How Do Postmates and Doordash Ratings work?

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The Ultimate Guide on Postmates and Doordash Rating System

postmates and doordash ratings

Postmates and DoorDash are delivery apps competing for our food delivery service. They’re radically different from each other in several areas including price, extra features and for the drivers. Whether you are interested in a side hustle delivery job and want to choose if you sign up for Postmates or sign up for Doordash, or you are already a Postmates or DoorDash driver, it is really important to know how the ratings system works for Postmates and Doordash.

What is a Rating System in the age of the Gig Economy?

Customer satisfaction is a priority for all the companies. Some of them use surveys to determine how users are happy with their products or services.

To increase the customer satisfaction level, apps users can report and review their experience with the service they received, in this case with the delivery. The intent is to help the growth by rewarding good actions and penalizing the not so good ones.

Rideshare companies like Uber and Lyft and other food delivery apps keep statistics on you and note that an extremely low rating may be an indicator of fraud. This can lead to deactivation.

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How Do Doordash Driver Ratings Work

how do DoorDash ratings work

Doordash is a 5 star food rating app. This means that users rate their driver and can provide feedback after every delivery. Door dash calculates your driver score as the average rating you’ve received for your last 100 rated deliveries. The algorithm of the Doordash app is based on 5 star and it is a combination of the following elements:

  • Orders Never Arrived
  • Customer Rating
  • Acceptance Rate
  • Completion Rate
  • On time or early

Customer Rating

Doordash customers are able to leave feedback on their delivery driver and the restaurant. The Doordash customer rating scale is measured on a five-point score (with 1 being “very dissatisfied” and 5 representing “very satisfied).

Reviews on Doordash provide valuable information about your delivery driver job.

If you are a Doordash customer, you should know that drivers are independent contractors, the success of their job depends on a good rating. If their dash score falls below a certain number they get kicked out .

Doordash Acceptance Rate

What does acceptance rate mean? The Acceptance rate for Doordash is the percent of deliveries you accepted. It is based on your 100 most recent delivery opportunities. The food delivery company uses it to determine driver eligibility for certain features. Is a low acceptance rate good? You do not need to have a 100 percent acceptance rate, you only need to know what happens if you have a low acceptance rate.

The good news is that DoorDash cannot deactivate you for a low acceptance rate. When your acceptance rate goes below 50% you will get an alert message suggesting you to accept more deliveries and improve it.

Does Doordash acceptance rate matter?

Yep! With an acceptance rate under 70% you are not eligible for the ‘top dasher’ status.

Related Aricle: Doordash Deactivation


To ensure you can readily accept delivery requests and maintain a high acceptance rate, you can:

  • Turn up the volume on your phone so you can always hear the new request sounds
  • Press the accept button as soon as you see the request come through

Doordash Completion Rate

doordash completion rate

Once you sign up for Doordash you agree to the terms and conditions outlined by the Dasher agreement. Additional terms may apply but basically you CONTRACTOR agrees to maintain both a customer rating and a completion rate.

A completion rate refers to the number of completed deliveries divided by the number of deliveries accepted. Both the Postmates Fleet App and the Dasher App give drivers the option to cancel an accepted order.

This practice is not much appreciated neither by Postmates nor by Doordash because it causes poor experience for both customers and the company.

Remember that to avoid a bad experience or a bad rate in the case of Doordash, you have to use this feature only if you absolutely need to. Postmates and Doordash drivers are contractors very similar to others delivery drivers (Favor, Waitr and GoPuff). You can go offline whenever you want.

DoorDash On Time

Doordash has an 'on time requirements' based on Google Maps' estimate. A lot of drivers stress about this for justified reasons:

  • The merchant can make you late
  • You can be stuck in traffic

DoorDash Scheduled Deliveries

DoorDash Driver App allows drivers to sign up for deliveries. So, DoorDash drivers have access to strategic scheduling. Scheduling yourself for a DoorDash shift is a great opportunity to receive more orders and potentially higher earnings. We suggest you to take a look at our guide to maximize DoorDash earnings.

Things to know

  • The schedule is available on a first come, first served basis
  • This is the worst part, Dashers with a star rating below 4.4 loose the early access to scheduling
  • Doordash has the ability to deactivate accounts based on customers rating.

Doordash Rating

Here is the dash score scheme that everyone should know with th minimum

Minimum required and acceptable score that DoorDash is expecting to receive from Dashers
My Rating Minimum
Acceptance Rate No minimum
Customer Rating 4.2
On-time/Early Rate If you are often late you may be deactivated
Completion Rate 80%

Doordash Ratings FAQ

doordash rating FAQ

How Can I Improve My Ratings?

Please give me a 5 ⭐️. Delivering for Doordash and having doordash customer reviews score below 4.2 or a Completion Rate below 80% is a problem. You’re at serious risk of deactivation. The good news is it’s not hard to improve it if you’re doing everything right.

If you give good service and make a lot of deliveries, you can ignore the occasional bad feedback in 1-2 weeks because it will cycle out.

Doordash drivers: do not stress, do your best, safety comes first! However, providing excellent customer service is really important also because happy customers can leave tips at the end of the delivery. Tips are always on top of your base pay. Take a look at our guide to DoorDash tipping.

Here are some tips and tricks that can earn you a 4.5 doordash rating and some cash tips:

  • Come prepared: keep the phone charged. Inform customers of any delays. Users who ordered food are usually hungry.
  • Double check your food order at the pick up
  • Check the special instruction on the App because a lot of the time customers add notes.
  • Do not forget your red card to pay orders
  • When it comes to ready to eat foods you must assure the food safety by using the correct accessories and gears, and food storage system including the insulated bag to keep the food temperatures.

