Is There Uber in Cancun? Guide to Uber and Cab Service in Cancun 2024

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uber in cancun

Cancun is a beautiful city located in Mexico. It is known for its stunning beaches, fantastic nightlife, and great food. That's why it attracts a lot of visitors and tourists every year.

However, a common concern people have about visiting Cancun is getting around town. Is cab service in Cancun reliable? How do you get from Cancun airport to your hotel? Does Uber work at Cancun airport and other parts of the city?

In this guide, you'll find all the answers to your Cancun transport-related questions.

Is Uber Available in Cancun?

Since most people already have Uber on their phones, it's understandable that they would want to use it while on vacation in Cancun. Uber recently expanded in Latin America and it is one of the rideshare apps in Mexico. But unfortunately, Uber is not readily available in Cancun.

Sure enough, you can use your Uber app in Mexico and find a Cancun Uber ride if you're lucky, but you cannot count on it to be your only resort. Uber started its operation in Cancun back in 2016. A year after that, Uber halted its operations due to issues with the local taxi unions.

Later, the company started its operations again in 2019 after a federal judge ruled in Uber's favor. However, even today, local Cancun Uber drivers face resistance from taxi drivers and taxi unions.

Many taxi drivers in Cancun are unhappy that Cancun Uber drivers are not subjected to regulation and licensing fees as they are. Moreover, Uber charges much lower than the standard taxi fare, which makes it an appealing option for many people.

For these reasons, it is not uncommon for Cancun Uber drivers to get harassed or even attacked by taxi drivers in Cancun. Therefore, even though Uber is operational in Cancun, you'll have a hard time finding it.

As of today Uber X and Uber Green are the only ride options available in Cancun.

Is Uber in Cancun Safe?

Uber is safe in Mexico and Cancun Uber tends to be safer than regular taxis in most cities around the world. However, given the situation in Cancun, it's hard to say that Uber is entirely safe there.

Since taxi drivers are not happy with Uber's presence in Cancun, they might take out their frustration on Cancun Uber drivers. There have been reports of Uber drivers getting harassed by taxi drivers.

As for the Uber drivers themselves, Uber conducts background checks to ensure that they are safe and reliable. However, you never know what can happen, so it's always best to be cautious.

If you're set on using Uber in Cancun, make sure to take the necessary precautions. For example, don't share your ride with strangers, and always stay alert. If you feel like something is off, cancel the ride and find another way home.

Uber is also one of the food delivery apps in Cancun. Through the Uber Eats app you can get your food delivered from your favorite restaurant directly to your hotel.

How to Use Uber in Cancun?

You can use the same app that you use in the US to hail an Uber in Cancun. However, there are a few things that you need to keep in mind when using Uber in Cancun.

First of all, since there are not many Uber drivers in Cancun, it might take a while for one to show up. Secondly, Uber fares are cheaper in Cancun than in the US, so you might want to consider that when budgeting for your trip.

Lastly, Uber is not as widely used in Cancun as in other cities, so you might have to explain to your driver how to use the app.

Additionally, the legality of Uber in some areas isn't exactly straightforward. For example, your Uber driver might tell you to sit in the front seat to not raise any suspicion. Likewise, if an area is known to be filled with taxi drivers, Uber drivers might be reluctant to come there.

Thus, you should be prepared for a few canceled rides to go to one of these regions. If you cannot find a ride to your destination, look for a taxi near you.

A taxi driver will know their way around the city, saving you the hassle of checking your map throughout the journey. Meanwhile, if you're at the airport, look for Cancun airport transportation since the taxi drivers will charge you three or four times the regular fare if they know you're a tourist.

Are Uber Fares in Cancun the Same as in the US?

No, Uber fares are cheaper in Cancun than in the US.

To give you an idea, a ride from Cancun airport to Playa del Carmen would cost you around $15-$20. The same ride would cost you around $40 in the US.

Uber pricing differs across countries based on living costs in that particular country. Other than that, Uber offers some promotions and discounts in Cancun, which can further lower the fares. However, you can tip your Uber driver if you want.

What is the Best Way to Go to Your Hotel from Cancun Airport?

Looking for an airport transfer? You will not find Uber around Cancun airport due to disputes with the local taxi drivers. However, you can find plenty of taxis and Cancun airport transportation to take you to your hotel from the airport.

When you exit the airport, you'll see a line of yellow cabs waiting for passengers. You can just hop in one and give the driver your hotel's address. The taxi fare from Cancun airport to most hotels in the Cancun Hotel Zone should cost you around $25-$30.

You might have to haggle with taxi drivers since they often inflate the prices for tourists. However, if you use the meter, you will not have to worry about this.

Alternatively, you can also take a Cancun international airport shuttle to your hotel. The price of the shuttle will depend on your hotel's location. For example, a shuttle from Cancun airport to hotels in Puerto Morelos will cost you $16 per person.

Another option for a cab service in Cancun is Cancun airport transportation. Cancun airport transportation service will pick you up from the airport and take you to your hotel. The price for Cancun airport transportation is usually a flat fee, so you do not have to worry about haggling with the driver.

Cancun airport transportation is an excellent option if you are unfamiliar with the city and do not want to deal with the hassle of taking a taxi. It is also one of the cheapest ways to go to and from the Cancun international airport.

Is There a Public Bus in Cancun?

Yes, there is a public bus in Cancun called the R1 and R2 bus. The R1 line is a cheap and convenient way to get around Cancun. The R-1 bus goes from the airport to the downtown area of Cancun and the Hotel Zone.

A one-way ticket on the R-1 bus costs $3.50, and you can buy it from the driver. The R-1 bus runs every 20 minutes, and the journey from the airport to downtown Cancun takes around 45 minutes.

