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Lyft was launched in 2012 and allows users to request rides through its app. The goal was to create a more convenient and safer option to get around the city. But, what happens when the service doesn’t live up to its claim of being safe or convenient? What happens if your driver cancels the ride? In this article, we’ll go over what you need to do if you cancel your Lyft ride or have a bad experience with Lyft and want your money back.
Read on to find out exactly how to dispute a Lyft charge and request a refund on your Lyft rides, as well as which rides or services are eligible for refund, and the criteria you’ll need to meet in order to successfully and fully get your money back.
To request a Lyft refund, simply tap the Menu icon in your app, navigate to “Ride History”, find the fare you want to dispute and open it, select a dispute option, respond to Lyft’s request for an explanation, and wait for Lyft to investigate the matter and notify you of their decision via email.
If you’re familiar with Lyft’s refund policy, you should know that the rideshare company isn’t quite generous. It is always best to avoid circumstances in which you might need a refund as it can get quite complicated.
According to the Lyft Terms of Service, the company doesn't give refunds.
All charges paid by you are final and non-refundable.
The no-refund policy clearly states that Lyft has no obligations to provide refunds or credits at all times, regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Rideshare Services, or any other other reason whatsoever.
Once you request a ride, a temporary charge will be automatically released by your bank and technically doesn’t qualify for a refund since the transaction needs to be completed to qualify for a refund.
However, depending on the situation, a rider may be fully or partially refunded.
The following are typical reasons when one could get a full refund:
If you’re a frequent Lyft user, you’ve likely had the experience of trying to get somewhere but being unable to find a driver.
What happens if Lyft can’t find a driver?
If you paid for a ride and the driver never showed up or if Lyft cannot find a driver, you’re entitled to a full refund. To be more clear, the hold will be released and the amount will be again available.
How long does Lyft temporary hold last?
The Lyft temporary hold can last up to 7 days and there is nothing you can do to expedite this timeline.
If you want to find out how to get your money back from Lyft, in this case there is nothing you need to do. It will be made automatically.
To summarize, you will get a full refund if your Lyft driver never showed up. The temporary charge will be automatically released in approximately 7 days.
We encourage you to contact your bank or financial institution with any questions about temporary holds that may be placed on your account.
If you notice that Lyft charged your credit card the wrong amount, don't panic. If you believe you were charged with an error, the Lyft team can assist you. According to Lyft users wrong charges include the following:
Recently, Lyft decided it would no longer require its drivers and riders to wear masks. However, due to local regulations, drivers and riders in the following cities must agree to the safety commitments and are still required to wear a mask:
In these cities where masks are still mandatory, you can cancel a ride without penalty if your driver doesn’t wear a mask.
In the same way, to protect themselves against Covid-19, drivers can easily cancel rides if their passengers don’t wear masks.
👀 Related Article: Lyft End Shared Rides
You can easily cancel a ride on the Lyft app.
There are a number of reasons why a ride may be canceled. It may be that your driver is running late or that there is a problem with your destination. However, as you are trying to get where you want to go, being stuck waiting for your driver is a very frustrating experience.
Your first instinct might be to cancel it.
But, what happens if you cancel a Lyft ride?
Because of how the app works, it's important to follow these steps to ensure that you don't get charged and are able to get a partial refund.
Lyft refunds canceled rides, however, you will be charged with a cancellation fee if the following occurs:
As you can clearly see, Lyft states that it has a 5 minutes cancellation window. The cancellation window is the same for a scheduled ride or for a ride on-demand.
The Cancellation Fees are used to compensate your driver for their time.
So, do you get a refund if you cancel Lyft? Yes, but you need to cancel quickly and it will only be a partial refund.
Your ride receipt for the canceled ride will include an exact breakdown of the Cancellation Fee that will be assessed.
The good news is that Lyft does provide a refund for some situations. The bad news?
That Lyft refund requests won’t come automatically. You have to know what to do to request and get your refund.
There’s a handy menu on the app that lets you dispute any charges or fees that show up on your Lyft account. It’s possible to complain to Lyft and hopefully get them to switch to your side and give you the refund you’re asking for. Here’s how it works:
You’ll usually receive a response within 72 hours of sending your request. Bear in mind that Lyft reserves the right to decline the refund request for any reason.
Lyft is a cashless app, meaning it does not accept cash as a payment method.
Riders who use Lyft for the first time must enter a credit payment method in order to get started on the platform.
As a reminder, payment methods available on Lyft are Apple Pay, Paypal, Credit Card, Debit Card, and Google Wallet.
If you requested a Lyft ride, you may have been surprised to see that your card had been temp-auth-held.
When you request a ride, Lyft will put a temporary hold on your preferred payment method for the estimated cost of the ride, which, as you know, may be more or less than the actual amount of your ride.
This temporary hold is a sort of temporary transaction that affects your account balance. Lyft releases the authorization hold typically when the driver drops you off at your final destination and ends the ride on the driver app. The amount charged to your payment method will be adjusted according to the actual amount at the end of the ride.
Indeed, if you're a rider who has experienced issues, you're probably wondering how to get the money from the ride that was temp auth held back in your pocket. Keep reading!
If you see a Lyft charge on your bank statement or credit card statement and you are not sure where the charge came from, we suggest that you sign in to your Lyft account to search for a transaction that matches the charge.
If you can't find a transaction that matches the charge on your ride history on your account, you might want to consider some other scenarios:
Refunds can take up to five business days to process. You will be notified by email when your refund has been processed. If you have any further questions, please contact Lyft customer support.
Unfortunately, there is no way to check your refund status on the app. However, you will be notified via email if you win your dispute and if Lyft decides to return your funds. It can take several days for the service to respond.
Like most ride-sharing services, Lyft is built around the principle of supply and demand . Customers and drivers are matched through the app. This means that there is no guaranteed certainty that you’re going to get a ride and there is no given timeline of when the ride will show up. The best thing you can do is to just be patient. Drivers will get to you as fast as possible.
However, if during a ride you had a really bad experience and want to complain about it, our suggestion is to contact the Lyft customer support.
Lyft offers 24/7 customer service through direct messaging on Facebook: https://www.facebook.com/lyft/ or direct messaging on Twitter: https://twitter.com/asklyft.
Keep in mind that you will rarely get a cash refund. The San Francisco headquartered company will offer you Lyft credit to use on your next ride.
A no-show fee will be imposed on passengers who do not cancel their ride and are not at the pick up location.
Lyft drivers deserve to be paid for their time. They will usually try to contact you but they will cancel the ride if a 'Passenger is no-show'. In this case, you will have to pay a non refundable no-show fee under the following conditions:
The driver arrives at the pick up location and waits for the timer to count down to 0:00 without moving from the pickup location. If you are still not there, you will be charged.
If you miss your Lyft ride, you will be charged with a no-show fee.
Now you know why Lyft charged you for a ride you canceled. The Lyft cancellation policy allows riders to receive a full refund if the driver cancels the ride or if they cancel within the cancellation window.
Getting a refund from Lyft if your ride was charged is not complicated if you cancel fast and on time.