How often do DoorDash Customers rate?

It is a mandatory step to rate the driver before the customer can place the next order.

How do I check my Doordash driver rating?

To check your dasher score, follow our step by step instructions:

  • Open the Dasher App
  • Open the menu
  • Tap on ratings

Do Doordash Drivers Rate Customers?

If you are a Lyft driver or an Uber driver, you already know that at the end of each ride driver and passenger are prompted to rate each other. Dashers cannot rate the customers. However, if you have a problem during a delivery and you're worried about it affecting your rating, you can also contact the Dasher support proactively.

Why is My DoorDash Rating So Low?

If your score dropped drastically, it can be explained by different factors:

  • Bad customer feedback that affected your delivery rate
  • You missed requests due to technical issues like poor network connectivity
  • Your acceptance rating is low

How Do Postmates Driver Ratings Work

Following the footprint of Netflix and Youtube that in 2009 made a big move from the star rating to an all or nothing, Postmates recently announced a new rating system. Postmates officially ditched its classic 1-to-5 scale for a binary thumbs-up, thumbs-down.

We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly). Instead, customers rate their delivery as a whole with a “thumbs up” or “thumbs down.” The customer’s choice will never affect you, your standing, or your ability to stay on the platform.

The Advantages of the new Postmates ratings for the drivers

Postmates is a driver friendly company. In a recent interview at CNN Business Bastian Lehmann - Postmates CEO said: Gig workers deserve a better deal than we have given them. The Gig companies don't have a long history of working with independente contractors, but for Postmates every gig worker deserves a voice and transparency from companies about pay and benefits.

The Postmates delivery driver reviews is for Postmates a first step that offers certainty and dignity for gig workers across America. While a five-star ratings can push the user to make deeper considerations, from a driver’s viewpoint the biggest issue is the job insecurity.

A customer review can be unfair and difficult to interpret. As Postmates drivers, we really appreciate the change. What Postmates has done is replaced one flawed system with another.

The new feedback system is much easier than the previous one. For the customers, thumbs up means it was a positive experience, and if I could have a do-over, I would likely do it again. Thumbs down means it was a negative experience, and I wouldn’t do it again.

Growing businesses, improving offerings over time and prioritizing customer success are the priority for all rideshare and delivery companies. Uber, Lyft, Doordash and Instacart drivers have a consistent pressure to improve performance, be nice to customers, and abide by the rules so that they receive a high rating.

For drivers, the new algorithm is an opportunity to continue to offer an excellent service without the fear of being deactivated, sometimes caused by an unfair review.

Growing businesses, improving offerings over time and prioritizing customer success are the priority for all rideshare and delivery companies. Uber, Lyft, Doordash and Instacart drivers have a consistent pressure to improve performance, be nice to customers, and abide by the rules so that they receive a high rating.

Postmates Ratings FAQ

Here are answers to some common questions about the Postmates Ratings.

How Postmates Uses Driver Ratings

Every Postmates customer can give feedback and rate the delivery. Postmates customer have two choices:

  • thumbs up 👍
  • 👎 thumbs down

Feedback helps Postmates understand their clients' degree of delight or frustration, it will not affect in any case the Postmate driver or the driver pay.

postmates ratings

How Can I Improve my Postmates Driver Rating?

If one of the major concerns of rideshare drivers, like Lyft and Uber, and Doordash drivers is on how to get and maintain high ratings, it is not for Postmates drivers. Postmates has replaced the 5-star rating system with something better: 'thumbs up, thumbs down'. Postmates drivers no longer live in fear of low scores.

What happens if you cancel a Postmates delivery?

Unlike Doordash drivers, for which deleted deliveries directly affect the ratings, for Postmates drivers this does not happen. Obviously, it is better to avoid accepting a delivery and then cancel it using the skip button or even better by going offline.

How to check my rating on Postmates?

Since Postmates does not use a ratings system, Postmates Fleet App does not provide a way to check it.

Can Postmates drivers rate customers?

Unlike Lyft and Uber drivers, Postmates drivers cannot rate the customer.

5 Top Tips for Providing 5-Star Service for GigWorkers

In order to be a successful Postmates, Doordash driver, your goal should be to create a memorable and very positive experience for the customer. Postmates and Doordash have an in App tipping system, the customer can give you tips at the end of the delivery. We suggest you consult our guides to Postmates tipping and how to earn more driving with Postmates.

We remind you that Postmates and Doordash are 2 platforms where both drivers and customers are users. It is our interest and duty as a Postmates driver to offer an excellent service to Postmates and Doordash customers. That includes:

  1. Do not stress yourself!
  2. Provide Good Service: At the heart of a good tip is good service.
  3. Double Check your Order at Pick up
  4. Be Polite and Friendly: Grab napkins and condiments for the customer
  5. Communicate with the Customer

How do ratings work for Postmates?

Factors to consider before you sign up for Postmates or Doordash.


I hope this article gave you all some insight into how ratings work for Postmates and DoorDash. In this digital era where a lot of people are starting to make a living through gig jobs, it is important to understand all the details like the ratings. Unlike Doordash, Uber or Lyft drivers, Postmates Fleet drivers do not live in fear of low ratings from Postmates customers. If you choose to Sign up for DoorDash, we give you all the tips to provide a 5-star rating service.



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