If you're new to the city, you can check the bus route before setting off for sightseeing from your hotel. The bus operates till 10:30 at night, so there's plenty of time for you to explore the region.

How Else to Get Around Cancun?

If you can't find Uber drivers in your area, there are other ways to get around Cancun. Of course, you can always take a bus, which is cheap and easy, but it might not be the most comfortable way to travel.

There are also taxis, which are more expensive but can be more convenient. You can also rent a car, which gives you more freedom to explore but can be more expensive. Let's explore all these options in detail.

Walk Around

While this might not be the first option to come to most people's minds, walking is a great way to get around Cancun. It's free, good for your health, and a great way to see the city. Plus, it's usually the quickest way to get around if you're only going a short distance.

For instance, if you're in the Hotel Zone, you can go to nearby areas on foot. Likewise, if your hotel is close to downtown, it's better to walk than wait for an Uber or book an expensive taxi.

Take the Bus

Since Uber isn't always available, you can take the bus instead. This is an excellent option if you're on a budget since buses in Cancun are very cheap. A one-way ticket will only cost you around $0.40 (10 Mexican Pesos).

To take the bus, look for the blue and white vans that say "Ruta Turistica" or "Ruta Local." These vans will take you anywhere in Cancun for a meager price. There are many bus stations in the city, such as the Ado bus station. The Ado bus will take you around town for a low fare.

If you're going to be taking the bus often, it might be worth it to buy an unlimited ride pass, which will cost you around $4 (100 Mexican Pesos) per day.

Take a Taxi

Whether you want a ride to downtown or need to get to the airport quickly, taking a taxi is always an option. Taxis in Cancun are relatively inexpensive, and they're more comfortable than buses.

To hail a taxi, look for one of the many yellow cars with "Taxi" written on the side. You can also find taxis at most hotels and malls. Unfortunately, local taxi companies tend to charge higher prices to tourists.

Thus, you may have to haggle if you're opting for local taxi companies.

But, is it safe to take a taxi in Cancun?

Taking a cab or minibus will be one of the most hassle-free ways to get around Cancun. However, while taxis in hotel zones are safe, you should be cautious taking a taxi in the downtown area.

Rent a Car

If you're staying in Cancun for an extended period or plan on doing a lot of exploring, renting a car with Turo is a great option. It will give you the freedom to come and go as you please without relying on public transportation.

Additionally, renting a car is usually not that expensive. You can find good deals on car rentals if you book in advance or look for discounts online. Just make sure you're familiar with the local traffic laws before driving.

Shared Shuttle

Shared shuttles connect the Cancun Airport to all major hotels in Cancun, Playa del Carmen, Tulum and the Riviera Maya.

Hotel Shuttles

Depending on your hotel, you may have access to free shuttle services. These shuttles can take you to different parts of Cancun, so you don't have to worry about taking public transportation.

To find out if your hotel offers a shuttle service, just ask the front desk when you check in. They should be able to give you all the information you need.

Now that you know all the different ways to get around Cancun, you can start planning your trip. Just remember to consider all your options and choose the one that's best for you.


Here are some frequently asked questions about Cancun transportation.

How Much Does a Taxi Ride Cost in Cancun?

If you are curious about Cancun taxi rates you are at the right place. The local taxi union sets the rates for most regions. A taxi ride can cost anywhere from $25-$45, depending on your destination. If you go to the Cancun Hotel Zone, it will be at the high end of that range.

When riding with taxi services, remember to check the meter. Some taxi services might not have a meter in the car. In that case, you'll have to pay whatever price the driver demands.

How Much Does a Bus Ride Cost in Cancun?

The ADO bus company provides service from the airport and throughout the Yucatan Peninsula. Buses within Cancun cost about $4 per person. If you hate taxis or don't want to haggle with drivers, take the bus everywhere.

Is There Uber in Cancun?

Yes, but only in limited areas. You can use the Uber app to request a ride in parts of downtown Cancun and the Hotel Zone or from Cancun airport to Tulum. Rides are typically less expensive than taxis. However, keep in mind that you might not be able to find an Uber car of your choice due to the limited availability of the service in the region.

How Reliable is Cancun Shuttle?

The Cancun Shuttle from the airport is one of the most popular and economical ways to get around. The service is reliable, but keep in mind that there might be a wait to get on the shuttle since they only come every 20-30 minutes. However, it's worth it since you'll only have to pay a fraction of what a taxi ride will cost.

Is There Uber In Tulum?

Unfortunately, Uber is not available in Tulum. In Tulum you have to choose alternative car services. However, you can use Uber from Cancun to Tulum. In this case, Uber is the cheapest transfer service, less expensive than a private driver in Cancun.

Is There Uber In Playa Del Carmen?

No, Uber is not available in Playa del Carmen. In Playa Del Carmen you can grab a taxi at one of the taxi stands available.

Playa del Carmen taxis can also be hailed on the street just raising your hand.

Alternatively you can download the Playa del Carmen taxi app called: Radio Taxi PDC.

Is There Lyft In Cancun?

No, Lyft is not available in Cancun and in other cities of Mexico including Cozumel, Mexico City, Tulum, Playa Del Carmen.

Uber in Mexico

If you're traveling to Mexico, you should be familiar with the different transportation options. Depending on your budget and needs, you can choose from taxis, buses, shuttles, or even Uber. Whichever option you choose, make sure to research the rates ahead of time, so you don't get overcharged.

If you can speak Spanish, it's a plus since you may be considered a local. Thus, taxi drivers won't subject you to the high rates tourists often have to pay. Take a look at our traveling guide: Uber in Paris and Uber in Italy.

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