Spark Driver Deactivated? Here's Why and How to Reactivate

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spark driver deactivated account

If you've recently tried to access your Spark account and received a message that your driver has been deactivated, don't worry - you're not alone. This is actually a common occurrence, and there are several reasons why it might happen. In this blog post, we'll explain what causes Spark account deactivation and how to react if it happens to you. Stay calm and read on for instructions!

Spark Deactivation Policy

Walmart Spark drivers are independent contractors who have the freedom to work full-time or part-time when it is more convenient for them. Independent drivers can maximize their earnings by accepting or declining orders.

Spark delivery connects customers with Walmart and delivery drivers

Spark drivers have the opportunity to make a difference in their community by interacting with valued customers and Walmart employees. It is critical that you understand exactly what is expected of you and the deactivation policy.

Walmart's Spark driver deactivation policy has been a source of controversy.

First of all, unlike other delivery companies, there isn't a clear deactivation policy.

Walmart Spark is allowed to deactivate Spark drivers who are deemed to be unsafe or who have been involved in accidents or do not respect the agreement.

While some argue that the policy is necessary to protect both drivers and customers, others maintain that it is unfair and unnecessary.

A lot of drivers complain about being deactivated for no reason.

It is disappointing and frustrating when a driver is deactivated with no reason given, as this delivery driver experienced. It creates a sense of mistrust and can make it difficult to maintain motivation.

In this case, it seems that there may have been a misunderstanding or miscommunication, as the driver did nothing wrong according to their own account.

This highlights the importance of clear communication between company and driver, as well as the need for a thorough and objective investigation process in the event that there are complaints about a driver's behavior. Otherwise, drivers are left feeling powerless and at the mercy of an impersonal system.

Walmart has defended the policy, stating that it is designed to promote safety and improve the customer experience. In any case, the Spark driver deactivation policy remains a contentious issue, and it is likely to continue to Spark debate in the months and years to come.

What Is Spark Driver Deactivation And How Does It Work?

A Spark driver account deactivated is different from other app issues. Very similarly to other delivery apps, if you've been deactivated, it means that your account is no longer active and you will not be able to use the app to earn money at all.

You will get a message on the app stating that you have been deactivated.

Why Did My Spark Driver Account Get Deactivated?

There are a few reasons why your Spark driver might have been deactivated. According to our experience, the following are the most common reasons for deactivation.

Do Not Respect The Terms of Service

One of the most common reasons why your Spark account might be deactivated is if you violate the terms of service. This can happen in a number of ways, such as by using offensive language or engaging in fraudulent activity. If your account is deactivated for this reason. Be sure to read the terms of service carefully so that you can avoid violating them in the future.

Disclosing Personal Information Without Authorization

When you deliver for Walmart, the Spark driver app gives you access to the customer's personal information. One of the reasons your account may be disabled is if you disclose personal information without authorization, such as a customer's personal information.

Unfortunately, some delivery drivers upload screenshots of their customers' names and addresses to Facebook groups.

We understand that joining a spark drivers facebook groups can help you feel less isolated and share your experience with other delivery drivers. DO NOT, HOWEVER, POST CUSTOMERS' INFORMATION.

Be Unsafe

Deactivation from the Spark driver program can occur for a number of reasons related to safety. This includes :

  • Violence or inappropriate behavior
  • Use of drugs or alcohol
  • Unsafe driving
  • Failing a background check
  • Violating any local, state or federal law while using the driver app, including any applicable criminal or traffic laws.
  • Assist with any potentially criminal activity

Engaging in any of these activities can jeopardize the safety of yourself, other drivers, and customers, and is therefore not tolerated. If you are found to be engaging in any of these activities, you will be deactivated from the program and will no longer be able to drive for spark.

Do not Follow the Alcohol Delivery Policy

If you're a Walmart Spark driver, you know that one of the items you're able to deliver is alcohol. However, what you may not know is that there are strict policies in place regarding the delivery of alcohol.

First and foremost, drivers must be at least 21 years of age. In addition, all deliveries must be made to a person who is also 21 years of age or older, and who can provide a valid ID.

Drivers are also required to not deliver alcohol to customers who appear to be intoxicated.

When delivering orders that include alcoholic beverages, you should always make use of your best judgment and err on the side of caution. If you have any concerns about the customer's identification, the location, or the circumstances that exist at the delivery address (for example, if you are delivering to a house party where minors are present), you should not finish the delivery and instead start the process of returning the item to the store.

Always feel free to reach out to the Spark Driver Support team with any further inquiries.

