7 Ways to Contact UberEats and Get Help Quickly (for Customers & Restaurants)

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how to contact uber eats

Uber Eats is one of the three pillars of home meal delivery in the United States.

The on demand delivery service was founded in 2014 while UberEats' parent company Uber was founded in 2009 by Garrett Camp and Travis Kalanick.

The delivery app currently operates in more than 45 countries around the world including France and Italy. Like its competitors it operates through a system of partner restaurants and couriers.

Uber Eats allows its users to have access to a wide selection of restaurants, classified according to the type of meals provided. Users can place an order using the UberEats app or website. Uber Eats has an average delivery time of 30 minutes.

In the rest of this article, we'll walk you through the different ways to contact the brand, as well as support features, for users and restaurants. If you are a courier, please take a look at our detailed guide on how to contact the driver support.

Different reasons can lead to wanting to join the brand, a problem with a delivery, wanting to become a courier, or even sending a suggestion to the brand.

No matter what the reasons are, it is possible to contact UberEats by phone, email, form, mail and online chat.

Jump To

1. Uber Headquarters and Mailing Address

Bestreferraldriver was built to provide the most up-to-date, important contact information about the Uber Eats Corporate Office & Headquarters including: Uber Eats Address, mailing address and more.

Uber Eats Headquarters & Corporate Office is located in the state of United States at the city of San Francisco.

Their HQ is at Uber Technologies, Inc.
1455 Market Street
San Francisco, CA

Keep in mind that the food delivery app is an online business that focuses on contact with representatives via email or live chat (rather than in-person).

This office location is only for Uber employees and isn't open to the general public.

You can try to write a letter directly to the corporate office at Uber. But it is not easy to find out the names of members of senior management who can provide resolution to your issue. Sometimes it is even harder to find someone who could at least provide guidance about where to turn.

In addition to the Uber company address above, the technology company has local offices in the major city of the United States. The HUBs provide support to drivers.

2. How to Call Uber Eats Support

If you wish to call Uber 's customer service by phone you can dial the following free phone number: 800-253-6882 .

Joining the Uber Eats support line by phone can be efficient as well as tedious, UberEats is not positioned among the brands easily reachable via the phone .

As for our experience, the Ubereats customer service number is not the best way to get help when you need it.

💡 Pro Tips: It is not possible to contact Uber Eats by phone to place an order. All the orders are passed and paid through the app.

3. Uber Eats Live Chat

Does UberEats offer live chat support? If you are like me, you prefer chat assistance over emails and phone calls.

A live chat allows you to use instant / live (real-time) messaging to contact the support team via its website or via the app.

One of the greatest advantages is that a live chat offers faster response times.

Generally with a live chat you can get assistance much faster than emails. Unfortunately, you cannot arrange a chat with an Uber Eats expert who specializes in your exact question.

4. Contact Uber Eats Using The "Help" Section In Your Account

Mistakes happen. Common Uber Eats issues are:

  • An order delivered, but had a missing or incorrect item
  • Poor quality food
  • Payment issues: In case of Uber Eats payment issue, we suggest you to check your payment method in the "Payment" section of the uber eats dashboard

Since Uber does not provide chat support, the upcoming favorite alternative for customers searching for assistance is through the Ubereats help menu.

The following is the quickest way to get help by reporting the issue directly in your UberEats account through the mobile app or on desktop:

  1. Tap "Help" section on the app
  2. Depending on the scenario, choose the topic related to your issue. For instance, if you are having problems with your order, tap “Help with an order”. Or if you are having a problem with your payment, tap “Account and Payment Options”.
  3. Now you will be asked a more specific issue that you are having. If your issue is not listed there, you can select the “the topic is not listed” option.
  4. Check out if any of their FAQs answer your question or solve the issue.
  5. You can also send feedback to Uber (a suggestion). Although they may not answer, Uber reads every feedback received.

I resolved most of my problems via the Uber Eats Help option. However, if you are unable to resolve your issues, there are always other options.

💡 Pro Tips: Sometimes Uber Eats is not working. In case of app troubleshooting, we suggest you consult our guide to Downdetector.

5. Contact Form On Uber Eats Website

To get help from the Uber support specialists, you can use the contact form available on the website.

The form will allow you to share a summary of your issue and provide additional details.

Unfortunately, the Uber customer service is notoriously weak and all “front line” support agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction.

5. Contact Uber Eats by Email

If you wish to reach the brand by email, to ask a question about an order in progress or placed, or to make a complaint, here is the address: eats@uber.com.

