How Do Postmates and Doordash Ratings work?

Best Promo code Lyft

The Ultimate Guide on Postmates and Doordash Rating System

postmates and doordash ratings

When it comes to on-demand delivery services, there is none bigger than Postmates and Doordash. They are far and away the most popular delivery service both in the U.S. and internationally. Postmates operates in Mexico and Doordash in Canada. But that doesn’t mean they are not the only option. As the market for these services matures, more competitors are emerging all the time. One of the most compelling for a lot of people is Uber Eats, simply because so many people already have know and use the Uber App.

And yet, as much as these two services both compete for our food delivery service, they’re radically different from each other in several areas including price, extra features and for the drivers. So, if forced to choose sign up for Postmates or sign up for Doordash, which one do you choose? It’s not necessarily an easy decision. Know how the ratings system work for Postmates and Doordash can help you make a choice. we compared Postmates rating and Doordash rating.

How Do Doordash Driver Ratings Work

how do doordash ratings work

Doordash calculates your driver rating  as the average of the ratings you’ve received for your last 100 rides. The algorithm of the Doordash rating system is a combination of the following elements:

  • Customer Rating
  • Acceptance Rate
  • Completion Rate
  • On time or early

Doordash Customer Rating

Doordash customers are able to rate their delivery driver and the restaurant. The Doorsah Customer Rating is measured on a five-point scale (with 1 being “very dissatisfied” and 5 representing “very satisfied).

Doordash Acceptance Rate

Doordash keeps statistics on your acceptance. DoorDash notes that an extremely low Acceptance Rate may be an indicator of fraud. It's written in the Doordash Deactivation Policy you sign when you become a Dasher. You can be deactivated for lack of acceptance.

Doordash Complete Rate

When it comes to deliveries a completion rate refers to the number of completed deliveries divided by the number of deliveries accepted. Both the Postmates Fleet App and the Dasher App give drivers the option to cancel an accepted order. This practice is not much appreciated neither by Postmates nor by Doordash because it causes poor experience for both customers and the company. Remember that to avoid a bad experience or a bad rate in the case of Doordash, you have to use this feature only if you absolutely need to. Postmates and Doordash drivers are contractors. You can go offline whenever you want.

On time or early Rate

Doordash has a 'on time requirements' based on Google Maps' estimate. A lot of drivers stress about this for justified reasons:

  • The merchant can make you late
  • You can be stuck in traffic

Doordash Ratings FAQ

How Can I Improve My Doordash Ratings?

Delivering for Doordash and having a rating below 4.7 it is a problem. You’re at serious risk of deactivation. The good news is it’s not hard to improve a rating if you’re doing everything right. Your rating is based off your last 100 rated deliveries. If you give good service and make a lot of deliveries, you can ignore the occasional bad rating in 1-2 weeks because it will cycle out.

Doordash drivers: do not stress, do your best, safety comes first! and sign up for Postmates.

How do I check my Doordash driver rating?

Check your Doordash Driver Ratings is easy. Follow our step by step instructions:

  • Open the Dasher App
  • Open the menu
  • Tap on ratings
how do I check my doordash ratings

How Do Postmates Driver Ratings Work

Postmates recently announced a new rating system. Postmates officially ditched its classic 1-to-5-star rating system for a binary thumbs-up, thumbs-down rating system.

We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly). Instead, customers rate their delivery as a whole with a “thumbs up” or “thumbs down.” The customer’s choice will never affect you, your standing, or your ability to stay on the platform.

The Advantages of the new Postmates ratings for the drivers

Postmates is a driver friendly company. In a recent interview at CNN Business Bastian Lehmann - Postmates CEO said: Gig workers deserve a better deal than we have given them. The Gig companies don't have a long history of working with independente contractors, but for Postmates every gig worker deserves a voice and transparency from companies about pay and benefits.

The new rating system is for Postmates a first step that offers certainty and dignity for gig workers across America. While star ratings can push the user to make deeper considerations, from a driver’s viewpoint the biggest issue is the job insecurity. A star rating customer review can be unfair and difficult to interpret. As Postmates drivers, we really appreciate the change. What Postmates has done is replaced one flawed system with another. The new rating system is much easier than the previous one. For the customers, thumbs up means it was a positive experience, and if I could have a do-over, I would likely do it again. Thumbs down means it was a negative experience, and I wouldn’t do it again. For drivers, the new rating algorithm is an opportunity to continue to offer an excellent service without the fear of being deactivated, sometimes caused by an unfair review.

Growing businesses, improve offerings over time and prioritize customer success are the priority for all rideshare and delivery companies. Uber, Lyft, Doordash and Instacart drivers have a consistent pressure to improve performance, be nice to customers, and abide by the rules so that they receive a high rating.

Postmates Ratings FAQ

Here are answers to some common questions about the Postmates Ratings.

How Postmates Uses Driver Ratings

Every Postmates customer can give a feedback and rate the delivery. Postmates customer have two choices:

  • thumbs up 👍
  • 👎 thumbs down

Feedback helps Postmates understand their clients' degree of delight or frustration, it will not affect in any case the Postmate driver or the driver pay.

postmates ratings

How Can I Improve my Postmates Driver Rating?

If one of the major concerns of rideshare drivers, like Lyft and Uber, and Doordash drivers is on how to get and maintain high ratings, it is not for Postmates drivers. Postmates has replaced the 5-star rating system with something better: 'thumbs up, thumbs down'. Postmates drivers no longer live in fear of low ratings.

What happens if you cancel a Postmates delivery?

Unlike Doordash drivers, for which deleted deliveries directly affect the ratings, for Postmates drivers this does not happen. Obviously, it is better to avoid accepting a delivery and then cancel it using the skip button or even better by going offline

How to check postmates rating

Since Postmates does not use a ratings system, Postmates Fleet App does not provide a 'Ratings' menu.

5 Top Tips for Providing 5-Star Service for GigWorkers

5 tips for providing 5 star service

In order to be a successfull Postmates, Doordash driver, your goal should be to create a memorable and very positive experience for the customer. Postmates and Doordash have an in App tipping system, the customer can give you tips at the end of the delivery. We remind you that POSTMATES and Doordash are 2 platforms where both drivers and riders are users. It is our interest and duty as a Postmates driver to offer an excellent service to Postmates and Doordash customers. That includes:

  1. Do not stress yourself!
  2. Provide Good Service: At the heart of a good tip is good service.
  3. Double Check your Order at Pick up
  4. Be Polite and Friendly: Grab napkins and condiments for the customer
  5. Communicate with the Customer

How do ratings work for Postmates?

Factors to consider before you sign up for Postmates or Doordash.

Conclusion

If you are looking for the way to earn more without add stress in your life, sign up for Postmates is a good opportunity. Unlike Doordash, Uber or Lyft drivers, Postmates Fleet drivers do not live in fear of low ratings from riders/customers. With the new thumbs-up, thumbs-down rating system, Postmates ensures their driver’s fair treatment and secure their basic rights.

bestreferralLogo

More On This Website

Stay Update:

Sign up for Postmates

Set up your Fleet Driver Account and start to earn money

Get Postmates Driver Sign-up Bonus

© Bestreferraldriver.com 2019 | Terms of Service & Privacy Policy | Site Map | This website is made with 💖 and not operated by Caviar | Doordash| Lyft | Postmates | Uber | Zūm