If you don't follow these policies, you run the risk of being deactivated as a driver. So if you're planning on delivering alcohol, make sure you do so in accordance with Walmart's policy.

Abusing the Platform

Some common reasons for deactivation include manipulating the referral system, providing fraudulent or inaccurate information, and tampering with deliveries. In order to avoid being deactivated, it is important to follow all of the rules and guidelines set forth by Spark. By doing so, you can help ensure a positive experience for both yourself and our customers.

Using Batch Grabber

I'm not sure how many times I see websites providing users with the name and links of batch grabbers. However, using Spark Batch Grabbers is not allowed and will lead to permanently deactivation. I'm guessing that people assume that since batch grabbers are so prevalent, they must be okay to use.

But the fact is, they're not. Batch grabbers can lead to decreased site performance and stability, as well as decreased security. So if you're thinking about using a batch grabber, think twice- it's just not worth it.

Customer’s Complaints

Spark is likely to deactivate you if customers report an issue and complain about the delivery service you have provided.

Failed Delivery

If you have a problem during the delivery you have to follow the no-contact delivery process established by Walmart.

Failure to Make On-Time or Safe Deliveries

As a Spark driver, you must deliver orders on time and in a safe manner.

Contractors have the ability to drive for other gig apps at the same time they are delivering groceries for Walmart, so long as doing so does not result in untimely delivery for the customer.

Drivers are not liable for late service caused by long wait times at Walmart locations or client locations.

Finally, using an insulated bag not only makes your job easier, but it also ensures food safety.

Your Driver Rating is Too Low

As a driver for Spark, you are held to high standards in terms of your customer rating and drop rate.

You are expected to maintain certain standards of behavior. This includes being honest and accurate in your communications, and ensuring that deliveries are handled safely and with care. Violating these standards can result in your account being deactivated.

While there is no specific requirement for your acceptance rate, you can be deactivated if you permanently fall into the "red zone" in either of these categories.

In terms of your drop rate, you must maintain a rate of less than 20% in order to stay active. Similarly, your customer rating must remain above 3.8 in order to avoid being deactivated. By meeting these requirements, you ensure that you provide the best possible service to our customers and help to uphold the high standards of Spark.


Another common reason for a Spark driver to be deactivated is due to inactivity. If you haven't used your account in a while, the system will automatically deactivate it as a way of keeping things tidy. According to the company terms of services: any new driver who has not completed their first delivery within 45 days will be automatically deactivated due to inactivity.

How Do I Reactivate My Spark Driver Account?

If you're unsure why your account was deactivated and you want to reactivate your Spark driver, you'll need to reach out to driver support.

You can get in touch with the driver support by calling their phone number: 855.743.0457 or using the contact information provided in the Spark Driver App.

Alternatively if you were deactivated and wish to appeal your deactivation you can follow the straightforward procedure below.

  • Send an email to [email protected] to reach driver support.
  • If you have any information that might be useful for the appeals team to evaluate your deactivation, kindly share it with them.
  • The driver support representative will take your appeal to the next level.
  • The appeals panel will consider the information you submitted and reach a decision after obtaining your comments.
  • Once your appeal has been evaluated, the appeals team will send you an SMS to let you know the procedure is over.

Social media has made it easier than ever for scammers to reach a wide audience of potential victims. One of the latest scams involves drivers who are told that their account has been deactivated and that the only way to reactivate it is to pay a fee.

However, the only way to reactivate a driver account is to start a Spark appeal by contacting the driver support. Scammers are counting on drivers being unaware of this fact, and they often use fake or stolen credit cards to collect the payments. If you are contacted by someone who claims they can reactivate your driver account, be sure to contact the driver support first to confirm that the offer is legitimate.

What Are The Consequences Of Not Reactivating My Spark Driver?

If you don't reactivate your Spark driver, you will not be able to use the app. This means you will not be able to get any delivery request or drive for Spark.

How Can I Prevent My Spark Driver From Getting Deactivated In The Future?

At BestReferralDriver we are a team of delivery drivers and we care about the community of drivers. There are a few things you can do to prevent your Spark driver from getting deactivated in the future.

First, make sure you read and understand the terms of service. Second, follow all the rules of the road when you're driving. And third, be respectful to other users - don't use offensive language or behave in a way that would reflect poorly on Spark. If you can do these things, you'll be well on your way to avoiding account deactivation.

Avoid Deactivation and Keep Make Money with Spark Deliveries

If your Spark account has been deactivated, don't panic! In most cases, it's a simple matter of logging back in or contacting driver support. We hope this blog post has been helpful in explaining why deactivation happens and what you can do about it. Thanks for reading!

-The BestReferrralDriver Team

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