In case you are a journalist or work for a news organization, a media email address is also available. For a press inquiry it is possible to contact the Uber marketing and press office here: press@uber.com.

6. Uber Eats Help Line On Social Media

According to statistics, the number of people using social media in 2020 was over 3.96 billion worldwide, with the average user having 8.6 accounts on different networking sites.

Social media is one of the ways to make a living and also a key channel for consumer complaints, with 47% of people admitting to using social media to complain about a business.

With social media being a must these days, it's no wonder you find UberEats on it.

Whether it is to have a complaint processed quickly, to ask for a refund or to make a suggestion or any other request, it is possible to to contact the UberEats helpline.

A member of the UberEats help team will be happy to answer your questions.

Uber Eats has public accounts on Facebook, Twitter and Instagram. You can submit your requests by instant messaging on each of these media or send a tweet to the brand.

You will find the links of the different networks of the brand below:

How To Complain to Uber Eats?

Everything you need to know to file a complaint with Uber Eats customer service. Contact the support by phone, email, help line. You can also write a review in a customer complaint website. #howToComp...

Sometimes customers really do not want to complain other times people do not know where to complain about a business.

However, If you really want to have your voice heard and you want people to take your feedback into consideration there are lots of ways to do so. Our suggestion is to share your reviews always and not only when companies treat you absolutely horribly.

Here are the best consumer complaint sites and the easiest way to file a complaint about any company:

Write a Review on Trustpilot

Trustpilot.com is a Danish consumer review website founded in Denmark in 2007 which hosts reviews of businesses worldwide.

Post on Pissed Consumer

Pissed Consumer is one of the most trustworthy and independent websites where you can post a complaint.

The website works like a forum where:

  • You can find complaints about businesses
  • You can give the review a "thumbs-up" or "thumbs-down"
  • Leave some comments on a review
  • Make a business reviews and complaints

Pissed Consumers does not remove reviews for money, whether positive or negative to keep the integrity of their website.

Hissing Kitty

If you are trying to warn people about a rip-off you may want to post your experience on multiple sites. Veri similar to Pissed Consumer, Hissing Kitty allows you to file a consumer complaint online.

Consumer Affairs

Sometimes the Uber Eats complaint email is not enough. If you're a pissed off consumer, you can write a review on this website.

8. Other Effective Ways To Complain

In addition to contacting the Uber Eats customer service and to writing a review on a complaint website, the following are easy and effective ways to leave your honest feedback on the app.

Rate The Restaurant And The Delivery Person

First of all, the app gives you the opportunity to leave detailed feedback in your customer journey and evaluate your experience ordering food with Uber. Indeed, at the end of every delivery, you will be prompted to rate the restaurant and the courier.

The restaurant rating system is an innovative feature of apps like UberEats. All the restaurants on the platform have a five-star rating system, being 0 a catastrophically bad restaurant and 5 an excellent restaurant.

Keep in mind that restaurants need to meet certain standards around quality. Not complying with food regulations and other elements laid out in Uber’s community guidelines.

While other customers cannot read your review, your feedback will be very helpful to other UberEats app users.

As for the delivery drivers, inappropriate behaviors can lead to a deactivation of their account.

For really bad customer service, you can also choose to not tip your courier. If you’re ever in doubt on whether or not you should or shouldn’t tip, please remember that delivery partners are independent contractors. There is no minimum wage for delivery drivers that pay for their own car insurance , gas expenses...

Rate The App On The App Store Or The Google Play Store

Reviews are an important component of the App Store and Google Play Store. When you review an app it helps others learn about the app before they download and start to use it.

Good developers keep the reviews in consideration so they can improve the app.

One of the commun questions of customers is: how to recognize fake reviews? While you can probably find fake reviews on Yelp, it is really difficult to find an untrusted review on the apps stores.

Indeed, when you review an app on the Apple Store or Google Play, the review is linked to your Google Account or Apple ID and is public.

How To Contact The Uber Eats Restaurant Support?

If you are a merchant restaurant, here are some quick ways to contact Uber Eats:

By Phone

The best toll-free phone number for calling the Uber Eats restaurant support 1-833-275-3287.

Keep in mind that with this number, the average wait time is between 12 and 20 minutes.

Visit the Help Center in the Website

Restaurants don't have to go through the trouble of contacting a customer support team to get answers to simple questions. Our suggestion is to consult the Restaurants and Merchants FAQ page on the Uber website.

Contact UberEats Customer Service and Get Help Quickly

Customer service is critical to a company's success, but tragically is usually the first to suffer. Right now you know all the options to contact Uber or make an effective Uber Eats complaint by sharing your feedback with others.

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