What Is Uber One, and Is It Worth the Cost? 6 Things To Know About The Subscription

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Over the past year, more people have started ordering online than ever before. Since the COVID-19 outbreak, the delivery market has more than doubled. Uber Eats is one of the delivery services that allow you to order just about anything online and get it delivered to your doorstep often in less than 30 minutes.

On the other hand, the rideshare industry, very similarly to other travel-related industries, was really impacted by the pandemic.

According to recent data, the mobility demand is returning to growth and the delivery growth remains strong.

Uber, with all its activities, is really implicated in both industries: rideshare and delivery.

The company was the first of many ridesharing apps , but has expanded from a car service to a finger-in-every-pie empire.

To extend membership benefits to include all its services, the San Francisco headquartered company recently launched a new subscription program called Uber One.

Below, our team breaks down the rewards, benefits, perks and costs of subscribing to Uber One, plus a few things to keep in mind if you’re on the fence about purchasing the service.

1. What Is Uber One?

Uber One is a membership subscription service by Uber. It gives members access to exclusive perks, services, discounts and more.

Uber One offers users more and better benefits than most competing programs.

Indeed, Uber One members are eligible for benefits on all Uber services, including food delivery, grocery orders, and, of course, Uber rides.

Awaneesh Verma, Uber’s head of membership, said: “As Uber helps you go anywhere and get anything, we're uniquely positioned to help our customers more easily navigate everyday life. Uber One is the only membership program available that combines both rides and delivery benefits.”

At this point it is important to notice that the membership is separate from the free Uber Rewards loyalty program. This means that on top of your subscription perks, you will earn points toward exclusive benefits, like Uber credits, access to best rated drivers, and even priority pickup at airports via the free reward program.

2. How Much Does Uber One Cost?

The cost of an Uber One membership depends on the plan you choose. There are two plans you can choose from, with the benefits being the same for both plans. The only difference is that when choosing the yearly plan, you have a 12-month commitment and a single billing at the start of the plan.

The good news is that the San Francisco headquartered company is currently offering a free trial that will allow you to try the membership for free for 30 days.

Here’s a breakdown of the payment plans:

  • Monthly Plan – The monthly plan automatically renews every month and you will be charged $9.99. It can be canceled anytime (for example, you can use it for 1 month and then cancel). After canceling the renewal, you will not be charged again and can use any remaining requests until the end of your billing period.
  • Yearly Plan – The other option is that you can sign up for a one-year subscription with an upfront payment of $99.99. That's the equivalent of $8.33/month, making the Uber One annual membership even cheaper than the monthly plan.

💡 PRO TIP: Uber keeps your payment information on file when you sign up. This means that customer's payment details are charged automatically without the customer having to take action. So, if you decide you don’t want to continue the subscription once your free trial expires, make sure to cancel it in advance. Otherwise you’ll be charged the membership fee.

3. What Are The Benefits Of Uber One?

No one can argue against the value that Uber One delivers. Here’s a complete list of the perks and benefits that come with Uber One.

Unlimited $0 Delivery Fee

Out of all the Uber One benefits, this is the most appreciated by users. The premium membership offers $0 delivery fee for food, alcohol orders and grocery orders made on Uber Eats and Cornershop, as long as they meet the minimum basket subtotal.

  • Food and Alcohol Orders: the minimum purchase amount for food and alcohol orders is $15.
  • Grocery Orders: When it comes to grocery orders, you must order at least $30 worth of items in order to trigger the $0 delivery fee.

One question we had was, “Are all restaurants and stores eligible for free delivery?” The short answer is no. A lot of Uber One members were getting confused and thought that their membership wasn’t working. The truth is that even if most restaurants are eligible for free delivery, some of them do not participate in the program.

We suggest you take a look at the app to check if your favorite restaurants are Uber One partners. Follow the steps below to check:

  • Open the Uber Eats app and enter your address
  • Scroll through the list to see how many restaurants in your area participate in the Uber One program that you would actually consider ordering from.

Finally, if you read our complete guide to Uber Eats fees, you probably already know that “No delivery fee” doesn't really mean free delivery.

There are other charges and fees that must be paid, such as the service fees. You are still expected to pay these fees even if you are an Uber One subscriber.

Cheapest Rides

With the Uber One Pass you get an extra discount on eligible rides:

  • Get 10% off UberX and Uber Green Rides
  • Get 15% off on Confort, Berline and Van rides

Uber One discounts are not available for scheduled rides booked 30 minutes or more in advance and for shared rides.

Priority Service With Top-Rated Drivers

Members get priority service with top-rated drivers on rides and jump the queue to receive prioritized support.

Uber One Promise

This is one of the most interesting perks. We have entered a whole new era of e-commerce centered on ultra-fast delivery.

