The Fastest Way To Cancel An Uber Eats Order And Get A Refund

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how to cancel an Uber Eats order and get a refund

Uber Eats is a San Francisco-based on-demand food delivery company. Despite the coronavirus pandemic, Uber Eats is working and growing fast, offering hungry customers all over the world; an alternative to indoor dine-in.

The Uber Eats menu includes a large number of items, from Starbucks to Mc Donald's. You can get almost anything delivered. However, things happen. You may have to cancel your Uber Eats order online to update the delivery address or because your Uber Eats is late. Read on to find out how to cancel an Uber Eats order and learn all you need to know about the Uber Eats refund policy and how you can get your money back fast.

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1. How To Cancel An Uber Eats Order

Ubereats allows users to easily pass an order from their favorite restaurants with just a few taps in the iPhone or Android app or website.

From Chinese food to Mexican food or a pizza, there is a vast choice of dishes available on the delivery app. With a vast array of choices on the menu listing you can always try something new.

But, what happens if you have changed your mind or forgot something for your order? Various reasons for canceling an online order include:

  • Uber Eats order is taking long
  • Uber Eats is stuck on preparing order since more than 30 minutes
  • Uber Eats stuck on confirming order with restaurant
  • You check the status of your Uber Eats order and the estimated arrival keeps changing

You have the right to cancel an order.

To cancel Uber Eats orders, you do not need to contact the Uber support.

You can cancel your order any time and Uber makes it easy. When I needed to cancel my order, at any step of my order, I had a clear opportunity to cancel it from my tracking screen just by tapping on “cancel order”.

So, why do you see a charge for a canceled order? An authorization hold is placed on your card when an order is placed on the Uber Eats platform via debit or credit card that triggers what looks like a deduction of the purchase.

The total amount of the refund you get depends on the status of your order. If you cancel your order too late, you risk finding yourself having to pay a very large sum close to the original order total and with nothing to eat.

To get refunded in a flash, you must be careful and reactive. Some Reddit threads state difficulty in getting refunded. It is really important to understand the Uber Eats process flow. Indeed, food is perishable goods, if you want a full refund, you must cancel your order before it goes to "accepted by the restaurant" status, which means the restaurant has accepted your order and will start preparing it soon.

In this case, and only if the deadline is respected, Uber Eats will fully refund your order by the same payment method that you used to pay for your order.

So, here is the quickest process to cancel an Uber Eats order and get refunded the right the way:

  1. Open the UberEats app
  2. Tap the ‘Orders' icon on the bottom menu of the app
  3. Select your ongoing order
  4. In the order screen, tap "CANCEL ORDER"
  5. Confirm your action, tap "CANCEL ORDER" again
  6. Select a cancellation reason, then tap "DONE"

If your order was canceled after the restaurant accepted it or your Uber Eats order was canceled after the pickup, you will have to pay for the cost of the meal. However, you will get a reimbursement for the supplementary charges, including:

  • Delivery fees
  • Service fees
  • Booking fees
  • Tips

Related Article: What Does It Mean Uber Eats No Couriers Nearby

2. What Is the Uber Eats Refund Policy?

If you didn’t receive one or more items from your delivered UberEats order, you are eligible for a refund. You must be reactive because you can ask for a refund only within 48 hours from your order.

Receiving incorrect or damaged orders is frustrating. Uber Eats and merchant partners work hard to ensure every food order is sent correctly. From time to time, the incorrect item may be sent out accidentally.

Depending on what went wrong the restaurant will cover the cost. More specifically, merchant restaurants are responsible if the claim reason is within their control. This typically includes:

  • Wrong items in an order
  • Missing or unavailable items in an order
  • Incorrect order handed to the rider
  • Food prepared incorrectly or to a poor quality (incl. food safety claims)
  • Dietary requirements not met (incl. allergen issues)
  • Incorrect information provided about menu items on the Uber Eats platform

Customers can start a claim and report a missing or incorrect order by using the app and do the following:

  1. Open the UberEats app
  2. Go to Orders
  3. Select the order in question
  4. Tap Get Help in the bottom of the order page
  5. Under Order Issues, go to Missing Items and select the items that were missing
  6. Include any additional information in the details section
  7. Submit

If you prefer, you can start the process on a web browser and head over to Uber’s “report a problem” page. This works on mobile and desktop.

Once the web page has loaded, you’ll need to log in using your username and password. We remind you that it is really important to change your password frequently in order to keep your account safe and avoid any kinds of scams.

Enter your login credentials and start the demand for a refund. At this point, someone from the customer service will get back to you and offer a partial refund for the missing item.

Keep in mind that it is almost impossible to get a full refund on missing items.

Here is a detailed list of the total refund amount you can get - only Uber discretion. Usually you will get:

  • Missing item(s): Entire item(s) food sales + tax/VAT or partial item(s) food sales + tax/VAT
  • Incorrect item(s): Entire item(s) food sales + tax/VAT or partial item(s) food sales + tax/VAT
  • Incorrect orders: Full order food sales + tax/VAT
  • Undelivered orders: Full order food sales + tax/VAT

💡 Pro Tips: We suggest you take a picture and send to UberEats all the details about your missing or incorrect items.

