How to Get a Grubhub Refund: A Step-by-Step Guide (+ Policy)

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Grubhub delivery is one of the largest food and alcohol ordering and delivery platforms in the United States. Launched in 2004, the company’s website reports there are now over 10 million users.

When it comes to Grubhub refund, there are various kinds of reasons why one may want to get one. Of course, no person likes to have the experience of getting poor services from the restaurants that are found on Grubhub website. Perhaps you received the wrong food, or maybe your food was not cooked properly.

You may also simply want to request a refund because you feel unsatisfied with the amount of money that you spent at the restaurant when compared to the quality of the food you received.

In this guide you will learn everything you need to know about the refund policy and how you can ask for your money back through the Grubhub platform.

Grubhub Refund Policy

Grubhub undoubtedly doesn’t have a very generous or pro-consumer refund policy.

No matter what kind of reason you have for wanting a refund, you need to know that this process is not an easy one. You will have a lot of difficulties in getting a full refund since Grubhub is not obligated to refund your money.

The company's refund policy is complicated and confusing, making it nearly impossible to get your money back if you're not happy with your order.

In this post, we'll take a look at Grubhub's refund policy and explain why it's so difficult to get your money back.

Grubhub terms of services clearly state:

When paid for an order, these payments are final and non-refundable, unless otherwise determined by Grubhub. Grubhub, in its sole discretion, may offer credits or refunds on a case-by-case basis including, by way of example, in the event of an error with your order or in the amounts you were charged.

Basically, the only circumstance in which Grubhub will fully refund your order if the restaurant cancels your order.

Grubhub usually offers partial refunds for incorrect orders, late, or missing orders.

If you cancel an order after the Grubhub driver has been assigned, they'll only refund the cost of the food, not the delivery fee.

And if the restaurant takes too long to prepare your food, you're not getting a refund, except if you are lucky enough to convince Grubhub.

You will have to make sure that you have all the requirements necessary before you start the refund process.

Here are some important thing you should know:

  1. You can only request a refund within 24 hours of placing your order.
  2. To request a refund, you'll need to contact the Grubhub customer support and provide your order number.
  3. You will only be refunded for the cost of the food itself, and not any delivery or service fees.
  4. If you used a promo code or credit when placing your order, you may not be eligible for a refund.

4 Common Reasons Why Customers Ask for a Grubhub Refund

  • Canceled orders
  • Cold Food
  • Food Spillage and Missing Items
  • Wrong address

Canceled Orders

On the Grubhub platform, customers, delivery drivers and the restaurant can cancel GrubHub orders.

As we said above, GrubHub will fully refund your money if the restaurant canceled the order.

If there is bad weather, you place an order and want to cancel it because the delays are higher than expected, you are not entitled to a refund.

Indeed, you cannot cancel an order once the restaurant has provided its confirmation of your order.

If your delivery driver cancels the order after having accepted the delivery. Grubhub will find another delivery driver able to fulfill your delivery request but you will not receive any funds or discounts. You will just have to wait longer for your order to be delivered.

Cold Food

When you order food from a restaurant, you expect to receive warm, delicious dishes that you can enjoy. However, sometimes you may be disappointed with your order, either because the food is cold or because it is not what you expected. In these cases, it is understandable that you would want your money back.

However, imagine if there was a restaurant that advertised its food as being potentially cold or wrong. Would you still order from them? Most likely not, because you would not want to take the risk of buying food that may not be satisfactory.

The same principle applies to ordering food delivery. If a delivery service advertised that its food could be cold or incorrect, you would probably not order from them because you would not want to waste your money on something that might not be good. However, if the service promises to deliver warm, delicious food, you are more likely to order from them.

Unfortunately, there are some delivery services that do not uphold their end of the deal. They deliver cold or incorrect food, and when customers complain, they do not refund their money. This is unfair to customers who have paid for a service that they are not receiving.

So, does Grubhub give refunds for cold food?

If you are unhappy with your food delivery for any reason, you should contact the customer support and request a refund. You should not have to pay for a service that is not being delivered as promised.

According to our experience, Grubhub does not offer refunds for cold food. Generally they will offer you credits to use on your next order.

👀 Related Article: Grubhub Alternatives

Food Spillage and Missing Items

In the case of food spillage, foreign objects in food, missing items, and delivery of the wrong order, you can complain to Grubhub to try and get a refund.

