Uber Eats is a San Francisco-based on-demand food delivery company. Despite the coronavirus pandemic, Uber Eats is working and growing fast offering hungry customers all over the world an alternative to the closed restaurants. It happens that we have to cancel our food order. Read on to learn all you need to know about the Uber Eats refund policy and how you can get your money back fast.
Ubereats allows users to easily pass an order from their favorite restaurants with just a few taps in the iPhone or Android app or website.
From chinese food to mexican food or a pizza, there is a vast choice of dishes with the delivery app. With a vast array of choices on the menu listing you can always try something new.
But what happens if you have changed your mind or forgot something? You have the right to cancel an order.
To cancel Uber Eats orders, you do not need to contact the Uber support.
You can cancel your order any time and Uber makes it easy. At any steps of my order I had a clear opportunity to cancel it from my tracking screen just by tapping on “cancel order”.
So, why do you see a charge for a cancelled order? The total amount of the refund you get depends on the status of your order. If you cancel your order too late, you risk to find yourself with no money and nothing to eat.
To get refunded in a flash you must be careful and reactive. Some Reddit threads state difficulty in getting refunded. Indeed, food is perishable goods, if you want a full refund, you must cancel your order before it goes to "accepted by the restaurant" status, which means the restaurant has accepted your order and will start preparing it soon.
In this case and only if the deadline is respected, Uber Eats will totally refund your order by the same payment method that you used to pay for it.
So, here is the quickest process to cancel an Uber Eats order and get refunded right the way:
If you cancel the order after the restaurant accepts it, you will have to pay for the cost of the meal. However, you will get a reimbursement for the supplementary charges including:
If you didn’t receive one or more items from your delivered UberEats order, you are eligible for a refund. You must be reactive because you can ask for a refund only within 48 hours from your order.
Receiving incorrect or damaged orders is frustrating. Uber Eats and merchants partners work hard to ensure every food order is sent correctly. From time to time, the incorrect item may be sent out accidentally.
Depending on what went wrong the restaurant will cover the cost. More specifically, merchant restaurants are responsible if the claim reason is within their control. This typically includes:
Customers can start a claim and report a missing or incorrect order, by using the app and do the following:
If you prefer, you can start the process, on a web browser and head over to Uber’s “report a problem” page. This works on mobile and desktop.
Once the web page has loaded, you’ll need to log in using your username and password. We remind you that it is really important to change your password frequently to keep your account safe and avoid any kind of scams.
Enter your login credentials and start the demand for the refund. At this point, someone from the customer service will get back to you and offer a partial refund for the missing item.
Keep in mind that it is almost impossible to get a full refund on missing items.
Here is a detailed list of the total amount refund it is at only Uber discretion. Usually you will get:
💡 Pro Tips: We suggest you take a picture and send to UbeEats all the details about your missing or incorrect items.
You will be refunded to your original payment method. Timing of the refund really depends on the customer payment method.
For example, if you paid via an UberEats gift card the balance is returned the same day often in 5 minutes.
If you used another payment method, the refund may take longer and up to 5 business days depending on your bank.
It’s worth remembering that even though refunds are possible, if you sign up for a Pass subscription, you get a free trial.
The Eats Pass offers unlimited free delivery for any order over $12 from eligible restaurants. Once you subscribe the membership, you agree to the Pass terms and conditions.
You can cancel your Pass subscription at any time. You must cancel at least 2 day before the next scheduled subscription renewal date to avoid being charged for the next subscription period (e.g., if renewal date is November 10, you must cancel by 11:59:59 pm PT on November 8).
If at first you don't succeed, try, try again. So, you started your claim on the Uber app and you didn’t get yet the refund. I’m sure that now you are wondering how to complain on Uber eats? To be sure to know all the options, we suggest you consult our complete guide on how to contact Uber Eats.
Summarizing: users have many options to access support when raising their issues. Here are some easy ways to get in touch fast with Uber.
You can contact Uber Eats via email. In this case, you can send your message to the Uber Eats email address: [email protected].
If you want to try to get your money back and prefer to reach real human support, you can dial Uber Eats contact number 800-253-6882.
You can contact their social media support on twitter @UberEats by sending a private message or with a public tweet.
Uber Eats is not the only on-demand food delivery app available. The competition is ruthless. If you are really unhappy with the delivery experience you can delete your account. Keep in mind that deleting your Uber Eats account, you will also delete all the accounts for the other Uber services including the ridesharing.
There is no way you can delete the order history. The only thing you can do is to delete your account and create a new one.
There is no limited number of refunds you can ask. However, there are scam artists and Uber is really attentive to fraudulent behavior and any intention of obtaining an unauthorized benefit, in this case FREE food. Uber has a successful fraud prevention strategy. Here some important points you have to know:
UberEats delivery drivers are independent contractors. The requirements are not so complicated. They can deliver with any kind of vehicle including a bike. Food safety, keeping it fresh, warm (or cold) and delivering the best customer experience are priorities for any delivery app and restaurants.
The insulated bag is a requirement for all the couriers who deliver on the platform.
In addition, every delivery partner is committed to create an excellent delivery experience to make the customer happy and receive tips.
If you received cold food, you can start a claim. However, following our experience, we can tell you that your claim will be 100% unsuccessful.
Here something you can do:
Whether you order from Wendy’s, Chipotle or McDonalds, or one of the 600,000 restaurants on the platform, if you miss items or you get the wrong food, you can ask for a refund.
As always we suggest you to be as accurate as possible. Uber will take a look at your complaint and verify what went wrong. Unfortunately on some forum we read about some Uber Eats drivers stealing food.
However, if you are missing stuff including napkins, sauces, you will not get a refund. We suggest you instead leave feedback on the app.
Getting a refund from Uber can be a frustrating experience. Especially if you cancelled your order after the restaurant accepted it. So, if you want to cancel an Uber Eats order it is better to do it sooner than later by following our step by step tutorial.
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