3. Uber Eats Refund Method & Times

I’m sure at this point you want to know how refunds on Uber Eats are issued.

You cannot choose your preferred refund method. Basically, you will be refunded to your original payment method.

So, how long does it take for Uber Eats to refund? Once Uber Eats issues your refund, it may take additional time for your funds to be made available in your account by your financial institution.

Timing of the refund really depends on the customer’s payment method.

For example, if you paid via an Uber Eats gift card, the balance is returned the same day often in 5 minutes.

If you used another payment method, the refund may take longer and and can take up to 5 business days depending on your bank.

Take a look at the following table for more details.

This table offers a detailed list of Uber Eats refund methods and times
Refund Method Refund Time (After Refund Is Processed)
Credit card Three to five business days
Debit card Up to 10 business days
Gift Card balance Two to three hours
Prepaid credit card 1Up to 30 days

4. Uber Eats Refund Tricks

The Uber Eats refund tricks are illegal ways to make money, for which you are liable for the consequences. This blog is only interested in educating and does not encourage the act.

However, we understand that dealing with Uber Eats is sometimes unpleasant.

You can get help from donotpay.com

5. How Do I Cancel an Uber Eats Pass

It’s worth remembering that even though refunds are possible, if you sign up for a Pass subscription, you get a free trial.

The Eats Pass offers unlimited free delivery for any order over $12 from eligible restaurants. Once you subscribe to the membership, you agree to the Pass terms and conditions.

The Uber Pass is a monthly subscription that auto renews itself every month.

You can cancel your Pass subscription at any time. You must cancel at least 2 day before the next scheduled subscription renewal date to avoid being charged for the next subscription period (e.g., if renewal date is November 10, you must cancel by 11:59:59 pm PT on November 8).

Follow the tutorial:

  1. Open your UberEats app
  2. Tap the account icon at the bottom of the screen
  3. Go to "Eats Pass"
  4. To end the subscription uncheck the "Automatic Renewal" option
  5. Confirm on the next page if you want to turn auto-renew off

6. How Do I Contact Uber For A Refund

If at first you don't succeed, try and try again. So, you started your claim on the Uber app and you didn’t get the refund yet. I’m sure that now you are wondering how to complain to Uber Eats? To be sure to know all the options, we suggest you consult our complete guide on how to contact Uber Eats.

Summarizing: users have many options to access support when raising their issues. Here are some easy ways to get in touch fast with Uber.

Uber Eats Email

You can contact Uber Eats via email. In this case, you can send your message to the Uber Eats email address: [email protected]. This should be done if your case is not pressing as it may take longer to get a response.

Call Uber Eats

If you want to try to get your money back and prefer to reach real human support, you can dial Uber Eats contact number 800-253-6882.

Uber Eats on Twitter

You can contact their social media support on twitter @UberEats by sending a private message or with a public tweet.

7. How To Delete Uber Eats Account

Uber Eats is not the only on-demand food delivery app available. The competition is ruthless. If you are really unhappy with the delivery experience, you can delete your account. Keep in mind that by deleting your Uber Eats account you will also delete all your accounts for other Uber services, including ridesharing.

General FAQ

How to delete Order History in Uber

There is no way you can delete the order history. The only thing you can do is to delete your account and create a new one.

Is There A Refund Limit

There is no limited number of refunds you can ask. However, there are scam artists and Uber is really attentive to fraudulent behavior and any intention of obtaining an unauthorized benefit, in this case FREE food. Uber has a successful fraud prevention strategy. Here some important points you have to know:

  • Uber will not make adjustments on suspicious refunds
  • They keep track of excessive customer refund request rates
  • It they suspect fraudulent behavior, your account may be deactivated

Can I Ask For a Refund for Cold Food?

UberEats delivery drivers are independent contractors. The requirements are not so complicated. They can deliver with any kind of vehicle including a bike. Food safety, keeping it fresh, warm (or cold) and delivering the best customer experience are priorities for any delivery app and restaurants.

The insulated bag is a requirement for all the couriers who deliver on the platform.

In addition, every delivery partner is committed to create an excellent delivery experience to make the customer happy and receive tips.

If you received cold food, you can start a claim. However, following our experience, we can tell you that your claim will be 100% unsuccessful and will not result in a refund.

Here something you can do:

  • Leave a negative review to the restaurant
  • Do not tip the driver. But please, before you do that, be sure that your food arrived cold because the Uber Eats messenger handled it without care and not because of other factors.

Can I Ask For a Refund for Missing Food?

Whether you order from Wendy’s, Chipotle or McDonald's, or one of the 600,000 restaurants on the platform, if you miss items or you get the wrong food, you can ask for a refund.

As always, we suggest you to be as accurate as possible and always double-check your order. Uber will take a look at your complaint and verify what went wrong. Unfortunately, on some forum we read about some Uber Eats drivers stealing food.

However, if you are missing stuff, including napkins and sauces, you will not get a refund. We suggest you instead leave feedback on the app.

Better Sooner Than Later

Getting a refund from Uber can be a frustrating experience. Especially if you canceled your order after the restaurant accepted it. So, if you want to cancel an Uber Eats order, it is better to do it sooner than later by following our step by step tutorial.

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