Postmates and DoorDash are delivery apps competing for our food delivery service. They’re radically different from each other in several areas including price, extra features and for the drivers. Whether you are interested in a side hustle delivery job and want to choose if you sign up for Postmates or sign up for Doordash, or you are already a Postmates or DoorDash driver, it is really important to know how the ratings system works for Postmates and Doordash. In this complete guide, we compared Postmates and Doordash ratings systems.
The ratings are a sort of customer report and review of their experience, in this case with the delivery. The intent of rating systems is to help the growth by rewarding good actions and penalizing the not so good ones.
It is really important that you understand how the ratings system works. Doordash customers can provide feedback after every delivery. Door dash calculates your driver rating as the average of the ratings you’ve received for your last 100 rides.
The algorithm of the Doordash rating system is a combination of the following elements:
Doordash customers are able to rate their delivery driver and the restaurant. The Doordash customer rating scale is measured on a five-point score (with 1 being “very dissatisfied” and 5 representing “very satisfied).
If you are a Doordash customer, you should know that drivers are independent contractors, the success of their job depends on a good rating. If their rating falls below a certain number they get kicked out.
Doordash keeps statistics on your acceptance. DoorDash notes that an extremely low Acceptance Rate may be an indicator of fraud. It's written in the Doordash Deactivation Policy you sign when you become a Dasher. You can be deactivated for lack of acceptance.
💡 PRO TIPS FOR IMPROVING YOUR ACCEPTANCE RATE
To ensure you can readily accept delivery requests and maintain a high acceptance rate, you can:
When it comes to deliveries, a completion rate refers to the number of completed deliveries divided by the number of deliveries accepted. Both the Postmates Fleet App and the Dasher App give drivers the option to cancel an accepted order.
This practice is not much appreciated neither by Postmates nor by Doordash because it causes poor experience for both customers and the company.
Remember that to avoid a bad experience or a bad rate in the case of Doordash, you have to use this feature only if you absolutely need to. Postmates and Doordash drivers are contractors very similar to others delivery drivers (Favor, Waitr and GoPuff). You can go offline whenever you want.
Doordash has an 'on time requirements' based on Google Maps' estimate. A lot of drivers stress about this for justified reasons:
DoorDash Driver App allows drivers to sign up for deliveries. So, DoorDash drivers have access to strategic scheduling. Scheduling yourself for a DoorDash shift is a great opportunity to receive more orders and potentially higher earnings. We suggest you to take a look at our guide to maximize DoorDash earnings.
Things to know
Delivering for Doordash and having a rating below 4.7 is a problem. You’re at serious risk of deactivation. The good news is it’s not hard to improve a rating if you’re doing everything right.
Your rating is based on your last 100 rated deliveries. If you give good service and make a lot of deliveries, you can ignore the occasional bad rating in 1-2 weeks because it will cycle out.
Doordash drivers: do not stress, do your best, safety comes first! However, providing excellent customer service is really important also because customers can leave tips at the end of the delivery. Tips are always on top of your base pay. Take a look at our guide to DoorDash tipping.
Here are some tips and tricks that can earn you a good rating and some cash tips.
It is a mandatory step to rate the driver before the customer can place the next order.
If you are a Lyft driver or an Uber driver, you already know that at the end of each ride driver and passenger are prompted to rate each other. Dashers cannot rate the customers. However, if you have a problem during a delivery and you're worried about it affecting your rating, you can also email the Dasher support proactively.
Checking your Doordash Driver Ratings is easy. Follow our step by step instructions:
If you are a Lyft driver or an Uber driver, you already know that at the end of each ride driver and passenger are prompted to rate each other. Dashers cannot rate the customers. However, if you have a problem during a delivery and you're worried about it affecting your rating, you can also contact the Dasher support proactively.
If your rating dropped drastically, it can be explained by different factors:
Following the footprint of Youtube that in 2009 made a big move from the star rating to an all or nothing, Postmates recently announced a new rating system. Postmates officially ditched its classic 1-to-5-star rating system for a binary thumbs-up, thumbs-down rating system.
We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly). Instead, customers rate their delivery as a whole with a “thumbs up” or “thumbs down.” The customer’s choice will never affect you, your standing, or your ability to stay on the platform.
Postmates is a driver friendly company. In a recent interview at CNN Business Bastian Lehmann - Postmates CEO said: Gig workers deserve a better deal than we have given them. The Gig companies don't have a long history of working with independente contractors, but for Postmates every gig worker deserves a voice and transparency from companies about pay and benefits.
The new rating system is for Postmates a first step that offers certainty and dignity for gig workers across America. While star ratings can push the user to make deeper considerations, from a driver’s viewpoint the biggest issue is the job insecurity.
A star rating customer review can be unfair and difficult to interpret. As Postmates drivers, we really appreciate the change. What Postmates has done is replaced one flawed system with another.
The new rating system is much easier than the previous one. For the customers, thumbs up means it was a positive experience, and if I could have a do-over, I would likely do it again. Thumbs down means it was a negative experience, and I wouldn’t do it again. For drivers, the new rating algorithm is an opportunity to continue to offer an excellent service without the fear of being deactivated, sometimes caused by an unfair review.
Growing businesses, improving offerings over time and prioritizing customer success are the priority for all rideshare and delivery companies. Uber, Lyft, Doordash and Instacart drivers have a consistent pressure to improve performance, be nice to customers, and abide by the rules so that they receive a high rating.
Here are answers to some common questions about the Postmates Ratings.
Every Postmates customer can give feedback and rate the delivery. Postmates customer have two choices:
Feedback helps Postmates understand their clients' degree of delight or frustration, it will not affect in any case the Postmate driver or the driver pay.
If one of the major concerns of rideshare drivers, like Lyft and Uber, and Doordash drivers is on how to get and maintain high ratings, it is not for Postmates drivers. Postmates has replaced the 5-star rating system with something better: 'thumbs up, thumbs down'. Postmates drivers no longer live in fear of low ratings.
Unlike Doordash drivers, for which deleted deliveries directly affect the ratings, for Postmates drivers this does not happen. Obviously, it is better to avoid accepting a delivery and then cancel it using the skip button or even better by going offline.
Since Postmates does not use a ratings system, Postmates Fleet App does not provide a 'Ratings' menu.
Unlike Lyft and Uber drivers, Postmates drivers cannot rate the customer.
In order to be a successful Postmates, Doordash driver, your goal should be to create a memorable and very positive experience for the customer. Postmates and Doordash have an in App tipping system, the customer can give you tips at the end of the delivery. We suggest you consult our guides to Postmates tipping and how to earn more driving with Postmates.
We remind you that Postmates and Doordash are 2 platforms where both drivers and customers are users. It is our interest and duty as a Postmates driver to offer an excellent service to Postmates and Doordash customers. That includes:
Factors to consider before you sign up for Postmates or Doordash.
I hope this article gave you all some insight into how ratings work for Postmates and DoorDash. In this digital era where a lot of people are starting to make a living through gig jobs, it is important to understand all the details like the ratings. Unlike Doordash, Uber or Lyft drivers, Postmates Fleet drivers do not live in fear of low ratings from Postmates customers. If you choose to Sign up for DoorDash, we give you all the tips to provide a 5-star rating service.
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