The ultra-fast delivery depends on the customer’s location and availability of delivery drivers able to fulfill the order.

Uber Eats is committed to meet customers' needs and provide speed delivery and increased incentives and rewards for delivery partners.

Uber One members get compensation for late orders based on the latest arrival estimate.

If your Uber Eats delivery arrives later than the estimated drop-off time, you will receive $5 in Uber Cash.

4. How To Sign Up For Uber One

Before you can sign up for a membership, you need to have an Uber or Uber Eats account.

To sign up for an Uber Eats account and then an Uber membership follow the steps below. (If you already have an Uber Eats account, you can jump the next section found below:

  • Go to the Uber Eats website or download the Uber Eats app
  • Enter your phone number
  • Enter the code sent by Uber through text and choose a password in the fields provided, then click Create Your Uber Eats Account

Now that you’ve created your account, you’re a few clicks away from your Uber One free trial to be a payment away from free delivery, discounted rides, Uber Cash perks to use towards free rides or Uber Eats purchases and more.

  • Open the Uber or Uber Eats apps
  • Tap on the account followed by the Uber One module
  • Review the benefits and Terms of Services
  • Choose the plan the best suits to you
  • Confirm

5. How To Get An Uber One For Free Or A Discount

As we said, you can easily sign up for Uber One through the Uber Eats mobile app for the regular monthly fee (and get the first month free with your free trial). In some cases, if you got a promotional code you may be able to save money with a discount code.

During the launch of the program, which coincided with traditional Black Friday and Cyber Monday sales, Uber offered an annual Uber One membership for $49.99. With the Uber One promo, new members got 50% off the typical price.

However, if you are looking for a free Uber One membership, the best way to get it for free is via a credit card.

Currently, complimentary membership is included with some premium credit cards such as The Platinum Card® by American Express or the American Express® Gold Card

Here’s everything to know about the partner offers from American Express. And, if you’re on the fence about getting either Amex Gold or Amex Platinum Card, here’s how to choose which one is best for you.

Amex Gold

The Amex Gold card has a $250 annual fee.

Card holders get a complimentary One Pass offer. Additionally, Amex Gold and Uber One perks include:

Up to $120 in Uber Cash annually ($10 each month) to use on Uber Eats orders or rides in the US.

Amex Platinum

Amex Platinum Cards have an annual fee of $695.

The Uber One American Express partnership offers car holders valuable perks and credits including:

  • Up to $200 in Uber Cash annually ($15 each month, plus a $20 bonus in December). The credit can be used toward purchases on Uber Eats orders or Uber rides in the US.
  • Automatic Uber VIP access, unlocking exclusive perks, discounts, and giveaways where available.

6. Uber One vs Eats Pass

The Uber One and the Uber Eats Pass as well as the Uber Pass represent Uber’s two big subscription program overhauls of recent years.

There are some interesting parallels here. Indeed, the Eats Pass subscription usually was $9.99 per month and included a few perks — such as $0 delivery fees, reduced service fees for over $15, and other benefits.

Launched in 2019, the Eats Pass arrived at the end of its life.

The new membership program replaces the Uber Pass and Eats Pass programs. Those with an existing Eats Pass membership had their membership upgraded to Uber One at no additional cost.

Currently, the only subscription service offered by Uber is the Uber One.

What Is Uber One and Is It Worth it?

Uber One is the Uber subscription that gives you benefits on food delivery, grocery orders and Uber rides. Take a look at our Uber One review and learn if it is worth it for you.

Frequently Asked Questions

How To Contact The Uber One Customer Service?

If you wish to contact the Uber One customer service support team, you can take a look at our complete guide on how to contact Uber Eats customer service.

Uber One members are entitled to priority support, but there isn’t a special phone number for members.

Is Uber One Worth It?

Whether Uber One’s subscription perks justify the price depends on how much you use Uber services. Let’s start by evaluating two of Uber One’s biggest draws: rides and deliveries.

  • Rides: Uber One includes discounted rides. If you ride with Uber you’ll recoup the cost of the subscription quickly.
  • Deliveries: Uber One is worthwhile if you order food or groceries at least three times a month.
  • Uber Cash Free Money: If your order is delivered even one minute after the latest estimated time, you’ll be eligible for $5 back. (This is refunded via cash, not in Uber credits). This means that if you have at least 2 late orders in a month, your Uber One membership could pay for itself.

Keep in mind that you can share your benefits with other household members through Uber Family.

According to Uber, the average monthly savings of members in the United States is $19 every month.

However, if you are a student, looking for a way to save money on food delivery, you can take a look at Doordash student discounts or take advantage of the Grubhub Plus promotional program for students.

Finally, the best way to figure out if an Uber One membership is worthwhile is to sign up for the free trial. Then, you can decide whether it is right for you or not.

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