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You signed up to shop and deliver with Instacart and want to know the best ways to excel at your job. As a personal shopper and independent contractor, it is really important to know the right tips that come with your new gig.
You can get a great hourly wage by following our advice.
When you deliver with Instacart, you have to look professional. This doesn’t mean that you have to wear one of the green Instacart t-shirts every time you’re delivering. Professionalism is also demonstrated by your actions and interactions.
One of the most important factors to maximize your payout is to offer excellent customer service.
At BestReferralDriver, we are a team of gig workers and we want to make your life easier by sharing our tips with you.
One of our favorite tips to maximize your payout is to use introductions and greeting messages for customers.
But, what is the Instacart greeting message? In this article you will learn everything you need to know about Instacart shopper messages to customers. We will also share with you some examples, so you will not start with the wrong foot just because you did not pick the right words or way to approach the customer.
While working with Instacart, your main working tool is your phone. Thanks to the Shopper app you can send (and receive) targeted text messages to your customers.
We call it SMS marketing. This communication channel is very effective and will help you create a personal connection with Instacart customers that makes them happier, while increasing your chance of being rewarded with tips and increasing your ratings.
Typically, people are used to texting their friends and family. It is not very common for them to text someone they do not know. When you message them on the same channel, you create a magical effect that will lead to colloquial responses. The receiver will appreciate you reaching out.
According to statistics, 85% of customers in 2022 prefer receiving text messages over a phone call or email.
The Instacart intro message enriches the customer’s experience, while preparing them to receive future information.
The Instacart customer greeting message is a short message that you can send to your customer to introduce yourself.
Writing thank you notes is a skill many of us should have, but perhaps have not yet sharpened.
While tipping is never required, customers can add a tip as an extra way to thank you for your efforts.
Whenever someone has done something nice for you, like presenting themselves to you, it’s definitely worth writing them a thank you message for their commitment and drive.
Instacart customers can get personal updates about their grocery delivery order, even if they can follow you on the map.
However, we suggest you keep them updated at every step of the shopping and delivery process. It will make them worry less about their order if the delivery driver is directly communicating with them.
We recommend scripting out an update for these situations.
Send a message to let the customer know that you’ve arrived at the grocery store and are starting to shop their order.
You can send customers your ETA once you head out and put their address into Waze or Google Maps to let them know you are on your way to deliver their order.
While delivering your order, we suggest you use the best and accurate navigation app to avoid traffic jams. However, if you hit some traffic, you should always communicate delays to customers. Letting the customer know will minimize the impact on your hard work. This will help you manage the customer expectations. If you don’t give them a heads-up, you will end up paying for it later.
Instacart offers customers the opportunity to opt out for contactless delivery choosing the “leave at my door” option. If you're doing a contactless delivery, send the customer a final update letting them know their order has been dropped off at the delivery location.
If the customer chooses the in-person delivery, this will be a great opportunity to make a good impression. Follow these simple easy tips:
Crafting messages for customers is a tedious task. You can find below a list of messages that your Instacart customer would love to receive. Feel free to choose the best ones for you from the list.
To make this easier, we suggest you write out some messages in advance and save them in your notes. You will find the messages ready when needed and won’t need to spend time typing them out. That makes it easy to copy and paste the right message into your chat with the customer. It will also help you avoid losing time if customers are impatiently waiting for their order.
“Hi [customer name], my name is ____ and I’m going to be your Instacart Shopper for today! I just wanted to let you know that if I find something out of stock or missing at the store, I will message you and I will find the best replacement possible. You will be notified of any replacement item and you will be able to accept or decline the replacement.”
Alternatively, if you do not like long messages, you can use a short message such as:
“Hello, I'm your shopper. If you have questions or concerns about your order, please let me know. Thanks!"
The following missing items are out of stock. I will list the available replacement items.
I can still refund you if you do not wish to buy any replacements.
Thanks so much for your generous tipping gift.
How to tell a customer their order is late? From a customer point of view, a late delivery is one of the most frustrating aspects. Sometimes you are impatiently waiting for food out of hunger, or sometimes you are rushed and need to go somewhere but have to wait for your delivery first. Customers don’t know what’s going on behind the scenes.
They only know they were quoted an estimated delivery date and time, and it’s come and gone.
The best way to make them aware of the inconvenience is to just explain what is going on and say sorry. Generally, saying sorry is an easy way to show empathy for what they’re going through.
Find below an example of late delivery message:
Hello (name of the customer),
I wanted to send you an update on the order you placed with Instacart. There will be a delay due to traffic in your delivery area, and as a result your order will arrive a few minutes later than the estimated time Instacart provided you.
I’m very sorry if you experience this delay and for any other disruption. We made sure to let you know as soon as possible.
Thank you for your patience during this time.
If the Instacart customer is not responding, maybe they are busy doing other activities or commitments.
There may be a few customers who don’t want to receive SMS or some might have notifications turned off so do not see the messages you’ve sent them.
For some customers, receiving more than a message is too much.
Keep in mind that people use Instacart to make their life easier. We do not have enough hours in the day to complete everything we want to achieve. Using Instacart is an easy way to become time-efficient grocery shopping from your couch or work office.
So, if your customer is not responding to your message, that’s perfectly fine. You did your best and introduced yourself by reaching out to customers in the best possible way.
While working with Instacart or Doordash, customer satisfaction is an important element for the success of your gig. SMS is a great way to quickly establish a personal connection with your customers. It can help you maximize your earnings by earning more tips.
Greeting messages are an easy way to connect with the customer and get on their good side. Now you have the best greeting messages ready to use for your next delivery. The best message we can share with you is: make your customer happy!