3 Easy Ways to Delete Instacart Account [Customers and Shoppers]

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How to Delete Your Instacart Account as of 2022

delete instacart account

Instacart is a free app that allows you to order groceries online and get 24/7 Instant grocery delivery from major retailers including but not only Publix and Kroger. Using Instacart is safe and secure. You can use different payment methods including Paypal.

While it is beneficial to have an Instacart account, you may still want to delete it for several reasons.

Maybe your account has been hacked, or you want to switch to some other groceries delivery platform like Amazon Fresh or Whole Foods or even if you're simply planning to open a new account under a different email address.

Deleting your Instacart account is the only way to completely erase your purchase history and data information on Instacart. Whether you are an Instacart Shopper or customer, if you want to delete your account for good, here’s a step by step tutorial that will show you how to do it.

How to Delete Instacart Account

You can access your account by using the mobile app or website. The Instacart app is available for both iOS and Android devices. So, if you delete it, you won’t be able to sign into your Instacart account.

You’ll lose access to basically everything including any Instacart gift card balance or unused credits and promotions in your account. If you have an Instacart Express Membership subscription, we suggest you cancel your instacart express membership first, you will be able to enjoy the subscription services and free deliveries through the end of your billing period.

Take a look at our complete guide to Instacart Plus to learn more about:

  • Membership fee
  • Free trials
  • Membership renewal

Once you delete your account, it will be immediately deactivated. Instacart will also delete your account’s purchase history and some customer data will also be erased.

While using the Instacart grocery delivery services, they collect certain information about you and share this information with third-party companies to improve the platform. We suggest you take a look at the Instacart Privacy.

When you use the Services, Instacart may collect precise location data.

Keep in mind that if you are tired of receiving notification, you can opt-out of receiving promotional communications from Instacart by using the settings on the Account Info page or by using the unsubscribe mechanism included in the message.

Instacart is a cashless app. However you can change your payment method and add or remove a credit card any time via the account settings menu in your app.

Whether your reasons are, if you do not want to use the on demand delivery app, there is not a button in the app to delete it. However, you can deactivate your Instacart account anytime by submitting an account deactivation request.

Instacart has offices in San Francisco, United States. However, you cannot send a letter or an email to the delivery app. To delete your account completely you have to contact the Instacart Help support team. Follow these easy steps below:

delete instacart account by phone

1. Delete Your Account by Phone: Call Instacart

The ability to directly call Instacart for assistance is a highly requested feature.

Instacart is committed to providing excellent customer support.

As customer demand has increased with the Covid pandemic, the grocery delivery app also worked quickly to better support their teams, increasing, hiring and training more Instacart Care representatives.

You can easily speak to trained agents straight through your Instacart app or calling the Instacart Phone number: 1.844.981.3433

The Instacart customer support number is available 24/7 from 8am to 11pm ET.

Provide the phone number or email associated with your account

At this point you must provide your email or phone number email address attached to your account. This is only a verification step.

Get the confirmation

A member of the Instacart care support staff will confirm you usually rather quickly. They’ll also try to figure out what problem you’re having and offer other possible solutions. But, if you’re sure you do want to close your account, they’ll help you do so.

delete instacart account by chat

2. Delete Your Instacart Account By Chat with the Customer Care Support

If you are like me, you prefer writing over speaking. I am far more comfortable writing than I am speaking. Fortunately with the live chat Instacart gives you the opportunity to talk with a support agent chat member.

Support agents at Instacart are helpful, polite and respectful. To contact them, follow these easy steps:

  • Open the Instacart app
  • Open the menu
  • Tap on “Help”
  • Tap on the “Get Help”
  • Tap on My Account
  • Tap on I still need help to start a new Chat with a Care agent

3. Ask Nicely To Have Your Account Deleted by Email

Since the San Francisco headquartered company does not provide an automated way to delete your Instacart account you’ll have to contact customer support by using one of the methods above or by email.

You can email Instacart Customer Service on their website or directly from your inbox by sending an email to [email protected].

If you choose the email, write a polite message, such as “Please delete my account completely”.

Typically an Instacart customer service representative will respond to your email request within 24 hours.

👀 Related Article: How to Cancel Instacart Plus

Instacart Issues

For common issues and problems including:

  • Missing items
  • Incorrect order

We suggest you contact the customer service. Practicing excellent customer service is a priority for the grocery delivery app. When consumers encounter a problem with Instacart services or have a question about an order, they always get a quick help and decent response.

If the Instacart app is not working we suggest you consult our guide to Downdetector.

A Step-by-Step guide to Delete Instacart Account [Users/Shoppers]

How to permanently delete your Instacart account? Whether you are an Instacart user or an Instacart Shopper, there are two ways to delete an account. Follow our step by step tutorial

How Do I Delete my Instacart Shopper Account

As a personal Shopper you are an independent contractor. Deleting your account is an irreversible process. If you want to stop shopping, Instacart gives you also the opportunity to switch your account to dormant. This will allow you to come back shopping when you are ready.

However, if you are sure you want to entirely deactivate your account, the process to delete your driver account is very similar and not complicated at all. The only difference is that you have to send your request to the Instacart shopper support.

How to contact Instacart Shopper Support

To contact Instacart Help for drivers, follow our step by step tutorial:
  • Tap on the (?) icon on the top right on your screen of the Shopper app
  • Contact Instacart Care by tapping the person with headset icon in the top right
  • You can select from chat, schedule a call or Call now.

💡 Pro Tips: Starting a conversation from a related screen in the Shopper app will let Instacart know what your question is about.

How Do you Delete the Instacart app?

Now that you have canceled your Instacart account, deleting the app is easy.

  • Touch the Instacart app icon and hold until it begins to jiggle.
  • Tap the Delete icon (looks like an X).
  • Tap Delete to confirm.

Jobs Like Instacart

If you have permanently deactivated your shopper account but are looking for a way to earn extra money you can take a look at other jobs like Instacart.

If you like to deliver groceries, we suggest you consult our guide to Shipt Shopper.

Due to the Covid pandemic, getting paid to deliver food is a good way to earn money working part time, full time with flexible scheduling.

The requirements are not complicated. Basically you need:

  • Be 18 years old or older
  • A valid driver's license
  • Clean Driving record

Frequently Asked Questions

How to Cancel an Instacart Order?

Canceling an order is an easy process that can be done from a web browser or in the app. Follow our step by step tutorial:

  • Select Profile in the upper left-hand corner
  • Choose Your Orders
  • Select the order you’d like to cancel
  • On the Order page, select Cancel order

Keep in mind that the Instacart cancellation policy includes a cancellation fee of up to $15 if you cancel an order during the shopping or delivery processes.

Why was my order canceled?

Orders may be canceled due to:

  • The grocery store is closed
  • There are not enough Shoppers

Instacart tries to avoid this situation where your order is canceled by a party other than you. However if this happens, they will ensure you receive a full credit or refund.

Delete Your Instacart Account Permanently

As you can see, whether you are an Instacart driver or customer, closing down and deleting your Instacart account it’s no immediate but it is an easy process. If you change your mind, you will be able to start using Instacart again, just download the app and create another account.

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