Uber Eats is a San Francisco-based on-demand food delivery company. Despite the coronavirus pandemic, Uber Eats is working and growing fast, offering hungry customers all over the world; an alternative to indoor dine-in.
The Uber Eats menu includes a large number of items, from Starbucks to Mc Donald's. You can get almost anything delivered. However, things happen. You may have to cancel your Uber Eats order online to update the delivery address or because your Uber Eats is late. Read on to find out how to cancel an Uber Eats order and learn all you need to know about the Uber Eats refund policy and how you can get your money back fast.
Ubereats allows users to easily pass an order from their favorite restaurants with just a few taps in the iPhone or Android app or website.
From Chinese food to Mexican food or a pizza, there is a vast choice of dishes available on the delivery app. With a vast array of choices on the menu listing you can always try something new.
But, what happens if you have changed your mind or forgot something for your order? Various reasons for canceling an online order include:
You have the right to cancel an order.
To cancel Uber Eats orders, you do not need to contact the Uber support.
You can cancel your order any time and Uber makes it easy. When I needed to cancel my order, at any step of my order, I had a clear opportunity to cancel it from my tracking screen just by tapping on “cancel order”.
So, why do you see a charge for a canceled order? An authorization hold is placed on your card when an order is placed on the Uber Eats platform via debit or credit card that triggers what looks like a deduction of the purchase.
The total amount of the refund you get depends on the status of your order. If you cancel your order too late, you risk finding yourself having to pay a very large sum close to the original order total and with nothing to eat.
To get refunded in a flash, you must be careful and reactive. Some Reddit threads state difficulty in getting refunded. It is really important to understand the Uber Eats process flow. Indeed, food is perishable goods, if you want a full refund, you must cancel your order before it goes to "accepted by the restaurant" status, which means the restaurant has accepted your order and will start preparing it soon.
In this case, and only if the deadline is respected, Uber Eats will fully refund your order by the same payment method that you used to pay for your order.
So, here is the quickest process to cancel an Uber Eats order and get refunded the right the way:
If your order was canceled after the restaurant accepted it or your Uber Eats order was canceled after the pickup, you will have to pay for the cost of the meal. However, you will get a reimbursement for the supplementary charges, including:
Related Article: What Does It Mean Uber Eats No Couriers Nearby
If you didn’t receive one or more items from your delivered UberEats order, you are eligible for a refund. You must be reactive because you can ask for a refund only within 48 hours from your order.
Receiving incorrect or damaged orders is frustrating. Uber Eats and merchant partners work hard to ensure every food order is sent correctly. From time to time, the incorrect item may be sent out accidentally.
Depending on what went wrong the restaurant will cover the cost. More specifically, merchant restaurants are responsible if the claim reason is within their control. This typically includes:
Customers can start a claim and report a missing or incorrect order by using the app and do the following:
If you prefer, you can start the process on a web browser and head over to Uber’s “report a problem” page. This works on mobile and desktop.
Once the web page has loaded, you’ll need to log in using your username and password. We remind you that it is really important to change your password frequently in order to keep your account safe and avoid any kinds of scams.
Enter your login credentials and start the demand for a refund. At this point, someone from the customer service will get back to you and offer a partial refund for the missing item.
Keep in mind that it is almost impossible to get a full refund on missing items.
Here is a detailed list of the total refund amount you can get - only Uber discretion. Usually you will get:
💡 Pro Tips: We suggest you take a picture and send to UberEats all the details about your missing or incorrect items.
I’m sure at this point you want to know how refunds on Uber Eats are issued.
You cannot choose your preferred refund method. Basically, you will be refunded to your original payment method.
So, how long does it take for Uber Eats to refund? Once Uber Eats issues your refund, it may take additional time for your funds to be made available in your account by your financial institution.
Timing of the refund really depends on the customer’s payment method.
For example, if you paid via an Uber Eats gift card, the balance is returned the same day often in 5 minutes.
If you used another payment method, the refund may take longer and and can take up to 5 business days depending on your bank.
Take a look at the following table for more details.
|Refund Method||Refund Time (After Refund Is Processed)|
|Credit card||Three to five business days|
|Debit card||Up to 10 business days|
|Gift Card balance||Two to three hours|
|Prepaid credit card||1Up to 30 days|
The Uber Eats refund tricks are illegal ways to make money, for which you are liable for the consequences. This blog is only interested in educating and does not encourage the act.
However, we understand that dealing with Uber Eats is sometimes unpleasant.
You can get help from donotpay.com
It’s worth remembering that even though refunds are possible, if you sign up for a Pass subscription, you get a free trial.
The Uber Pass is a monthly subscription that auto renews itself every month.
You can cancel your Pass subscription at any time. You must cancel at least 2 day before the next scheduled subscription renewal date to avoid being charged for the next subscription period (e.g., if renewal date is November 10, you must cancel by 11:59:59 pm PT on November 8).
Follow the tutorial:
If at first you don't succeed, try and try again. So, you started your claim on the Uber app and you didn’t get the refund yet. I’m sure that now you are wondering how to complain to Uber Eats? To be sure to know all the options, we suggest you consult our complete guide on how to contact Uber Eats.
Summarizing: users have many options to access support when raising their issues. Here are some easy ways to get in touch fast with Uber.
You can contact Uber Eats via email. In this case, you can send your message to the Uber Eats email address: [email protected]. This should be done if your case is not pressing as it may take longer to get a response.
If you want to try to get your money back and prefer to reach real human support, you can dial Uber Eats contact number 800-253-6882.
You can contact their social media support on twitter @UberEats by sending a private message or with a public tweet.
Uber Eats is not the only on-demand food delivery app available. The competition is ruthless. If you are really unhappy with the delivery experience, you can delete your account. Keep in mind that by deleting your Uber Eats account you will also delete all your accounts for other Uber services, including ridesharing.
There is no way you can delete the order history. The only thing you can do is to delete your account and create a new one.
There is no limited number of refunds you can ask. However, there are scam artists and Uber is really attentive to fraudulent behavior and any intention of obtaining an unauthorized benefit, in this case FREE food. Uber has a successful fraud prevention strategy. Here some important points you have to know:
UberEats delivery drivers are independent contractors. The requirements are not so complicated. They can deliver with any kind of vehicle including a bike. Food safety, keeping it fresh, warm (or cold) and delivering the best customer experience are priorities for any delivery app and restaurants.
The insulated bag is a requirement for all the couriers who deliver on the platform.
In addition, every delivery partner is committed to create an excellent delivery experience to make the customer happy and receive tips.
If you received cold food, you can start a claim. However, following our experience, we can tell you that your claim will be 100% unsuccessful and will not result in a refund.
Here something you can do:
Whether you order from Wendy’s, Chipotle or McDonald's, or one of the 600,000 restaurants on the platform, if you miss items or you get the wrong food, you can ask for a refund.
As always, we suggest you to be as accurate as possible and always double-check your order. Uber will take a look at your complaint and verify what went wrong. Unfortunately, on some forum we read about some Uber Eats drivers stealing food.
However, if you are missing stuff, including napkins and sauces, you will not get a refund. We suggest you instead leave feedback on the app.
Getting a refund from Uber can be a frustrating experience. Especially if you canceled your order after the restaurant accepted it. So, if you want to cancel an Uber Eats order, it is better to do it sooner than later by following our step by step tutorial.
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