How To File Grubhub Complaints by Email, Phone, Help Chat, Headquarters

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how to file grubhub complaints

If you have a Grubhub complaint or a major issue and you do not know how to solve it, you are at the right place.

We’re here to help you find ways to take action on your Grubnub complaint. Below, we’ll look at major Grubhub issues and give you a step-by-step guide for making a complaint.

Is Grubhub Safe?

If you've considered using Grubhub, the first step is to know more about their safety features.

Founded in 2004 by Matt Maloney and Mike Evans, Grubhub is one of the online food ordering & delivery platforms today.

The app lets users order food from their favorite local restaurant partners without paying fees if they subscribe to the Grubhub+ membership.

The free online ordering is just amazing. With a few taps on your smartphone, you can browse the menu items and add them to your virtual cart. Delivery partners pick up your order and bring it to you.

So, is Grubhub safe? Truthfully, Grubhub and other food delivery apps are safe. With Grubhub, each delivery driver is regularly screened with background checks.

However, even if the app allows cash payments, the safest way to pay on Grubhub is to use a credit card whether through PayPal.

The app earned both popularity and controversy.

Let’s take a look at the common problem and find out how to resolve them.

Grubhub Issues

Grubhub problems are commun. The issues with the delivery app often leave users frustrated. On Trustipilot.com, Grubhub has just 2 out of 5 stars for its satisfaction rating, based on reviews from nearly 11,625 consumers.

That’s a lot of people who feel let down by such a big food delivery company.

We’ve rounded up the most common issues currently causing problems for Grubhub users and provided detailed instructions on how to solve them within minutes.

Wrong Order

When you are hungry, nothing is more frustrating than having delivered a wrong order. Grubhub messed up orders are not really commun. Restaurants are surprisingly organized considering the amount of people and delivery drivers that go there. However during an extremely busy weekend, you may receive a Grubhub wrong order.

What are you supposed to do if your Grubhub order was wrong?

First of all, if your delivery guy is still there, you can ask him to go to the restaurant and pick up the right order.

If your driver is already far away, calling the Grubhub support will be the easiest way to get help quickly.

Missing Food

Grubhub is a on-demand delivery service that partners with more than 300,000 restaurant partners and serves over 4,000 U.S. cities.

Grubhub partners include:

  • Chipotle
  • Olive Garden
  • Popeyes
  • KFC

Even though restaurant partners try to deliver your order accurately and in good condition at all times, sometimes items are missing from our bags.

If after a first check your order is not complete, you should contact Grubhub by using one of the methods below.

Order Never Came

Grubhub is afflicted by all the same issues that its competitors face. One of them is that occasionally orders are not getting delivered.

Tracking your Grubhub order is easy. You can track your order in your account with the app or the Grubhub website.

The Grubhub track order will keep you always informed and updated of the order status. Sometimes the track status says delivered but you never got the order.

Have you ever ordered food with the GrubHub app, received the confirmation email and as the delivery approaches you find yourself constantly checking the front door, impatiently awaiting your food?

Unfortunately you never got your Grubhub order.

If you ordered your dinner but it never arrived here is something you can do:

  • Check the delivery address was correct on your order
  • Contact the Grubhub customer care

If your Grubhub order never came, they will probably refund you.

Unfortunately this is also one of the Grubhub scams. People are taking advantage of the no contact delivery claiming that their delivery order never arrived to get free meals.

Late Delivery

Grubhub promises on-time delivery but this is not really guaranteed. What to do if the Grubhub order is late?

If you received a late delivery you may qualify for some perks redeemable on your next order.

However, to qualify for these perks there are some conditions:

  • You can complain only for orders placed within the last 7 days Orders that were placed for pick up are excluded from the on-time guarantee Group orders are excluded from this promotion

According to the Grubhub terms of use when you place an order and pay for it, the payments are final and non-refundable, unless otherwise determined by Grubhub.

Grubhub, in its sole discretion, may offer credits or refunds on a case-by-case basis.

Grubhub Is Not Working

The food ordering doesn’t work. Is Grubhub down? In some cases, access to the delivery service may not be available.

In this online world app outages are common. However, these errors impact the overall user experience.

Grubhub does not offer technical support. We suggest you use Downdetector for tracking internet outages. Additionally in our guide you will find information about the common causes of app outages and solutions to them.

Now let’s see how you can contact the Grubhub support if you are having problems.

Where Is Grubhub Headquarters Located?

The executive offices are located at 111 W. Washington Street, Suite 2100, Chicago, Illinois 60602, and our telephone number is (877) 585-7878.

How Do I Contact the Grubhub Corporate Office?

The headquarters of Grubhub invite investors to email a member of the management.

A dedicated Grubhub headquarters and corporate office website is open. The website offers visitors insight into brand growth. You can even find and download the financial statement of the company.

For investor affairs, you can fill out the IR contact form and Grubhub will get back to you.

If you need to reach out to the communication team or for any media inquiry, you can contact the Grubhub Press.

If you are a customer and have problems with your order, you should contact the support team instead.

Grubhub Email

To be successful the support must be able to offer quick solutions to problems. If you are looking for a Grubhub customer service email, you will not find it!

Grubhub does not have a customer service email address and does not provide customer support by email.

grubhub help

Grubhub Live Chat & Help Center

Using the Help Forum, you can browse questions that have been answered by Grubhub. The website is really intuitive and you will find answers if you need help starting a refund, if you have a problem redeeming a gift card or for other order related issues.

If you're having trouble finding the answer to your issue in Grubhub's Help Center, scroll to the bottom of the Help page and click the button “Chat with Us”

Grubhub Customer Service Number

How to complain and get a refund? The easiest way to reach out to the Grubhub customer support is by using their phone number.

Unlike other food delivery companies like Postmates and Uber Eats, which do not make it easy for you to get in touch with their team directly, Grubhub encourages customers to reach out to them via phone.

Grubhub's customer service phone number is 1 (877) 585-7878, and that number is live 24 hours a day, seven days a week.

When you contact this phone number, be ready with your order number. This will save you time when the customer service agent asks for it.

How to Contact Grubhub Customer Care on Twitter

You can also contact Grubhub support via their Twitter account, @Grubhub_Care.

Twitter is one of the best places to share complaints with others. With Twitter you can reach more people and you are more likely to get a response fast.

You can also send a private message by selecting the envelope icon. In any case, a company representative will generally ask you to send a direct message with more details of your complaint and orders details.

What Happens After A Complaint

Grubhub follows up on every complaint and tries to find out where the problem was. A Grubhub representative will apologize for what happened and express empathy by explaining your understanding of what happened.

They will outline a plan to remedy the situation. However not every time you will get what you want.

DoorDash is one of the main Grubhub competitors and the fastest growing food delivery service in the United States. If you didn’t tried yet use our referral link to get free delivery (offer time-limited)

File A Complaint With BBB

For every issue, we recommend contacting GrubHub first. There could be a reasonable explanation for any kind of problems and Grubhub will help you find a solution or propose you a refund.

However, If going through the food delivery app was unsuccessful and you are not happy with the support received, you can leave a Grubhub review and file a complaint against a company on the BBB website.

How Would You Like To Get Help?

Maybe you want compensation for a wrong order or you need help with other issues. Either way, if you have a problem with Grubhub there are several different ways to contact Grubhub’s customer support team. You can call them by phone, chat with them online or send them a direct message on Twitter.

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