Everything You Need To Know About Uber Health: The 24/7 Non-Emergency Medical Transportation

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uber health

Uber is the world’s biggest transportation company. For over ten years, Uber has set the standards in the field of transportation.

Today users have access to different types of rides with competitive prices especially with pool rides.

In 2018 Uber has decided to offer a new service related to the health sector called UberHealth.

In this guide you will learn everything you need to know about Uber Health, one of the subsidiaires of Uber Technologies inc. Today, healthcare organizations and providers can use Uber for patients and reduce the loss due to no-shows.

1. What is Uber Health?

According to a survey by Kaiser Permanente one of the barriers to healthcare is the access to care transportation.

Some people may not be able to afford services. However in addition to financial barriers, geographical barriers represent a problem for many people especially in rural areas.

In rural areas, residents need to travel long distances to access health care.

With the lack of public transportation, accessing healthcare facilities can be difficult.

Uber offers ride services in more than 250 U.S. cities , that makes the transportation to medical appointments easier even in rural areas.

Uber technologies partners with Cerner to embed its platform into the health IT company's electronic health record (EHR) system.

Basically, Uber Health allows medical establishments in the United States to order a ride for their patients. Whether it is for a medical test or a doctor appointment, Healthcare providers can rely on safe and comfortable rides for their patients.

Today, more than 100 healthcare organizations, including hospitals, clinics and home care centers, use Uber Health as a patient pick up service.

The service is really easy to use. It can be integrated to existing health products using the API or it can be used with the online dashboard.

2. The Advantages of Using Uber Medical Transport

Flexible Planning of the Rides

Rides can be arranged on behalf of patients and medical staff. You can easily book a wheelchair accesible ride. Rides can be scheduled 30 days in advance or within hours. The ease of the dashboard allows healthcare providers to manage and plan different rides at the same time.

Access For Every Patients (No Smartphone or Uber App Required)

Reducing disparities in healthcare is a priority of Uber. Everything happens by message or automated call. The patients receive the trip details including the pickup location by text.

If they have a smartphone, they can see the driver’s real-time location from the text link. For many, the first ride will be handled by Uber Health, which is committed to providing the tools necessary to ensure patients have a comfortable commute.

HIPAA Privacy & Security Rules Compliance

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a Public Law 104-191. This law requires HHS to adopt national standards for electronic health care transactions and code sets, unique health identifiers, and security.

To meet these standards, Uber worked with an outside firm, Clearwater Compliance, to make sure its HIPAA policies meet the standards. The company can thus boast of signing business associate agreements with healthcare companies.

Low Cost

Regarding the business model, the San Francisco headquartered company charges health organizations for the cost effective of individual Uber rides. Chris Weber, in charge of Uber Health said that the service offered is not an alternative to ambulances, but a need that meets the expectations of American patients and establishments.

3. Uber Health Driver Requirements

What is Uber Health and how to provide non-emergency transportation with Uber. Learn more about Uber Health driver requirements. #UberHealth #UberHealthDriverRequirements

If you are an Uber driver reading this article you're probably wondering what are the eligibility criteria to provide Uber Health rides. If you are a healthcare platform, your main goal is to provide safe rides to your patients.

So, who are Uber drivers for medical appointments?

According to the FAQ on the website, Uber Health leverages Uber's existing online network, as well as the independent drivers who use it to locate riders, to arrange rides that move people from point A to point B as quickly as possible.

What does it mean? Medical Uber rides are performed by regular Uber drivers. The minimum requirements for a driver include a valid U.S. driver’s license and an eligible four-door vehicle and pass a background check.

We suggest you consult our complete guides to driver requirements and vehicle requirements.

Related Article: Is it Worth Driving for Uber

4. Uber Health Phone Number

Unfortunately there is no phone number for the health platform.

So, if you are a driver and have a problem with your ride, you can take a look at our guide on how to get in touch with the driver support.

If you are an healthcare provider, you can use the following options to get in touch with UberHealth:

uber vaccines

5. Uber Vaccines

Despite the pandemic Uber is running. In December, Uber announced its commitment of up to 10 million free or discounted rides to help ensure transportation to getting a vaccine.

Furthermore they have partnered with Walgreens and Paypal to help drive equitable access to COVID-19 vaccines among underserved communities.

With one-click users have access directly from the app to pre-schedule rides on Uber when a Walgreens vaccination appointment is made.

Recently, Lyft and Uber partnered with the White House to offer free rides to vaccination sites across the US.

6. How To Implement The Uber Api

Apis are a great way to have access to another server's resources. The ​​Uber RESTful API became public in 2014 and it is today one of the free car booking api.

The Uber developer portal educates developers and successfully exposes their APIs.

Basically, developers can easily implement the following Uber REST API:

  • Riders API: for on-demand rides request
  • Freight API: for logistics services (Uber Freight Guide)
  • Drivers API: for improving driver experience. Take a look at the official documentation
  • Uber API for Business: for automating business processes and in-depth analytics

The implementation of the riders API on the health systems is the right solution to provide medical rides for medical examinations or if a patient needs medical advice.

The Uber Api integration can be easily done by a web developer.

You can find skilled developers on the Upwork platform.

How To Get In Touch With The Uber Tech Support?

Uber does not provide technical support. If you are trying to access Uber's support resources, you may run into some trouble as it is almost impossible to speak directly to a member of the customer support team.

Whether you have a problem or you are just looking for instruction regarding their products, you can find solutions in the community of developers. Follow these helpful tips:

Other Ways To Offer Free Transportation For Medical Appointments

Here are alternatives to Uber Health.

Lyft Health

Lyft Healthcare provides partners' and their patients' and members' different access to healthcare transportation needs.

Main partners already using the services are:

  • Call Access2Care
  • AARP
  • AllScripts

In a recent blog announcement Megan Callahan, VP of Lyft Healthcare introduced the Lyft Pass for Healthcare, she said: "We're proud to add Lyft Pass for Healthcare to our growing set of healthcare products and solutions".

With the Health Passes, Lyft makes it easy for eligible patients, health plan members, and Medicaid and Medicare beneficiaries to request a ride to and from their medical appointment by using the Lyft app.

Frequently Asked Questions

Can Uber Pick Me Up From the Hospital?

If after a surgery you need a ride home from hospital but you do not have relatives, you have three choices:

  1. You can hire someone to pick you up from hospital
  2. You can book a ride with a transportation company like Hopskipdrive or Zum
  3. You can schedule a ride with the Uber app

PRO TIP: If you are new to the ride hailing company , you can get a free ride to the hospital by using our Uber promo code. You can also get free or discounted rides by using the Ibotta app.

Can Uber Pick Up Medicine?

Uber is a legendary brand, during the past year they expanded their businesses. In particular they consolidated the food delivery business with the acquisition of Postmates and introduced new features including a Pickup and Go option to purchase takeout food.

Uber is one of the grocery delivery services, apps, and websites to use to help you get fresh groceries delivered to your doorstep safely.

It is also one of the alcohol delivery apps . So, does uber deliver prescriptions? In August 2020 Uber expanded their services to include prescription delivery in partnership with Script Drop.

Script Drop is a web-based, pharmacy-delivery-specific dispatching application. All the Pharmacies partners can use the prescription delivery app.

The Uber pharmacy delivery service is currently available across 37 states in the US, including the following states:

  • California
  • Florida
  • New York

Choose Uber Health As Medical Transportation Service

The goal of any medical transportation company including Uber that offers bedside-to-bedside transfer is to establish that the patient is comfortable through every step. From a healthcare provider point of view, using Uber for medical appointments is a great and cheap way to reduce daily loss due to no-shows.

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