Does Doordash Require Masks in 2024? Doordash Mask Policy

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does doordash require masks

Over the past years, governors and public health officials across the world implemented stringent mitigation measures to limit the spread of COVID-19.

One of the most popular measures that has been introduced are face masks.

According to experimental and epidemiologic data support, community masking can reduce the spread of SARS-CoV-2, including alpha and delta variants, among adults and children.

As COVID-19 vaccination coverage levels increase, relaxation of face mask practices is increasing. Many states recently announced plans to ease mask rules especially for vaccinated people.

Some small business owners choose to apply their own rules instead of following their state’s guidelines.

What about Doordash? Does Doordash still require masks in 2024?

Whether you are a Dasher, a Merchant or a Doordash user who wants to know if Doodhash is safe for customers, in this article you will find everything you need to know about it.

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Doordash Mask Policy

Despite recent trends, Doordash didn’t change its mask policy. Whether you are a merchant partner, a Doordash customer or a delivery driver, according to the DoorDash mask policy, you must wear a face mask while interacting with other platform users.

Unlike rideshare platforms, during a delivery there are three key moments when people interact.

  • While the delivery is handed off from Merchants to Dashers
  • While the delivery is handed off from Merchants to Customers (for pickup orders)
  • While the delivery is handed off from Dashers to Customers

During these three moments, wearing a mask is mandatory.

Doordash mask policy is in addition to the mask mandate and regulation of your city or state.

Summarizing: Even if a mask is not required in public under local or state rules, you are required to wear a mask while interacting with other users on the Doordash or Caviar platforms.

For Merchants

While many restaurants are navigating their masking policies based on personal choice or risk tolerance, when your employees interact with a Dasher or a Doordash or Caviar user, they must wear a mask.

For Drivers

So, do Doordash drivers have to wear a mask? The Doordash driver mask policy requires you to cover your mouth and nose while active on the Dasher app. However, surgical masks or N95 respirators are not required.

While some directives obligate employers to provide masks to their employees, Doordash drivers are self employed. Doordash is not required to equip gig workers with a surgical mask and disposable gloves.

However, to support delivery drivers and ensure they can stay safe, Doordash is providing health and safety supplies to delivery contractors.

The San Francisco headquartered company has created a special Dasher-only store to provide key Personal Protective Equipment (PPE) to active Dashers globally.

Doordash is offering free masks, gloves and hand sanitizers to eligible Dashers on selected markets.

As we said, the Doordash store for free masks is only available to Dashers who received the link directly from Doordash.

After placing an order for free Doordash masks, you’ll receive a confirmation email and a shipping confirmation email and your items will be shipped free of charge.

You can use your own supplies or you can also order personal protective equipment through the Doordash online shop where you can find individual items or delivery kits.

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For Customers

Customers using the Doordash or Caviar platform have to wear a mask when the Dasher hands off the order.

If you choose the pickup option, you should wear a facial covering while picking up your order at the restaurant.

Does The Doordash Mask Policy Apply To Vaccinated Dashers?

The Doordash mask requirement applies even if you are vaccinated. Indeed, DoorDash will not require or verify the status of vaccination of delivery partners.

What If You Are A Driver And Do Not Have A Face Mask?

Doordash does not require you to wear a surgical mask, you can also choose to provide delivery on the platform making your own homemade cloth face covering.

If you do not wear a mask, the merchant partner can refuse to let you enter to pick up orders. Merchant partners can also report a Doordash driver.

Recently, a DoorDash driver who refused to wear a mask was arrested in a restaurant in Utah County.

The arrest occurred in February 2022 when Dasher entered the American Forx restaurant without a mask and was asked by an employee to wear one.

According to the employees, the man "began yelling at the restaurant staff causing a big scene.”

Keep in mind that the effectiveness of consumer-grade masks is nearly equivalent to or better than that of non respirator medical masks, especially if you follow these CDC instructions.

What If My DoorDash Driver Was Not Wearing a Face Mask?

Customers can refuse to accept their order, and can leave a bad rating if a Dasher is not wearing a face covering.

Respecting the Doordash face mask policy shows professionalism. Customers reward good drivers with tips.

If you are a Doordash customer and your dasher is not wearing a mask, you can politely ask them to wear one.

Keep in mind that if a delivery driver repeatedly gets reported, Doordash may ban them for not respecting the policy.

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Other Doordash Covid Safety Measures

For Restaurants

The restaurant industry has already been deeply impacted by the coronavirus outbreak.

It is time to do the right steps and rebuild customers' confidence.

In order to safeguard workers and consumers, as a restaurant owner, you should always know the best practices to operate retail food stores, restaurants, and associated pick-up and delivery services during the COVID-19 pandemic.

Manage Your Employees’ Health

  • Be sure that you and your employees are staying home if you are sick or have any COVID-19 symptoms
  • Be sure your employees follow the CDC-recommended precautions if they were exposed to the virus

Your Restaurant Should Be A Safe Spot

For Dashers

In addition to mask covering, you can follow these simple preventive measures:

Cleaning, hygiene and handwashing

When delivering with Doordash, you are required to use an insulated bag .

Our advice is to always deliver the products in a double bag.

For safety reasons, you should always clean your hot bag. Follow our instructions:

  1. Wipe your hot bag with a recommended household cleaner for kitchens.
  2. Use a clean towel or paper towels with water to wipe off the cleaner residue.
  3. Use a new clean towel or paper towels to dry your hot bag.

Additionally, you should wash your hands with hand sanitizer to reduce the potential spread of coronavirus.

Wash your hands at least every 3 hours, and when starting and ending services.

Monitor Your Health Daily

Doordash drivers are independent contractors. Doordash will never establish a daily control of your health status. However, you should stay at home if you have COVID-19 symptoms such as fever, cough, and shortness of breath

Stay 6 Feet Away From Others

Social distancing is not easy while delivering, however there are some measures that you can take in order to protect yourself and stay safe.

Avoid Cash on Delivery Requests

Doordash is resuming cash on delivery. However, for safety reasons, you should avoid deliveries that require an interaction with customers.

Provide Doorstep Delivery

Unless you are delivering alcohol and need to make an ID verification check, provide doorstep delivery.

When delivering your Doordash order, knock on the customer’s door or ring their doorbell (unless you have instructions to not do it). Place the bag with the customer’s order on their doorstep. You can always communicate with the customer using the Dasher app.

For Customers

If you are a Doordash user, there are other measures you can take in order to protect yourself.

First of all you should always prioritize the leave at the door option.

Secondly, you should wear a mask when answering the door, whether it is your food delivery driver, UPS or Fedex driver.

It is also a good practice to wash or sanitize your hands after grabbing your food delivery and before you start eating.

Finally, you can use the mobile ordering ahead option and pick up your order at the store. This will save you the money of the delivery. Furthermore, more and more restaurants have adapted their stores to pick up. For example, Little Caesars, recently implemented the first contactless Pizza Portal pickup, where customers scan their phones with their QR code and pick up their custom ordered pizza from a heated compartment without any contact required.

Wearing A Mask Is Not Only Important, It Is Life-Saving

Why would someone refuse to wear a mask? All people around the world have a responsibility to protect themselves, their families, and their communities. If you are a Dasher, you have to wear a mask while interacting with customers and restaurant employees. Drive by protecting yourself and others. Furthermore, according to a pool, more than 6 in 10 Americans questioned say they are more favorable toward people wearing a mask.

Do not take the risk of being deactivated and potentially losing your job, follow the DoorDash mask policy and wear a mask.

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