Keep in mind that you will be required to share the proof of the issue before any resolution can be provided.

Wrong Address

If your Grubhub order is delivered to the wrong address, there are different things you can do in order to report the issue.

First of all, if you notice it you should contact your delivery driver and let him know you did not receive your order so that the driver can check if he put it at the right place.

If the delivery driver made a mistake, he will be happy to bring your order to the correct address.

If your delivery guy has already left and you are unable to contact him, you should report it to Grubhub immediately.

The Chicago headquartered company will find a solution to the issue. They will either deliver a new order or will issue you a refund.

What Is The Grubhub Late Delivery Refund Policy?

On the Grubhub platform, there is no rule that if your food is not delivered within 30 minutes then you will get the money back.

However, thanks to the Grubhub Guarantee, if your food arrives late, Grubhub will give you a perk starting at $5 off your next order.

How To Get a Refund on Grubhub

If you're not happy with your Grubhub order, you may be wondering how you can get a refund.

Grubhub accepts different payment methods including Paypal and debit or credit card. It doesn't matter how you paid for your order, if your request is accepted, you will receive a refund in the same payment option.

There are a few different ways that you can request a Grubhub refund. The easiest way is to call their customer support line and speak to a representative. You can also cancel your order or report a problem with it through the Grubhub website or app. Keep in mind that if you choose to cancel your order, you may not be eligible for a full refund.

Requesting a Refund From Grubhub by Phone

The best way to get a refund from Grubhub is by calling their customer Care support. While this may be difficult to do on short notice, speaking with a customer service representative is the most effective way to get your money back as it is quick and efficient. If you wish to cancel your order or report a problem with it, such as a late delivery, follow the steps below:

  • Call the Grubhub customer support line by dialing +1 (877) 585-1085 on your phone
  • Once you reach a live agent, explain your issue
  • Request a refund
  • Wait for Grubhub to send you an answer by email

Requesting a Refund From Your Grubhub Account

If you are like me and do not like spending time on the phone, the following is a valid alternative to contact Grubhub for a refund:

  • Sign in to your Grubhub account using the app or the Grubhub website
  • Select the order you need help
  • Follow the prompt

Grubhub Refund Method Reddit

A lot of people have been wondering about the Grubhub refund method on Reddit. According to some reddit users, if you contact Grubhub customer service, they will refund your order if it was not delivered.

Keep in mind that this only applies to orders that were not received, and not to orders that were never delivered on time. The customer service will ask you for your order number and the email address associated with your account. Make sure you are ready with all the information requested upon the refund request.

Once they have all of this information, they will process your refund.

How Long Does It Take For Grubhub To Refund?

If your refund is approved, it will be processed within 5 business days. It can take up to 10 days to appear in your account. Keep in mind that depending on your payment method some refunds can take longer than others, and if your refund has not appeared after 7-10 days, you should contact your bank and ask about pending refunds on your account.

Unfortunately there is no way to check the status of any refund claims.

Frequently Asked Questions

Can I Get a Grubhub Membership Refund?

If you subscribed to the Grubhub Plus membership , you should know that you can cancel it at any time before the trial ends. You can also cancel it before any billing period. However, getting a refund on the membership is really hard.

Members who have already paid and haven't used their benefits aren’t eligible for a refund of the current membership period. Our suggestion is to not forget to cancel it before the billing period starts so that you will not get charged.

Can I Get a Grubhub Gift Card Refund?

Grubhub gift cards do not have a return policy, so they cannot be refunded. Our suggestion is to sell your gift card online.

Does GrubHub Refund Tips on Orders?

Grubhub customers can leave a tip when they check out for a delivery order or after the delivery.

If you tip at the checkout your tip amount will be added to your payment and follow the Grubhub refund policy.

If by chance your GrubHub order will be approved for a full refund, you will also receive a refund of the tip amount.

If you tip after the delivery, Grubhub might not be able to process refunds for the tips since the Grubhub driver has already collected the payments.

A Note On Refunds

As we said at the outset, Grubhub's function for requesting refunds is usually only for cases where a genuine mistake was made on your food order.

If you want to cancel your order, it's best to cancel it almost immediately as soon as you realize something is wrong or that you forgot something.

If your reason for the refund isn't valid or you're too late to claim one, your claim is most likely to be denied or you might have to have a more in-depth conversation with the Grubhub customer support.

However, for those who had their refund request approved, refunds typically take up to five days to process.

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