers afterward using cash for the following reasons:
Whether it is cash or in app, by tipping your grocery delivery driver you will support the gig workers and provide them the way to earn extra cash. Drivers deserve tips, especially if you have an Instacart subscription or if you are using a promo code, a referral code or other discounts that are sometimes available on our website.
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